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Julián_pe1
Aficionado
04-08-2022
Resuelto

No hay atención como cliente para resolver tanto reclamo como consulta

Me preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo a...
atención al cliente
consultas
reclamo
Avatar de rcml1980
rcml1980
Leyenda
04-08-2022

Hola

 

Yo te recomendaría contactarte con un asesor a través de ClaroBot para que puedan ayudarte a validar el pago de tu facturación que realizaste, recuerda que también puedes utilizar Mi Claro app desde la opción Pagos y verificar el estado de tus pagos, quizás se trate de un error del sistema o de la entidad bancaria que no procesa el pago. Espero que pronto puedan resolverlo.

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hay atención como cliente para resolver tanto reclamo como consulta","id":"message:76790","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:129646"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"conversation":{"__ref":"Conversation:conversation:76790"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76790"},"body@stripHtml({\"truncateLength\":200})":" Me preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo a...","body@stringLength":"442","rawBody":"

Me preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo a recibir el mismo recibo pendiente.

\n

 

\n

Después de más de un intento en comunicarse no hay atención telefónica. Esto no es la primera vez, como puedo yo calificar la atención y recomendación:

\n

¿Cuándo me lo pidan?

","kudosSumWeight":1,"postTime":"2022-08-04T10:54:21.491-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:atención al cliente","text":"atención al cliente","time":"2019-06-03T07:05:57.697-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:consultas","text":"consultas","time":"2016-06-21T17:03:50.639-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:reclamo","text":"reclamo","time":"2020-01-11T22:03:44.747-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76790_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1058},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Me preocupa la facturación de entrega por correo, cuándo se haya realizado más de 24 horas antes y al segundo recibir la confirmación de pago; pero sin embargo nuevamente después de 24 horas vuelvo a recibir el mismo recibo pendiente.

\n

 

\n

Después de más de un intento en comunicarse no hay atención telefónica. Esto no es la primera vez, como puedo yo calificar la atención y recomendación:

\n

¿Cuándo me lo pidan?

"},"Conversation:conversation:76790":{"__typename":"Conversation","id":"conversation:76790","solved":true,"topic":{"__ref":"ForumTopicMessage:message:76790"},"lastPostingActivityTime":"2022-08-05T16:24:33.286-05:00","lastPostTime":"2022-08-04T12:39:59.164-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:76790":{"__typename":"ModerationData","id":"moderation_data:76790","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:76790_3":{"__typename":"Revision","id":"revision:76790_3","lastEditTime":"2022-08-05T16:24:33.286-05:00"},"AcceptedSolutionMessage:message:76795":{"__typename":"AcceptedSolutionMessage","id":"message:76795","conversation":{"__ref":"Conversation:conversation:76790"},"author":{"__ref":"User:user:75624"},"revisionNum":3,"uid":76795,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:76790"},"subject":"Re: No hay atención como cliente para resolver tanto reclamo como consulta","moderationData":{"__ref":"ModerationData:moderation_data:76795"},"body":"

Hola

\n

 

\n

Yo te recomendaría contactarte con un asesor a través de ClaroBot para que puedan ayudarte a validar el pago de tu facturación que realizaste, recuerda que también puedes utilizar Mi Claro app desde la opción Pagos y verificar el estado de tus pagos, quizás se trate de un error del sistema o de la entidad bancaria que no procesa el pago. Espero que pronto puedan resolverlo.

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Hola

\n

 

\n

Yo te recomendaría contactarte con un asesor a través de ClaroBot para que puedan ayudarte a validar el pago de tu facturación que realizaste, recuerda que también puedes utilizar Mi Claro app desde la opción Pagos y verificar el estado de tus pagos, quizás se trate de un error del sistema o de la entidad bancaria que no procesa el pago. Espero que pronto puedan resolverlo.

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