Discusión del foro

AnaMMS

Principiante

31-03-2022

Resuelto

Saldo suspendido en Mi Claro

En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?

saldo

suspendido

Lesly07

Aficionado

31-03-2022

El saldo suspendido, es aquel saldo que no llegaste a utilizar. Pero aún puedes utilizarlo a través de la compra de paquetes, megas o mensajes en la app Mi claro y deberás pagar con saldo de recarga.

De esta manera no se pierde tu saldo.

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En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?

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En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?

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De esta manera no se pierde tu saldo.

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De esta manera no se pierde tu saldo.

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Hola AnaMMS,

El saldo suspendido en las líneas prepago, significa que tienes un SALDO producto de tus recargas que no fue utilizado y que se encuentra en ese estado hasta que hagas una próxima recarga, donde nuevamente lo podrás utilizar. Antes no podíamos utilizarlo porque se cumplía el tiempo de vigencia y simplemente se perdía el saldo, pero ahora ya está normado y tenemos esa opción de poder recuperarlo en la próxima recarga.

Si necesitas mayor información, puedes escribirle a un asesor a través de ClaroBot.

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