Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó.
He ido varias veces a los Centros de Claro, y no me han...
Que lamentable, pero es muy cierto, la empresa operadora no comercializa o vende modems sueltos, es decir no te pueden vender un equipo que no esté asociado con el chip, porque es un paquete el que activan y configuran.
Para estos tipos de inconvenientes lo más recomendable es que puedas adquirir un nuevo servicio donde te entregarán un nuevo módem y chip, que tendrá una vigencia de garantía por 12 meses. Otra opción es encontrar a alguien que ya no esté utilizando su servicio IFI para que realicen el cambio de titularidad que te permita hacer cambios y mejoras a este nuevo equipo.
Considero que no es una solución válida como consumidor.
Desde el año 2020 que todo ha funcionado muy bien, tanto el equipo como la señal; el plan que se tiene desde ese entonces es un plan super rentable y NO se desea cambiar de plan
Claro NO te puede obligar a cambiar de plan y debe, como operadora, dar alguna solución.
rcml1980 a pesar de que tienes innumerables respuestas y participación en esta plataforma, deberías primero consultar con Osiptel y no sólo conformarte con las "soluciones" arbitrarias que te da Claro, que en este caso perjudican al consumidor.
Hola Dleonv09_ , te comento que las empresas operadoras realizan cambios de planes con la finalidad de buscar mejores beneficios para los clientes, quizas existe un plan muy similar al que tiene pagando lo mismo o con poca diferencia de dinero pero con mejores beneficios.
En mi caso, tengo un plan de 69 soles, con Internet ilimitado, con 270 GB en alta velocidad.
Los planes actuales tienen GB limitados, por lo que, de ninguna manera quisiera cambiar de plan y no estoy dispuesta a que pasen por encima de mis derechos como usuaria
Como verás, no siempre un cambio de plan por parte de la empresa es para mejorar lo que ofrecen al cliente.
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Huawei B612 dañado","id":"message:79697","revisionNum":4,"repliesCount":4,"author":{"__ref":"User:user:161596"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:79697"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79697"},"body@stripHtml({\"truncateLength\":200})":" Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó. \n \n He ido varias veces a los Centros de Claro, y no me han...","body@stringLength":"600","rawBody":"
Tengo el servicio de Internet inalámbrico desde el año 2020, todo funcionaba muy bien, hasta hace 1 mes que el equipo al parecer se dañó.
\n
\n
He ido varias veces a los Centros de Claro, y no me han dado más solución que cambiar de plan para poder tener un equipo nuevo.
\n
No quiero cambiar de plan, sólo quiero un equipo nuevo de Huawei B612.
\n
Tengo uno desbloqueado, pero al no tener el imei asociado al chip, el router no funciona y cuando pregunto por teléfono al respecto, simplemente no me dan solución.
\n
¿Alguien sabe cómo proceder en estos casos?
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Considero que no es una solución válida como consumidor.
Desde el año 2020 que todo ha funcionado muy bien, tanto el equipo como la señal; el plan que se tiene desde ese entonces es un plan super rentable y NO se desea cambiar de plan
Claro NO te puede obligar a cambiar de plan y debe, como operadora, dar alguna solución.
rcml1980 a pesar de que tienes innumerables respuestas y participación en esta plataforma, deberías primero consultar con Osiptel y no sólo conformarte con las \"soluciones\" arbitrarias que te da Claro, que en este caso perjudican al consumidor.
","body@stringLength":"786","rawBody":"
Considero que no es una solución válida como consumidor.
Desde el año 2020 que todo ha funcionado muy bien, tanto el equipo como la señal; el plan que se tiene desde ese entonces es un plan super rentable y NO se desea cambiar de plan
Claro NO te puede obligar a cambiar de plan y debe, como operadora, dar alguna solución.
a pesar de que tienes innumerables respuestas y participación en esta plataforma, deberías primero consultar con Osiptel y no sólo conformarte con las \"soluciones\" arbitrarias que te da Claro, que en este caso perjudican al consumidor.
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Que lamentable, pero es muy cierto, la empresa operadora no comercializa o vende modems sueltos, es decir no te pueden vender un equipo que no esté asociado con el chip, porque es un paquete el que activan y configuran.
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Para estos tipos de inconvenientes lo más recomendable es que puedas adquirir un nuevo servicio donde te entregarán un nuevo módem y chip, que tendrá una vigencia de garantía por 12 meses. Otra opción es encontrar a alguien que ya no esté utilizando su servicio IFI para que realicen el cambio de titularidad que te permita hacer cambios y mejoras a este nuevo equipo.
Que lamentable, pero es muy cierto, la empresa operadora no comercializa o vende modems sueltos, es decir no te pueden vender un equipo que no esté asociado con el chip, porque es un paquete el que activan y configuran.
\n
\n
Para estos tipos de inconvenientes lo más recomendable es que puedas adquirir un nuevo servicio donde te entregarán un nuevo módem y chip, que tendrá una vigencia de garantía por 12 meses. Otra opción es encontrar a alguien que ya no esté utilizando su servicio IFI para que realicen el cambio de titularidad que te permita hacer cambios y mejoras a este nuevo equipo.
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Hola Dleonv09_ , te comento que las empresas operadoras realizan cambios de planes con la finalidad de buscar mejores beneficios para los clientes, quizas existe un plan muy similar al que tiene pagando lo mismo o con poca diferencia de dinero pero con mejores beneficios.
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En mi caso, tengo un plan de 69 soles, con Internet ilimitado, con 270 GB en alta velocidad.
Los planes actuales tienen GB limitados, por lo que, de ninguna manera quisiera cambiar de plan y no estoy dispuesta a que pasen por encima de mis derechos como usuaria
Como verás, no siempre un cambio de plan por parte de la empresa es para mejorar lo que ofrecen al cliente.
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