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Stfny
Principiante
07-10-2024
Resuelto

No recibo códigos de verificación

Porte un jueves a Claro ya pasaron 5 días y tengo señal en mi anterior operador y también en Claro.

Todas mis aplicaciones que envían código de verificación no mandan a ninguno de los operadores como app de entidades bancarias, juegos y redes sociales. Ya hablé con ambos operadores y no saben cómo solucionar  😑

portabilidad

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    07-10-2024
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    Hola Stfny 

     

    Al parecer estás presentando un problema de portabilidad, esto se debe a qué tu anterior operador no ha cedido la totalidad de tu número al nuevo operador es decir no cedio al 100% o no ha sido completado con éxito.

     

    Te recomiendo contactarte con un asesor de Claro por ClaroBot o marcando el 123 desde tu móvil, solicita contactarte con el Área Tecnológica a fin de que puedan solucionar el problema que estás presentando a la brevedad posible y la portabilidad se realice al 100%.

     

    Espero pronto se solucione y disfrutes de tu servicio en Claro.

     

    Saludos,

    • Avatar de Stfny
      Stfny
      Principiante
      07-12-2024
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      Cómo escribí al inicio, ya hablé con ambos operadores y ninguno me a dado solución, Claro dice que está bien así que no pueden hacer nada, hablé con el operador anterior y dice que al portar el nuevo operador es el que se encarga al hacerlo bien, así que ambos se lavan las manos 

  • Avatar de IamCabe
    IamCabe
    Principiante
    07-10-2024
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    Buenas, me pasó lo mismo con las entidades bancarias. Esto me pasó porque ellos registran el operador de nuestros números de telefono. Si tenias Movistar y luego pasaste a Claro no te llegará el código de verificación porque lo tienen registrado con tu antiguo operador. 

     

    Solución: Comunicate con las entidades bancarias y mencionales que cambiaste de operador.

     

    Por otro lado, para el tema de los juegos y redes sociales no debería haber problema. Comunicate con Clarobot para eso.

    • Avatar de Stfny
      Stfny
      Principiante
      07-12-2024
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      No todas las entidades hacen cambios de operador, como OH que fui a oficinas y no hacen cambios y Falabella tampoco hace cambios, así que sin solución 

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Porte un jueves a Claro ya pasaron 5 días y tengo señal en mi anterior operador y también en Claro.

\n

Todas mis aplicaciones que envían código de verificación no mandan a ninguno de los operadores como app de entidades bancarias, juegos y redes sociales. Ya hablé con ambos operadores y no saben cómo solucionar  😑

","body@stringLength":"332","rawBody":"

Porte un jueves a Claro ya pasaron 5 días y tengo señal en mi anterior operador y también en Claro.

\n

Todas mis aplicaciones que envían código de verificación no mandan a ninguno de los operadores como app de entidades bancarias, juegos y redes sociales. Ya hablé con ambos operadores y no saben cómo solucionar  😑

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consultas"},"localOverride":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:83293":{"__typename":"ModerationData","id":"moderation_data:83293","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:83293":{"__typename":"AcceptedSolutionMessage","uid":83293,"id":"message:83293","revisionNum":2,"author":{"__ref":"User:user:75624"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:83292"},"conversation":{"__ref":"Conversation:conversation:83292"},"subject":"Re: No recibo códigos de verificación","moderationData":{"__ref":"ModerationData:moderation_data:83293"},"body":"

Hola Stfny 

\n

 

\n

Al parecer estás presentando un problema de portabilidad, esto se debe a qué tu anterior operador no ha cedido la totalidad de tu número al nuevo operador es decir no cedio al 100% o no ha sido completado con éxito.

\n

 

\n

Te recomiendo contactarte con un asesor de Claro por ClaroBot o marcando el 123 desde tu móvil, solicita contactarte con el Área Tecnológica a fin de que puedan solucionar el problema que estás presentando a la brevedad posible y la portabilidad se realice al 100%.

\n

 

\n

Espero pronto se solucione y disfrutes de tu servicio en Claro.

\n

 

\n

Saludos,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-07-10T07:41:49.292-05:00","lastPublishTime":"2024-07-11T10:48:21.082-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1184},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:SMS/message:83292/message:83293","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:83346"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1241","rawBody":"

Hola  

\n

 

\n

Al parecer estás presentando un problema de portabilidad, esto se debe a qué tu anterior operador no ha cedido la totalidad de tu número al nuevo operador es decir no cedio al 100% o no ha sido completado con éxito.

