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  • Avatar de Darkar
    Darkar
    Profesional
    02-11-2018

    ¡Qué tal AscateG! 

     

    Debido a que señalas de que se trata de una deuda antigua te recomiendo contáctarte con un asesor a través de ClaroBot, para que te pueda indicar la información de tu deuda y cuales son los medios de pago.

     

    Espero que la información brindada, haya sido de gran ayuda. 

     

    D4RK4R 

     

  • Avatar de Vane11
    Vane11
    Principiante
    16-11-2018
    Tenia un plan postpago y me robaron el celular lo deje así y no volví a migrar a esta red me cambie de red
    • Avatar de HAGUZ
      HAGUZ
      Leyenda
      16-11-2018

      Vane11 como le indicaron anteriormente debe comunicarse a: 

       

      • Desde un móvil o fijo sin costo al 0 800 00 123
      • Desde un móvil o fijo con costo al 01 620-0123

       

      Para que le indiquen la deuda con el número que ya no pertenece a Claro.

       

      Saludos :robotwink:

      Vane11@  ha escrito:
      Tenia un plan postpago y me robaron el celular lo deje así y no volví a migrar a esta red me cambie de red

       

  • Avatar de Ruth15
    Ruth15
    Principiante
    28-11-2018
    Quisiera saber cuanto es la deuda por favor
    • Avatar de HAGUZ
      HAGUZ
      Leyenda
      29-11-2018

      Ruth15 

      ¡Hola!

      Si sus servicios están activos o bloqueados (deuda, robo, pérdida) puede intentar consultando en el CHAT CLARO: bit.ly/2yZu5X1 o ingresando en MI CLARO: bit.ly/2jwDhPS

       

      mi claro 2.jpg

      claro chat servicio movil y fijo.jpg
      Si sus servicios estan en baja, desactivados y/o la deuda es de muchos años (deuda antigua y/o castigada), es posible que usted este reportado como deudor en la central de riesgo, hay una página que se llama SENTINEL, en esta página se puede ver el reporte de deudas impagas sin costo alguno, debe registrarse en: bit.ly/2k28bj4

       

      sentinel 2.jpg

       

      La Superintendencia de Banca, Seguros y A.F.P. habilitó una página para conocer si usted tiene deudas reportadas en la central de riesgo, puede consultar en el REPORTE DEUDA S.B.S.: bit.ly/2Az96P2

       

      reporte deuda sbs2.jpg

       

       

      Saludos Robot guiño

      Ruth15@  ha escrito:
      Quisiera saber cuanto es la deuda por favor

       

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Quisiera saber la deuda que según dicen que tengo por la cual no puedo volver a migrar a este operador

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Quisiera saber la deuda que según dicen que tengo por la cual no puedo volver a migrar a este operador

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portabilidad?","id":"message:27288","revisionNum":5,"repliesCount":5,"author":{"__ref":"User:user:73101"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:27288"},"moderationData":{"__ref":"ModerationData:moderation_data:27288"},"postTime":"2019-10-10T00:08:42.482-05:00","lastPublishTime":"2020-10-30T12:07:47.430-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":17635},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:27288"},"Conversation:conversation:27288":{"__typename":"Conversation","id":"conversation:27288","solved":true,"topic":{"__ref":"ForumTopicMessage:message:27288"},"lastPostingActivityTime":"2020-10-30T12:07:47.430-05:00","lastPostTime":"2019-10-12T12:26:29.841-05:00"},"ModerationData:moderation_data:27288":{"__typename":"ModerationData","id":"moderation_data:27288","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:27288":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:27288","relatedMessage":{"__ref":"ForumTopicMessage:message:27288"}},"User:user:52358":{"__typename":"User","id":"user:52358","uid":52358,"login":"Darkar","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-23T09:14:39.476-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:52358"},"ModerationData:moderation_data:16525":{"__typename":"ModerationData","id":"moderation_data:16525","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:16525":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:52358"},"id":"message:16525","revisionNum":2,"uid":16525,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:16515"},"conversation":{"__ref":"Conversation:conversation:16515"},"subject":"Re: ¿Cuánto debo? Soy ex cliente de Claro","moderationData":{"__ref":"ModerationData:moderation_data:16525"},"body":"

¡Qué tal AscateG! 

\n

 

\n

Debido a que señalas de que se trata de una deuda antigua te recomiendo contáctarte con un asesor a través de ClaroBot, para que te pueda indicar la información de tu deuda y cuales son los medios de pago.

\n

 

\n

Espero que la información brindada, haya sido de gran ayuda. 

\n

 

\n

D4RK4R 

\n

 

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Soy ex cliente de Claro","moderationData":{"__ref":"ModerationData:moderation_data:16818"},"body":"

Vane11 como le indicaron anteriormente debe comunicarse a: 

 

 

Para que le indiquen la deuda con el número que ya no pertenece a Claro.

 

Saludos :robotwink:

Vane11@  ha escrito:
Tenia un plan postpago y me robaron el celular lo deje así y no volví a migrar a esta red me cambie de red

 

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Ruth15 

¡Hola!

Si sus servicios están activos o bloqueados (deuda, robo, pérdida) puede intentar consultando en el CHAT CLARO: bit.ly/2yZu5X1 o ingresando en MI CLARO: bit.ly/2jwDhPS

 

\"mi

\"claro
Si sus servicios estan en baja, desactivados y/o la deuda es de muchos años (deuda antigua y/o castigada), es posible que usted este reportado como deudor en la central de riesgo, hay una página que se llama SENTINEL, en esta página se puede ver el reporte de deudas impagas sin costo alguno, debe registrarse en: bit.ly/2k28bj4

 

\"sentinel

 

La Superintendencia de Banca, Seguros y A.F.P. habilitó una página para conocer si usted tiene deudas reportadas en la central de riesgo, puede consultar en el REPORTE DEUDA S.B.S.: bit.ly/2Az96P2

 

\"reporte

 

 

Saludos \"Robot

Ruth15@  ha escrito:
Quisiera saber cuanto es la deuda por favor

 

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