Buenos días, hace días me confirmaron que el día lunes (ayer) iban a venir a instalarme el internet, pero hasta ahora no vienen y tampoco responden los teléfonos de atención, quisiera saber cuándo vendrán o si alguien me puede atender para solucionar mi duda por favor.
Hola, Cesar-Caldas
Cuando solicitas la instalación del servicio de internet los de Claro te generan una SOT, lo que deberás hacer en este caso es comunicarte por el inbox del Facebook de Claro Perú para que puedan revisar esa SOT. Una de las posibles casuísticas por la cual hasta ahora no se han acercado a tu casa es por falta de contacto, número incorrecto, dirección equivocada, etc., pero no te preocupes, que pueden volver agendarte la visita.
Slds.
Buenos días, hace días me confirmaron que el día lunes (ayer) iban a venir a instalarme el internet, pero hasta ahora no vienen y tampoco responden los teléfonos de atención, quisiera saber cuándo vendrán o si alguien me puede atender para solucionar mi duda por favor.
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\n\n
Cuando solicitas la instalación del servicio de internet los de Claro te generan una SOT, lo que deberás hacer en este caso es comunicarte por el inbox del Facebook de Claro Perú para que puedan revisar esa SOT. Una de las posibles casuísticas por la cual hasta ahora no se han acercado a tu casa es por falta de contacto, número incorrecto, dirección equivocada, etc., pero no te preocupes, que pueden volver agendarte la visita.
\n\n
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