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Avatar de AnaMMS
AnaMMS
Principiante
31-03-2022
Resuelto

Saldo suspendido en Mi Claro

En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?
saldo
suspendido
  • Avatar de IvanDiegoCR
    IvanDiegoCR
    06-03-2020

    Hola, MONI-20-04 

     

    Te puedo dar una idea de cómo puedes crear tu contraseña: Sagitario@2020. Empieza así con la primera letra en mayúscula de la palabra o nombre que desees luego  @ después el número que desees a mí no me falla esa combinación obviamente variando las letras y los números.

     

    Si presentas algún incoveniente al crear tu contraseña te recomiendo contactarte con un asesor a través de ClaroBot para que puedan ayudarte.

     

    Suerte :)

Avatar de rcml1980
rcml1980
Leyenda
31-03-2022

Hola AnaMMS,

 

El saldo suspendido en las líneas prepago, significa que tienes un SALDO producto de tus recargas que no fue utilizado y que se encuentra en ese estado hasta que hagas una próxima recarga, donde nuevamente lo podrás utilizar. Antes no podíamos utilizarlo porque se cumplía el tiempo de vigencia y simplemente se perdía el saldo, pero ahora ya está normado y tenemos esa opción de poder recuperarlo en la próxima recarga.

 

Si necesitas mayor información, puedes escribirle a un asesor a través de ClaroBot.

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En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?

","kudosSumWeight":0,"postTime":"2022-03-31T08:45:45.061-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:saldo","text":"saldo","time":"2016-06-22T14:54:08.806-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:suspendido","text":"suspendido","time":"2020-04-08T09:47:47.496-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75025_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2641},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

En la app Mi Claro tengo registrado un número prepago que dice su saldo está suspendido, ¿qué significa?

"},"Conversation:conversation:75025":{"__typename":"Conversation","id":"conversation:75025","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75025"},"lastPostingActivityTime":"2022-03-31T13:39:42.524-05:00","lastPostTime":"2022-03-31T13:39:42.524-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:75025":{"__typename":"ModerationData","id":"moderation_data:75025","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75025_2":{"__typename":"Revision","id":"revision:75025_2","lastEditTime":"2022-03-31T12:02:49.710-05:00"},"AcceptedSolutionMessage:message:75027":{"__typename":"AcceptedSolutionMessage","id":"message:75027","conversation":{"__ref":"Conversation:conversation:75025"},"author":{"__ref":"User:user:75624"},"revisionNum":3,"uid":75027,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:75025"},"subject":"Re: Saldo suspendido en Mi Claro","moderationData":{"__ref":"ModerationData:moderation_data:75027"},"body":"

Hola AnaMMS,

\n

 

\n

El saldo suspendido en las líneas prepago, significa que tienes un SALDO producto de tus recargas que no fue utilizado y que se encuentra en ese estado hasta que hagas una próxima recarga, donde nuevamente lo podrás utilizar. Antes no podíamos utilizarlo porque se cumplía el tiempo de vigencia y simplemente se perdía el saldo, pero ahora ya está normado y tenemos esa opción de poder recuperarlo en la próxima recarga.

\n

 

\n

Si necesitas mayor información, puedes escribirle a un asesor a través de ClaroBot.

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Hola ,

\n

 

\n

El saldo suspendido en las líneas prepago, significa que tienes un SALDO producto de tus recargas que no fue utilizado y que se encuentra en ese estado hasta que hagas una próxima recarga, donde nuevamente lo podrás utilizar. Antes no podíamos utilizarlo porque se cumplía el tiempo de vigencia y simplemente se perdía el saldo, pero ahora ya está normado y tenemos esa opción de poder recuperarlo en la próxima recarga.

\n

 

\n

Si necesitas mayor información, puedes escribirle a un asesor a través de ClaroBot.

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