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Alexis1144
Principiante
02-08-2021
Resuelto

¿Cuál es la clave de acceso a la configuración del router Sagemcom f3890 v3?

Hola.
Hasta hace unas semanas podía ingresar a las configuraciones de mi equipo, pero luego la contraseña cambió.
Los técnicos me indican que hay que resetear el router para que pueda acceder al router por única vez y configurar todo, luego de eso, se bloquea automáticamente, pero anteriormente yo estuve accediendo a las configuraciones con normalidad.
El usuario y contraseña que usaba era este:
Usuario: expert
Contraseña: docsis@3.1
También probé con expert - expert, pero no funciona.
¿Alguna solución?
Gracias.

4 Respuestas

  • Hola Alexis1144 ¿qué tal?

     

    Recuerda que cualquier modificación de la configuración de tu router es bajo tu responsabilidad.

     

    Ahora, por lo que he podido ver, Claro está cambiando el acceso porque muchos usuarios han hecho usos incorrecto de las configuraciones, por lo cual si quisieras realizar algún cambio tendrías que comunicarte con ellos para que te puedan ayudar, lo puedes hacer a través del ClaroBot.


    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

    • Avatar de Alexis1144
      Alexis1144
      Principiante

      Buenas noches.

      Comprendo lo que menciona, sin embargo, tengo algunos repetidores que necesito configurar mediante el sistema del router principal, por lo que necesito la clave de acceso. Me he comunicado con claro en muchas ocasiones y al parecer desconocen del funcionamiento del equipo, solo se limitan a cambiar el nombre de la red, la clave del wifi, hacer reenvíos de señal y reiniciar el router, y lo peor de todo es que se niegan a brindarme la contraseña. De igual manera los técnicos que realizan las visitas, el mes pasado me han visitado en muchas ocasiones, les indiqué qué configuraciones tengo que hacer en el equipo y desconocen sobre el tema, es por eso que solicité la contraseña y me la brindaron muy amablemente, pero ahora no funciona. Cabe resaltar que soy ingeniero de sistemas de profesión, por lo que tengo vastos conocimientos sobre estos temas, y me es de muy mal gusto que los técnicos, tanto los que realizan las visitas, como los que brindan soporte vía telefónica, no estén capacitados sobre el completo funcionamiento de los equipos y no puedan más configuraciones además de las que ya mencioné.

       

      • Avatar de Dieguin
        Dieguin
        Leyenda

        Hermanito,

         

        Se comprende; sin embargo, Claro es el único que puede brindar ese tipo de información. Lo que podrías hacer en todo caso, es interponer tu reclamo, de esa manera Claro verá como darte una solución al problema que tienes.

         

        https://www.claro.com.pe/atencion-de-reclamos/ 

         

        Dieguin

  • Hola!!!

     

    Usuario y clave claro no te lo brinda recuerda que los equipos los tienes en calidad de préstamo cualquier configuración que desees realizar tienes que realizarlo mediante los canales de atención establecidos siempre y cuando cumpla con los requisitos para poder hacer algún tipo de modificación, para más información puedes escribir al Facebook de claro inbox para que te brinde mayor detalle

     

    Saludos.

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Hola.
Hasta hace unas semanas podía ingresar a las configuraciones de mi equipo, pero luego la contraseña cambió.
Los técnicos me indican que hay que resetear el router para que pueda acceder al router por única vez y configurar todo, luego de eso, se bloquea automáticamente, pero anteriormente yo estuve accediendo a las configuraciones con normalidad.
El usuario y contraseña que usaba era este:
Usuario: expert
Contraseña: docsis@3.1
También probé con expert - expert, pero no funciona.
¿Alguna solución?
Gracias.

","body@stringLength":"567","rawBody":"

Hola.
Hasta hace unas semanas podía ingresar a las configuraciones de mi equipo, pero luego la contraseña cambió.
Los técnicos me indican que hay que resetear el router para que pueda acceder al router por única vez y configurar todo, luego de eso, se bloquea automáticamente, pero anteriormente yo estuve accediendo a las configuraciones con normalidad.
El usuario y contraseña que usaba era este:
Usuario: expert
Contraseña: docsis@3.1
También probé con expert - expert, pero no funciona.
¿Alguna solución?
Gracias.

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Hasta hace unas semanas podía ingresar a las configuraciones de mi equipo, pero luego la contraseña cambió. Los técnicos me indican que hay que resetear el router para que pueda acceder al 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¿Cuál es la clave de acceso a la configuración del router Sagemcom f3890 v3?","moderationData":{"__ref":"ModerationData:moderation_data:69113"},"body":"

Hola Alexis1144 ¿qué tal?

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Recuerda que cualquier modificación de la configuración de tu router es bajo tu responsabilidad.

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Ahora, por lo que he podido ver, Claro está cambiando el acceso porque muchos usuarios han hecho usos incorrecto de las configuraciones, por lo cual si quisieras realizar algún cambio tendrías que comunicarte con ellos para que te puedan ayudar, lo puedes hacer a través del ClaroBot.

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¡Un Saludo!

Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2021-08-02T11:36:49.421-05:00","lastPublishTime":"2022-06-13T14:46:50.488-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":2328},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:69112/message:69113","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:69126"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:69126":{"__typename":"ModerationData","id":"moderation_data:69126","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ForumReplyMessage:message:69126":{"__typename":"ForumReplyMessage","uid":69126,"id":"message:69126","revisionNum":2,"author":{"__ref":"User:user:136716"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:69113"},"conversation":{"__ref":"Conversation:conversation:69112"},"subject":"Re: ¿Cuál es la clave de acceso a la configuración del router Sagemcom f3890 v3?","moderationData":{"__ref":"ModerationData:moderation_data:69126"},"body":"

Buenas noches.

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Comprendo lo que menciona, sin embargo, tengo algunos repetidores que necesito configurar mediante el sistema del router principal, por lo que necesito la clave de acceso. Me he comunicado con claro en muchas ocasiones y al parecer desconocen del funcionamiento del equipo, solo se limitan a cambiar el nombre de la red, la clave del wifi, hacer reenvíos de señal y reiniciar el router, y lo peor de todo es que se niegan a brindarme la contraseña. De igual manera los técnicos que realizan las visitas, el mes pasado me han visitado en muchas ocasiones, les indiqué qué configuraciones tengo que hacer en el equipo y desconocen sobre el tema, es por eso que solicité la contraseña y me la brindaron muy amablemente, pero ahora no funciona. Cabe resaltar que soy ingeniero de sistemas de profesión, por lo que tengo vastos conocimientos sobre estos temas, y me es de muy mal gusto que los técnicos, tanto los que realizan las visitas, como los que brindan soporte vía telefónica, no estén capacitados sobre el completo funcionamiento de los equipos y no puedan más configuraciones además de las que ya mencioné.

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Hermanito,

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Se comprende; sin embargo, Claro es el único que puede brindar ese tipo de información. Lo que podrías hacer en todo caso, es interponer tu reclamo, de esa manera Claro verá como darte una solución al problema que tienes.

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https://www.claro.com.pe/atencion-de-reclamos/ 

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\n

Dieguin

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Hola!!!

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Usuario y clave claro no te lo brinda recuerda que los equipos los tienes en calidad de préstamo cualquier configuración que desees realizar tienes que realizarlo mediante los canales de atención establecidos siempre y cuando cumpla con los requisitos para poder hacer algún tipo de modificación, para más información puedes escribir al Facebook de claro inbox para que te brinde mayor detalle

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\n

Saludos.

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