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ManuelSalazar
Principiante
26-01-2024
Resuelto

Cómo reenviar puertos en el router de internet personal hogar

Hola,   Necesito poder hacer reenvio de puertos usando el router. He entrado a la configuración del router y añadido los puertos correspondientes pero parece que no se abren. Cuando entro a https...
Claro Hogar
Avatar de Normart
Normart
Leyenda
27-01-2024

Hola MANUELSALAZAR.

Entiendo tu problema y veo que ya lo has intentado con ayuda de Atención al Cliente por llamada, lo siguiente que puedes hacer siguiendo el conducto adecuado para solucionar tu problema es solicitar una visita técnica y los técnicos presencialmente lo hagan.

No te recomiendo que manipules la configuración predeterminada del router ya que recuerda que ese equipo está en calidad de préstamo y si sufre algún daño deberás asumir la reparación o en su defecto el valor monetario del equipo. 

Te recomiendo seguir la vía segura y adecuada por tu seguridad ya que el abrir puertos que no vienen abiertos de forma predeterminada puede generar que te roben información sensible. 

 

Ten en cuenta mi recomendación. 

Saludos 👍 

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reenviar puertos en el router de internet personal hogar","id":"message:82192","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:169022"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:82192"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82192"},"body@stripHtml({\"truncateLength\":200})":" Hola, \n   \n Necesito poder hacer reenvio de puertos usando el router. He entrado a la configuración del router y añadido los puertos correspondientes pero parece que no se abren. Cuando entro a https...","body@stringLength":"511","rawBody":"

Hola,

\n

 

\n

Necesito poder hacer reenvio de puertos usando el router. He entrado a la configuración del router y añadido los puertos correspondientes pero parece que no se abren. Cuando entro a https://portchecker.co/ y pruebo los puertos, no me salen habilitados. Servicio al cliente por teléfono no me ha ayudado.

\n

 

\n


\n

\n

 

\n

Gracias.

","kudosSumWeight":2,"postTime":"2024-01-26T17:36:57.319-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Claro Hogar","text":"Claro Hogar","time":"2017-08-25T14:45:25.925-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82192_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1053},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hola,

\n

 

\n

Necesito poder hacer reenvio de puertos usando el router. He entrado a la configuración del router y añadido los puertos correspondientes pero parece que no se abren. Cuando entro a https://portchecker.co/ y pruebo los puertos, no me salen habilitados. Servicio al cliente por teléfono no me ha ayudado.

\n

 

\n


\n

\n

 

\n

Gracias.

"},"Conversation:conversation:82192":{"__typename":"Conversation","id":"conversation:82192","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82192"},"lastPostingActivityTime":"2024-01-29T10:36:56.894-05:00","lastPostTime":"2024-01-27T08:43:22.927-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:82192":{"__typename":"ModerationData","id":"moderation_data:82192","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82192_2":{"__typename":"Revision","id":"revision:82192_2","lastEditTime":"2024-01-29T10:36:56.894-05:00"},"AcceptedSolutionMessage:message:82197":{"__typename":"AcceptedSolutionMessage","id":"message:82197","conversation":{"__ref":"Conversation:conversation:82192"},"author":{"__ref":"User:user:166585"},"revisionNum":3,"uid":82197,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:82192"},"subject":"Re: Cómo reenviar puertos en el router de internet personal hogar","moderationData":{"__ref":"ModerationData:moderation_data:82197"},"body":"

Hola MANUELSALAZAR.

\n

Entiendo tu problema y veo que ya lo has intentado con ayuda de Atención al Cliente por llamada, lo siguiente que puedes hacer siguiendo el conducto adecuado para solucionar tu problema es solicitar una visita técnica y los técnicos presencialmente lo hagan.

\n

No te recomiendo que manipules la configuración predeterminada del router ya que recuerda que ese equipo está en calidad de préstamo y si sufre algún daño deberás asumir la reparación o en su defecto el valor monetario del equipo. 

\n

Te recomiendo seguir la vía segura y adecuada por tu seguridad ya que el abrir puertos que no vienen abiertos de forma predeterminada puede generar que te roben información sensible. 

\n

 

\n

Ten en cuenta mi recomendación. 

\n

Saludos 👍 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-01-27T08:43:22.927-05:00","lastPublishTime":"2024-01-29T10:46:24.163-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":995},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:82192/message:82197","readOnly":false,"editFrozen":false,"body@stringLength":"1055","rawBody":"

Hola MANUELSALAZAR.

\n

Entiendo tu problema y veo que ya lo has intentado con ayuda de Atención al Cliente por llamada, lo siguiente que puedes hacer siguiendo el conducto adecuado para solucionar tu problema es solicitar una visita técnica y los técnicos presencialmente lo hagan.

\n

No te recomiendo que manipules la configuración predeterminada del router ya que recuerda que ese equipo está en calidad de préstamo y si sufre algún daño deberás asumir la reparación o en su defecto el valor monetario del equipo. 

\n

Te recomiendo seguir la vía segura y adecuada por tu seguridad ya que el abrir puertos que no vienen abiertos de forma predeterminada puede generar que te roben información sensible. 

\n

 

\n

Ten en cuenta mi recomendación. 

\n

Saludos 👍 

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