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jofragon20
Profesional
22-11-2021
Resuelto

¿Por qué no se respetan las cuotas pagadas por adelantado? No se respetan las fechas de pago

En agosto del 2021 saqué un Moto G100 en cuotas, pero he ido adelantando cuotas pero Claro dice que una cuota que supuestamente vence el 30 de diciembre y me la cobra en octubre del 2021; sin embargo, no está respetando la fecha de la cuota, ¿les ha pasado lo mismo?

 

cuotas
recibos
rentas adelantadas

1 Respuesta

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  • Avatar de Luz38
    Luz38
    Leyenda
    22-11-2021

    Hola!! 

     

    No me ha pasado, pero tengo entendido que las rentas adelantadas te las devuelven a partir del mes 5 en adelante, dependiendo la cantidad de cuotas que hayas adelantado (si fuera tu caso).

     

    De todas maneras, yo te recomiendo que te comuniques con un asesor a través del ClaroBot, así podrán ayudarte a revisar tu estado de cuenta para darte una solución.

     

    Saludos.

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En agosto del 2021 saqué un Moto G100 en cuotas, pero he ido adelantando cuotas pero Claro dice que una cuota que supuestamente vence el 30 de diciembre y me la cobra en octubre del 2021; sin embargo, no está respetando la fecha de la cuota, ¿les ha pasado lo mismo?

\n

 

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En agosto del 2021 saqué un Moto G100 en cuotas, pero he ido adelantando cuotas pero Claro dice que una cuota que supuestamente vence el 30 de diciembre y me la cobra en octubre del 2021; sin embargo, no está respetando la fecha de la cuota, ¿les ha pasado lo mismo?

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¿Por qué no se respetan las cuotas pagadas por adelantado? No se respetan las fechas de pago","moderationData":{"__ref":"ModerationData:moderation_data:72137"},"body":"

Hola!! 

\n

 

\n

No me ha pasado, pero tengo entendido que las rentas adelantadas te las devuelven a partir del mes 5 en adelante, dependiendo la cantidad de cuotas que hayas adelantado (si fuera tu caso).

\n

 

\n

De todas maneras, yo te recomiendo que te comuniques con un asesor a través del ClaroBot, así podrán ayudarte a revisar tu estado de cuenta para darte una solución.

\n

 

\n

Saludos.

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