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Roxy8
Principiante
21-05-2019
Resuelto

¿Cómo puedo transferir mi saldo a otras de mis líneas postpago?

Quisiera transferir si saldo a otro de mis números ya que al ser nuevo no puede acceder a mayores beneficios que con el otro número sí.

móvil
transferencia de saldo

2 Respuestas

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  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    21-05-2019

    ¡Hola, Roxy8!

     

    Si te refiere a pasar el saldo de su plan tarifario (minutos, sms o megabytes) no podrá realizarlo ni a postpago ni a prepago; el saldo de los planes Claro Max es intransferible.

     

    Si se refiere a transferir saldo en soles, si es posible:

     

    Para transferir saldo a otra línea móvil de Claro, sigue los siguientes pasos:

     

    Paso 1

    Marca gratis al *222#, opción 2 para transferir saldo y la opción 1 “no te quedes sin saldo” y luego la opción 1 “solicita saldo” para solicitar saldo.

     

    Paso 2 

    Te pedirá el número prepago Claro al cual deseas transferir o solicitar saldo, así como el monto. 

     

    Paso 3

    El número al que le solicitaste el saldo deberá presionar aceptar si está de acuerdo. 

     

    Paso 4

    Al número solicitado o que transfiere se le pedirá su número de documento (DNI o carné de extranjería). Debe coincidir con el del titular de la línea que intenta transferir saldo.

     

    Paso 5

    Se te pedirá confirmar la transferencia y ¡listo!

    • El costo de cada transferencia es de S/ 0.25. Las transferencias pueden realizarse desde un Prepago o Postpago hacia un Prepago de Claro y tiene una vigencia de 30 días.
    • La transferencia por día como máximo es de S/ 20.
    • La transferencia por mes tiene como máximo es de S/ 60.

     

    ¡Espero haberle ayudado!

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funcionar?","conversation":{"__ref":"Conversation:conversation:85448"},"id":"message:85448","revisionNum":2,"uid":85448,"depth":0,"board":{"__ref":"Forum:board:aplicaciones-claro"},"author":{"__typename":"User","uid":77914,"login":"DenWilliams","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-02-07T17:58:39.401-05:00","lastPublishTime":"2025-02-11T11:37:18.840-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:20410":{"__typename":"ModerationData","id":"moderation_data:20410","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:20410":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1329"},"id":"message:20410","revisionNum":3,"uid":20410,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"parent":{"__ref":"ForumTopicMessage:message:20407"},"conversation":{"__ref":"Conversation:conversation:20407"},"subject":"Re: ¿Cómo puedo transferir mi saldo a otras de mis líneas postpago?","moderationData":{"__ref":"ModerationData:moderation_data:20410"},"body":"

¡Hola, Roxy8!

\n

 

\n

Si te refiere a pasar el saldo de su plan tarifario (minutos, sms o megabytes) no podrá realizarlo ni a postpago ni a prepago; el saldo de los planes Claro Max es intransferible.

\n

 

\n

Si se refiere a transferir saldo en soles, si es posible:

\n

 

\n

Para transferir saldo a otra línea móvil de Claro, sigue los siguientes pasos:

\n

 

\n

Paso 1

\n

Marca gratis al *222#, opción 2 para transferir saldo y la opción 1 “no te quedes sin saldo” y luego la opción 1 “solicita saldo” para solicitar saldo.

\n

 

\n

Paso 2 

\n

Te pedirá el número prepago Claro al cual deseas transferir o solicitar saldo, así como el monto. 

\n

 

\n

Paso 3

\n

El número al que le solicitaste el saldo deberá presionar aceptar si está de acuerdo. 

\n

 

\n

Paso 4

\n

Al número solicitado o que transfiere se le pedirá su número de documento (DNI o carné de extranjería). Debe coincidir con el del titular de la línea que intenta transferir saldo.

\n

 

\n

Paso 5

\n

Se te pedirá confirmar la transferencia y ¡listo!

\n\n

 

\n

¡Espero haberle ayudado!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-05-21T18:57:24.721-05:00","lastPublishTime":"2020-08-24T14:16:06.194-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":10141},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:20407/message:20410","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1737":{"__typename":"User","id":"user:1737","uid":1737,"login":"amerino","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-11T14:51:16.456-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xNzM3LTYwMjhpODMwREI1RjE3NEU1Nzk3Rg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1737"},"ModerationData:moderation_data:20408":{"__typename":"ModerationData","id":"moderation_data:20408","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20408":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1737"},"id":"message:20408","revisionNum":1,"uid":20408,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"parent":{"__ref":"ForumTopicMessage:message:20407"},"conversation":{"__ref":"Conversation:conversation:20407"},"subject":"Re: ¿Cómo puedo transferir mi saldo a otras de mis líneas postpago?","moderationData":{"__ref":"ModerationData:moderation_data:20408"},"body":"Hola, El saldo que transfieras se descuenta de tu saldo de recarga si eres Prepago o si eres Postpago se te carga como adicional a tu factura.
A su vez te adjunto el link dónde detallan el paso a paso de tu solicitud:

http://www.claro.com.pe/personas/movil/beneficios-adicionales/transferencia-de-saldo/

Espero poder haberte ayudado de ser así regálame un like y marcar la respuesta como solución para ayudar a otras personas.

Saludos","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-21T16:30:21.566-05:00","lastPublishTime":"2019-05-21T16:30:21.566-05:00","metrics":{"__typename":"MessageMetrics","views":10149},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:20407/message:20408","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:109241":{"__typename":"User","id":"user:109241","uid":109241,"login":"Churraso10","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-12T10:55:51.747-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:109241"},"Forum:board:Equipos":{"__typename":"Forum","id":"board:Equipos","entityType":"FORUM","displayId":"Equipos","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Móvil","shortTitle":"Equipos","parent":{"__ref":"Category:category:preguntas"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/"},"ForumTopicMessage:message:55842":{"__typename":"ForumTopicMessage","uid":55842,"subject":"¿Cómo 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