Discusión del foro

Aficionado

04-08-2022

Resuelto

No hay atención como cliente para resolver tanto reclamo como consulta

Me preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo a recibir el mismo recibo pendiente.

Después de más de un intento en comunicarse no hay atención telefónica. Esto no es la primera vez, como puedo yo calificar la atención y recomendación:

¿Cuándo me lo pidan?

atención al cliente

consultas

reclamo

2 Respuestas

SamRomeo8
Profesional
04-08-2022
Buenos días Julián_pe1
Debe ser a que las lineas se encuentren ocupadas pero te comento que existe otra área mucho más rápida para tener respuestas a todas tus consultas.
Claro tiene una excelente área de atención al cliente que es por medio de Whatsapp al inicio te va a dar opciones para solucionar tu inconveniente pero si no crees que te dan solución en el chat escribe la palabra ASESOR varias veces y así directamente un asesor se va a comunicar y te va apoyar en lo que necesites la atención es muy rápida y amable te lo recomiendo. Te dejo el número de Soporte Claro por medio Whatsapp. +51 915 020 030.

Si mi repuesta te fue de ayuda no olvides darle me gusta a mi respuestas, así me motivas a seguir aprendiendo y ayudando gracias éxitos.

DonGato 🐱 y su pandilla 🐱🐱.
rcml1980
Leyenda
04-08-2022
Hola

Yo te recomendaría contactarte con un asesor a través de ClaroBot para que puedan ayudarte a validar el pago de tu facturación que realizaste, recuerda que también puedes utilizar Mi Claro app desde la opción Pagos y verificar el estado de tus pagos, quizás se trate de un error del sistema o de la entidad bancaria que no procesa el pago. Espero que pronto puedan resolverlo.

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Después de más de un intento en comunicarse no hay atención telefónica. Esto no es la primera vez, como puedo yo calificar la atención y recomendación:

¿Cuándo me lo pidan?

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Después de más de un intento en comunicarse no hay atención telefónica. Esto no es la primera vez, como puedo yo calificar la atención y recomendación:

¿Cuándo me lo pidan?

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preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo 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No hay atención como cliente para resolver tanto reclamo como consulta","moderationData":{"__ref":"ModerationData:moderation_data:76791"},"body":"

Buenos días Julián_pe1

Debe ser a que las lineas se encuentren ocupadas pero te comento que existe otra área mucho más rápida para tener respuestas a todas tus consultas.

Claro tiene una excelente área de atención al cliente que es por medio de Whatsapp al inicio te va a dar opciones para solucionar tu inconveniente pero si no crees que te dan solución en el chat escribe la palabra ASESOR varias veces y así directamente un asesor se va a comunicar y te va apoyar en lo que necesites la atención es muy rápida y amable te lo recomiendo. Te dejo el número de Soporte Claro por medio Whatsapp. +51 915 020 030.

Si mi repuesta te fue de ayuda no olvides darle me gusta a mi respuestas, así me motivas a seguir aprendiendo y ayudando gracias éxitos.

DonGato 🐱 y su pandilla 🐱🐱.

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Hola

Yo te recomendaría contactarte con un asesor a través de ClaroBot para que puedan ayudarte a validar el pago de tu facturación que realizaste, recuerda que también puedes utilizar Mi Claro app desde la opción Pagos y verificar el estado de tus pagos, quizás se trate de un error del sistema o de la entidad bancaria que no procesa el pago. Espero que pronto puedan resolverlo.

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