Discusión del foro

Avatar de Calbines
Calbines
Principiante
02-06-2021
Resuelto

Decodificador adicional

Hola, quisiera saber cómo puedo solicitar un deco adicional. Cuando contraté un 3 play con Internet 50, telefonía 100 y TV avanzado, me dieron 2 decos y estoy alquilando 1; sin embargo, llamé y me di...
deco adicional
Nuevo Servicio
Avatar de Luz38
Luz38
Leyenda
02-06-2021

Hola!!

 

Te comento que depende mucho del tipo de servicio que tengas, por ejemplo en HFC, puedes tener hasta cinco decodificadores, en cambio en tecnología FTTH solamente puedes tener tres. Ahora, respecto al costo es de S/75 la instalación y te facturan en tu siguiente recibo.

 

Otra cosa que quiero comentarte es que ya no se están comercializando decos básicos, solamente se están comercializando los digitales y tiene un costo de S/15 cada uno, si ya contrataste uno, comunícate a través del ClaroBot o llamando al 0800-00123 para que un asesor pueda verificar tu solicitud ya que está debe ser atendido en 5 días hábiles.

 

Saludos.

Avatar de Calbines
Calbines
Principiante
02-06-2021

Gracias!!! 

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adicional","id":"message:67413","revisionNum":4,"repliesCount":6,"author":{"__ref":"User:user:134264"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:67413"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:67413"},"body@stripHtml({\"truncateLength\":200})":" Hola, quisiera saber cómo puedo solicitar un deco adicional. Cuando contraté un 3 play con Internet 50, telefonía 100 y TV avanzado, me dieron 2 decos y estoy alquilando 1; sin embargo, llamé y me di...","body@stringLength":"861","rawBody":"

Hola, quisiera saber cómo puedo solicitar un deco adicional. Cuando contraté un 3 play con Internet 50, telefonía 100 y TV avanzado, me dieron 2 decos y estoy alquilando 1; sin embargo, llamé y me dijeron que no podía solicitar más. Me pareció extraño y lo solicité por claro web y me llamaron diciendo que un técnico se comunicaría conmigo pero nunca llamó. Volví a llamar y me dijeron que la instalación del decodificador era de 70 soles y que no existe decodificador de alquiler de 10 soles (cuando en mi contrato tengo un alquiler de ese monto) y solo tienen uno de 15 soles... Bueno por necesidad lo adquirí igual ya que es para mi señor padre, pero ya pasó una semana y no me llaman ni traen nada :(

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Sin contar que soy Full Claro 💆🏻‍♀️💆🏻‍♀️💆🏻‍♀️💆🏻‍♀️

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\n

Ayuda! 

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Gracias!!! 

","body@stringLength":"23","rawBody":"

Gracias!!! 

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Hola!!

\n

 

\n

Te comento que depende mucho del tipo de servicio que tengas, por ejemplo en HFC, puedes tener hasta cinco decodificadores, en cambio en tecnología FTTH solamente puedes tener tres. Ahora, respecto al costo es de S/75 la instalación y te facturan en tu siguiente recibo.

\n

 

\n

Otra cosa que quiero comentarte es que ya no se están comercializando decos básicos, solamente se están comercializando los digitales y tiene un costo de S/15 cada uno, si ya contrataste uno, comunícate a través del ClaroBot o llamando al 0800-00123 para que un asesor pueda verificar tu solicitud ya que está debe ser atendido en 5 días hábiles.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2021-06-02T09:12:13.049-05:00","lastPublishTime":"2024-01-08T14:55:06.618-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6648},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:67413/message:67419","readOnly":false,"editFrozen":false,"body@stringLength":"1090","rawBody":"

Hola!!

\n

 

\n

Te comento que depende mucho del tipo de servicio que tengas, por ejemplo en HFC, puedes tener hasta cinco decodificadores, en cambio en tecnología FTTH solamente puedes tener tres. Ahora, respecto al costo es de S/75 la instalación y te facturan en tu siguiente recibo.

\n

 

\n

Otra cosa que quiero comentarte es que ya no se están comercializando decos básicos, solamente se están comercializando los digitales y tiene un costo de S/15 cada uno, si ya contrataste uno, comunícate a través del ClaroBot o llamando al 0800-00123 para que un asesor pueda verificar tu solicitud ya que está debe ser atendido en 5 días hábiles.

\n

 

\n

Saludos.

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