Discusión del foro

Avatar de Alxjessy
Alxjessy
Principiante
02-05-2024
Resuelto

¿Hay riesgo de estafa por hacer pago directo de renovación?

Me llamaron del área de retenciones, me ofrecieron la renovación de equipo + plan por un económico precio, sin embargo, me dieron un código para hacer por "pago directo" por el tema del inicial del equipo, tengo la duda si existe riesgo de estafa debido a que según me indica que no puede enviar a la central de Tacna.

renovación
  • Avatar de Aldo14
    Aldo14
    22-11-2019

    Hola,

     

    No te preocupes, tienes la misma garantía que al comprar un equipo en una tienda física. Es más, es mucho mejor comprar online porque si agarras una buena promoción suelen contar con accesorios de regalo.

     

    No te olvides que todos los equipos adquiridos en Claro tienen una garantía de 12 meses, aquí tendrás toda la información: https://www.claro.com.pe/garantia_equipos/ 

     

    Slds.

2 Respuestas

Ordenar por
  • Avatar de Zake01
    Zake01
    Leyenda
    02-05-2024

    Hola buenas te cuidado con las estafas acá te dejo la información de cómo operan

     

    Identifica al tramitador y evítalo: Las empresas de telecomunicaciones sólo realizan gestiones o resuelven consultas sobre deudas a través de sus canales oficiales, como los Centros de Atención al Cliente (CAC), la línea 123 −en el caso de ser cliente de Claro Perú− o sus cuentas oficiales. Por ello, cualquier tipo de ofrecimiento que llegue por otro canal no será válido. 

    El estafador podría pedirte que hagas un abono “parcial” de la deuda que tienes para, supuestamente, anularla luego. Recuerda que “borrar” o “cancelar” pagos pendientes de esta forma NO es posible. Si eres cliente de Claro y quieres conocer más sobre tus deudas y canales oficiales, ingresa a conoceturecibo.com. 

     

    Por otro lado también te puedes comunicar con un asesor a través de ClaroBot.

     

    Saludos,

    • Avatar de bryan30
      bryan30
      Principiante
      27-07-2024

      Como pueden tener la información de ubicación hasta en tiempo real mi DNI mi nombre completo y todo la conversación que hable con otros asesores de claro? Es negligencia por parte de claro ya que claro también tienen terceros que te llaman como spam para actualizar tu planes o renovar.

       

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Me llamaron del área de retenciones, me ofrecieron la renovación de equipo + plan por un económico precio, sin embargo, me dieron un código para hacer por \"pago directo\" por el tema del inicial del equipo, tengo la duda si existe riesgo de estafa debido a que según me indica que no puede enviar a la central de Tacna.

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¿Hay riesgo de estafa por hacer pago directo de renovación?","moderationData":{"__ref":"ModerationData:moderation_data:82794"},"body":"

Hola buenas te cuidado con las estafas acá te dejo la información de cómo operan

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Identifica al tramitador y evítalo: Las empresas de telecomunicaciones sólo realizan gestiones o resuelven consultas sobre deudas a través de sus canales oficiales, como los Centros de Atención al Cliente (CAC), la línea 123 −en el caso de ser cliente de Claro Perú− o sus cuentas oficiales. Por ello, cualquier tipo de ofrecimiento que llegue por otro canal no será válido. 

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El estafador podría pedirte que hagas un abono “parcial” de la deuda que tienes para, supuestamente, anularla luego. Recuerda que “borrar” o “cancelar” pagos pendientes de esta forma NO es posible. Si eres cliente de Claro y quieres conocer más sobre tus deudas y canales oficiales, ingresa a conoceturecibo.com. 

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Por otro lado también te puedes comunicar con un asesor a través de ClaroBot.

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Saludos,

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Como pueden tener la información de ubicación hasta en tiempo real mi DNI mi nombre completo y todo la conversación que hable con otros asesores de claro? Es negligencia por parte de claro ya que claro también tienen terceros que te llaman como spam para actualizar tu planes o renovar.

 

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