\n

 

\n

Te recomiendo contactarte con un asesor de Claro por ClaroBot o marcando el 123 desde tu móvil, solicita contactarte con el Área Tecnológica a fin de que puedan solucionar el problema que estás presentando a la brevedad posible y la portabilidad se realice al 100%.

\n

 

\n

Espero pronto se solucione y disfrutes de tu servicio en Claro.

\n

 

\n

Saludos,

","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83293_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:83346":{"__typename":"ModerationData","id":"moderation_data:83346","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83346":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:175049"},"id":"message:83346","revisionNum":1,"uid":83346,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"AcceptedSolutionMessage:message:83293"},"conversation":{"__ref":"Conversation:conversation:83292"},"subject":"Re: No recibo códigos de verificación","moderationData":{"__ref":"ModerationData:moderation_data:83346"},"body":"

Cómo escribí al inicio, ya hablé con ambos operadores y ninguno me a dado solución, Claro dice que está bien así que no pueden hacer nada, hablé con el operador anterior y dice que al portar el nuevo operador es el que se encarga al hacerlo bien, así que ambos se lavan las manos 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-12T13:34:05.501-05:00","lastPublishTime":"2024-07-12T13:34:05.501-05:00","metrics":{"__typename":"MessageMetrics","views":1120},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:SMS/message:83292/message:83346","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"292","rawBody":"

Cómo escribí al inicio, ya hablé con ambos operadores y ninguno me a dado solución, Claro dice que está bien así que no pueden hacer nada, hablé con el operador anterior y dice que al portar el nuevo operador es el que se encarga al hacerlo bien, así que ambos se lavan las manos 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83346_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:175054":{"__typename":"User","id":"user:175054","uid":175054,"login":"IamCabe","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-10T10:32:47.294-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:175054"},"ModerationData:moderation_data:83296":{"__typename":"ModerationData","id":"moderation_data:83296","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83296":{"__typename":"ForumReplyMessage","uid":83296,"id":"message:83296","revisionNum":1,"author":{"__ref":"User:user:175054"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:83292"},"conversation":{"__ref":"Conversation:conversation:83292"},"subject":"Re: No recibo códigos de verificación","moderationData":{"__ref":"ModerationData:moderation_data:83296"},"body":"

Buenas, me pasó lo mismo con las entidades bancarias. Esto me pasó porque ellos registran el operador de nuestros números de telefono. Si tenias Movistar y luego pasaste a Claro no te llegará el código de verificación porque lo tienen registrado con tu antiguo operador. 

 

Solución: Comunicate con las entidades bancarias y mencionales que cambiaste de operador.

 

Por otro lado, para el tema de los juegos y redes sociales no debería haber problema. Comunicate con Clarobot para eso.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-07-10T10:49:39.546-05:00","lastPublishTime":"2024-07-10T10:49:39.546-05:00","metrics":{"__typename":"MessageMetrics","views":1178},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:SMS/message:83292/message:83296","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:83347"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"966","rawBody":"

Buenas, me pasó lo mismo con las entidades bancarias. Esto me pasó porque ellos registran el operador de nuestros números de telefono. Si tenias Movistar y luego pasaste a Claro no te llegará el código de verificación porque lo tienen registrado con tu antiguo operador. 

 

Solución: Comunicate con las entidades bancarias y mencionales que cambiaste de operador.

 

Por otro lado, para el tema de los juegos y redes sociales no debería haber problema. Comunicate con Clarobot para eso.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83296_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:83347":{"__typename":"ModerationData","id":"moderation_data:83347","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83347":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:175049"},"id":"message:83347","revisionNum":1,"uid":83347,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumReplyMessage:message:83296"},"conversation":{"__ref":"Conversation:conversation:83292"},"subject":"Re: No recibo códigos de verificación","moderationData":{"__ref":"ModerationData:moderation_data:83347"},"body":"

No todas las entidades hacen cambios de operador, como OH que fui a oficinas y no hacen cambios y Falabella tampoco hace cambios, así que sin solución 

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No todas las entidades hacen cambios de operador, como OH que fui a oficinas y no hacen cambios y Falabella tampoco hace cambios, así que sin solución 

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