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Avatar de Chiqui3
Chiqui3
Profesional
07-03-2022
Resuelto

¿Es posible bloquear mensajes flotantes?

Lo que sucede es que me llegó un mensaje y sin querer me cargué saldo que no requería, otras veces salen suscripciones y no vaya ser que por error me suscriba a algo que no quiero.

mensajes pop up
móvil

2 Respuestas

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  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    07-03-2022

    Hola,

     

    Dichos mensajes no se pueden quitar, a mi también me sale.

     

    Cuando pregunté me indicaron que son mensajes predeterminados, así que te sugiero que tengas mucho cuidado y leas bien para que puedas cancelarlo.

     

    Si necesitas más detalle, puedes realizar la consulta con el ClaroBot.

     

    Saludos.

    • Avatar de 0741m
      0741m
      Principiante
      09-03-2022

      No puedes anular los mensajes flotantes pero te sugiero llames a atención al cliente y pidas que por favor no te envién esos mensajes si bien no se anulan pero si pueden disminuir la cantidad de mensajes de planes que te consumen tu saldo en pocos días

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¿Es posible bloquear mensajes flotantes?","moderationData":{"__ref":"ModerationData:moderation_data:74509"},"body":"

Hola,

\n

 

\n

Dichos mensajes no se pueden quitar, a mi también me sale.

\n

 

\n

Cuando pregunté me indicaron que son mensajes predeterminados, así que te sugiero que tengas mucho cuidado y leas bien para que puedas cancelarlo.

\n

 

\n

Si necesitas más detalle, puedes realizar la consulta con el ClaroBot.

\n

 

\n

Saludos.

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No puedes anular los mensajes flotantes pero te sugiero llames a atención al cliente y pidas que por favor no te envién esos mensajes si bien no se anulan pero si pueden disminuir la cantidad de mensajes de planes que te consumen tu saldo en pocos días

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