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DanyAriel
Principiante
26-01-2022
Resuelto

Consulta sobre planta externa

El día viernes el técnico derivó mi problema de internet a planta externa. ¿A alguien que le pasó lo mismo? ¿cuánto tiempo demoraron en solucionar el problema? Ya pasaron 5 días y el problema de cone...
hogar
problemas de conexión
Avatar de Luz38
Luz38
Leyenda
26-01-2022

Hola!! 

Respecto a tu pregunta si tu problema fue derivado planta externa esta demora porque planta externa va a solucionar el problema y luego el área de mantenimiento es quien va a comunicarse contigo para corroborar que todo este OK, como mencionan abajo efectivamente dependerá de la gravedad del problema a veces suelen demorar hasta tres semanas dependiendo, igual puedes comunicarte por el ClaroBot o puedes llamar para que te den mayor información respecto al tema de la facturación se te realicen ajuste por los días sin servicio.

 

Saludos.

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El día viernes el técnico derivó mi problema de internet a planta externa. ¿A alguien que le pasó lo mismo? ¿cuánto tiempo demoraron en solucionar el problema? Ya pasaron 5 días y el problema de conexión sigue.

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El día viernes el técnico derivó mi problema de internet a planta externa. ¿A alguien que le pasó lo mismo? ¿cuánto tiempo demoraron en solucionar el problema? Ya pasaron 5 días y el problema de conexión sigue.

"},"Conversation:conversation:73426":{"__typename":"Conversation","id":"conversation:73426","solved":true,"topic":{"__ref":"ForumTopicMessage:message:73426"},"lastPostingActivityTime":"2024-11-04T15:12:32.235-05:00","lastPostTime":"2024-11-04T15:12:32.235-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:73426":{"__typename":"ModerationData","id":"moderation_data:73426","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73426_3":{"__typename":"Revision","id":"revision:73426_3","lastEditTime":"2022-07-22T14:11:11.550-05:00"},"ForumReplyMessage:message:73432":{"__typename":"ForumReplyMessage","id":"message:73432","conversation":{"__ref":"Conversation:conversation:73426"},"author":{"__ref":"User:user:60775"},"revisionNum":2,"uid":73432,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"subject":"Re: Consulta sobre planta externa","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73432"},"parent":{"__ref":"ForumTopicMessage:message:73426"},"body":"

Hola!! 

\n

Respecto a tu pregunta si tu problema fue derivado planta externa esta demora porque planta externa va a solucionar el problema y luego el área de mantenimiento es quien va a comunicarse contigo para corroborar que todo este OK, como mencionan abajo efectivamente dependerá de la gravedad del problema a veces suelen demorar hasta tres semanas dependiendo, igual puedes comunicarte por el ClaroBot o puedes llamar para que te den mayor información respecto al tema de la facturación se te realicen ajuste por los días sin servicio.

\n

 

\n

Saludos.

","body@stringLength":"600","rawBody":"

Hola!! 

\n

Respecto a tu pregunta si tu problema fue derivado planta externa esta demora porque planta externa va a solucionar el problema y luego el área de mantenimiento es quien va a comunicarse contigo para corroborar que todo este OK, como mencionan abajo efectivamente dependerá de la gravedad del problema a veces suelen demorar hasta tres semanas dependiendo, igual puedes comunicarte por el ClaroBot o puedes llamar para que te den mayor información respecto al tema de la facturación se te realicen ajuste por los días sin servicio.

\n

 

\n

Saludos.

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Hola,

\n

 

\n

Dependerá mucho de la gravedad del problema, si es algo que es más complejo puede que tarde más.

\n

 

\n

Sería bueno que consultes el estado de tu problema con un asesor a través del ClaroBot para que lo puedan revisar y de ser necesario notificar al técnico.

\n

 

\n

✅ Feliz miércoles \"💛🖤\" 

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