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  • Avatar de Ingeniero2030
    Ingeniero2030
    Aficionado
    21-10-2022

    Todo se puede ,tienes q entrar en olvide mi contraseña 

  • Avatar de Enzo4
    Enzo4
    Profesional
    21-10-2022

    HOLA Adrian0san

     

    PARA CAMBIAR LA CONTRASEÑA DE CLARO HOGAR TIENES QUE REALIZARLO A TRAVÉS DEL APP SMART HOME, EN ESTE CASO CON LA IMAGEN QUE SEÑALAS PARECE QUE ES UN ERROR DEL APP, TE RECOMIENDO DESISNTALARLA Y VOLVERLA  A INSTALAR, Y EN CASO SIGA EL INCONVENIENTE SERÍA MEJOR QUE TE COMUNIQUES CON UN ASESOR A TRAVÉS DE CLAROBOT PARA QUE PUEDAN AYUDARTE A SOLUCIONAR EL INCONVENIENTE.

     

     

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Así me sale, no puedo cambiar mi contraseña ni ver dispositivos conectados 

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Así me sale, no puedo cambiar mi contraseña ni ver dispositivos conectados 

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No puedo cambiar mi contraseña","moderationData":{"__ref":"ModerationData:moderation_data:77727"},"body":"

Todo se puede ,tienes q entrar en olvide mi contraseña 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"62","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-21T08:30:03.079-05:00","lastPublishTime":"2022-10-21T08:30:03.079-05:00","metrics":{"__typename":"MessageMetrics","views":1296},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:77726/message:77727","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:131594":{"__typename":"User","id":"user:131594","uid":131594,"login":"Enzo4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-29T08:47:21.361-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:131594"},"ModerationData:moderation_data:77731":{"__typename":"ModerationData","id":"moderation_data:77731","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:77731":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:131594"},"id":"message:77731","revisionNum":4,"uid":77731,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:77726"},"conversation":{"__ref":"Conversation:conversation:77726"},"subject":"Re: No puedo cambiar mi contraseña","moderationData":{"__ref":"ModerationData:moderation_data:77731"},"body":"

HOLA Adrian0san

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\n

PARA CAMBIAR LA CONTRASEÑA DE CLARO HOGAR TIENES QUE REALIZARLO A TRAVÉS DEL APP SMART HOME, EN ESTE CASO CON LA IMAGEN QUE SEÑALAS PARECE QUE ES UN ERROR DEL APP, TE RECOMIENDO DESISNTALARLA Y VOLVERLA  A INSTALAR, Y EN CASO SIGA EL INCONVENIENTE SERÍA MEJOR QUE TE COMUNIQUES CON UN ASESOR A TRAVÉS DE CLAROBOT PARA QUE PUEDAN AYUDARTE A SOLUCIONAR EL INCONVENIENTE.

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