Discusión del foro

Principiante

05-27-2023

Resuelto

Equipo Huawei B612 dañado

Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó.

He ido varias veces a los Centros de Claro, y no me han dado más solución que cambiar de plan para poder tener un equipo nuevo.

No quiero cambiar de plan, sólo quiero un equipo nuevo de Huawei B612.

Tengo uno desbloqueado, pero al no tener el imei asociado al chip, el router no funciona y cuando pregunto por teléfono al respecto, simplemente no me dan solución.

¿Alguien sabe cómo proceder en estos casos?

característica equipos

equipos

ifi

4 Respuestas

Hannah-123
Leyenda
04-24-2020
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¡Hola, Roberts2! :womanvery-happy:

Descuida, ahora la atención es por WhatsApp, aquí te dejo el número por whatsApp 915 020 030.

Recuerda que también tienes la opción de comunicarte por el ClaroBot.

Espero haberte ayudado con tu consulta. Un abrazo.:heart:
- romantico_20_3_
  Principiante
  05-09-2023
  Copiar enlace
  Hola kiero un reclaro xk mi pago de mobil linea y aun no puedo llamar
AnthonyJS
Leyenda
04-24-2020
Copiar enlace
Aquí tienes los medios de atención, te recomiendo uses sus redes sociales o chat y tengas paciencia porque están un poco congestionados.

Con tu móvil claro al: 123

Desde tu teléfono fijo al: 0800-00123

Desde otro operador: (01) 6200123

Y desde otros medios alternativos donde te podrán orientar un poco más sobre tu consulta:

Chat: https://claroperu.s1gateway.com/webchat/chat_embed.php?cpgid=10000&nw=1

Correo: atencionalcliente@claro.com.pe

Facebook: https://www.facebook.com/AmericaMovilPeruSAC

Un placer haberte ayudado. ¡Saludos!

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Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó.

He ido varias veces a los Centros de Claro, y no me han dado más solución que cambiar de plan para poder tener un equipo nuevo.

No quiero cambiar de plan, sólo quiero un equipo nuevo de Huawei B612.

Tengo uno desbloqueado, pero al no tener el imei asociado al chip, el router no funciona y cuando pregunto por teléfono al respecto, simplemente no me dan solución.

¿Alguien sabe cómo proceder en estos casos?

","body@stringLength":"600","rawBody":"

Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó.

He ido varias veces a los Centros de Claro, y no me han dado más solución que cambiar de plan para poder tener un equipo nuevo.

No quiero cambiar de plan, sólo quiero un equipo nuevo de Huawei B612.

Tengo uno desbloqueado, pero al no tener el imei asociado al chip, el router no funciona y cuando pregunto por teléfono al respecto, simplemente no me dan solución.

¿Alguien sabe cómo proceder en estos casos?

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Equipo Huawei B612 dañado","moderationData":{"__ref":"ModerationData:moderation_data:79707"},"body":"

Hola Dleonv09_

Que lamentable, pero es muy cierto, la empresa operadora no comercializa o vende modems sueltos, es decir no te pueden vender un equipo que no esté asociado con el chip, porque es un paquete el que activan y configuran.

Para estos tipos de inconvenientes lo más recomendable es que puedas adquirir un nuevo servicio donde te entregarán un nuevo módem y chip, que tendrá una vigencia de garantía por 12 meses. Otra opción es encontrar a alguien que ya no esté utilizando su servicio IFI para que realicen el cambio de titularidad que te permita hacer cambios y mejoras a este nuevo equipo.

Revisa los planes y servicios disponibles a través del siguiente enlace: https://www.claro.com.pe/personas/hogar/internet-inalambrico/

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Hola

Revisa los planes y servicios disponibles a través del siguiente enlace: https://www.claro.com.pe/personas/hogar/internet-inalambrico/

Considero que no es una solución válida como consumidor.

Desde el año 2020 que todo ha funcionado muy bien, tanto el equipo como la señal; el plan que se tiene desde ese entonces es un plan super rentable y NO se desea cambiar de plan

Claro NO te puede obligar a cambiar de plan y debe, como operadora, dar alguna solución.

rcml1980 a pesar de que tienes innumerables respuestas y participación en esta plataforma, deberías primero consultar con Osiptel y no sólo conformarte con las \"soluciones\" arbitrarias que te da Claro, que en este caso perjudican al consumidor.

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Considero que no es una solución válida como consumidor.

Desde el año 2020 que todo ha funcionado muy bien, tanto el equipo como la señal; el plan que se tiene desde ese entonces es un plan super rentable y NO se desea cambiar de plan

Claro NO te puede obligar a cambiar de plan y debe, como operadora, dar alguna solución.

a pesar de que tienes innumerables respuestas y participación en esta plataforma, deberías primero consultar con Osiptel y no sólo conformarte con las \"soluciones\" arbitrarias que te da Claro, que en este caso perjudican al consumidor.

Hola Dleonv09_ , te comento que las empresas operadoras realizan cambios de planes con la finalidad de buscar mejores beneficios para los clientes, quizas existe un plan muy similar al que tiene pagando lo mismo o con poca diferencia de dinero pero con mejores beneficios.

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Hola , te comento que las empresas operadoras realizan cambios de planes con la finalidad de buscar mejores beneficios para los clientes, quizas existe un plan muy similar al que tiene pagando lo mismo o con poca diferencia de dinero pero con mejores beneficios.

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