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Avatar de Johnny15
Johnny15
Principiante
28-12-2020
Resuelto

Quiero ver mis detalles de llamadas y no aparecen las últimas llamadas ni los mensajes

Por favor, quiero que me ayuden a ver mis últimas llamadas y mensajes. Cuando entro a Mi Claro solo sale mi registro de llamadas salientes hasta el 23 de diciembre y yo he seguido llamando a otros números y no aparecen, igual con los mensajes, ¿cómo puedo hacer?

mi claro
registro de llamadas

2 Respuestas

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    28-12-2020

    Hola Johnny15 

     

    Debería figurar el detalle de tus llamadas y SMS con un día de desfase; es decir, hasta el 27.12, eso es lo que me aparece a mí cuando hago la validación.

     

    Lo que te puedo recomendar es que te comuniques con un asesor mediante el ClaroBot para que puedan ayudarte.

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

    Saludos.

  • Avatar de Margarito
    Margarito
    Principiante
    21-06-2021

    Llamadas del mes de junio 2021

     

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Por favor, quiero que me ayuden a ver mis últimas llamadas y mensajes. Cuando entro a Mi Claro solo sale mi registro de llamadas salientes hasta el 23 de diciembre y yo he seguido llamando a otros números y no aparecen, igual con los mensajes, ¿cómo puedo hacer?

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Por favor, quiero que me ayuden a ver mis últimas llamadas y mensajes. Cuando entro a Mi Claro solo sale mi registro de llamadas salientes hasta el 23 de diciembre y yo he seguido llamando a otros números y no aparecen, igual con los mensajes, ¿cómo puedo hacer?

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Quiero ver mis detalles de llamadas y no aparecen las últimas llamadas ni los mensajes","moderationData":{"__ref":"ModerationData:moderation_data:60240"},"body":"

Hola Johnny15 

\n

 

\n

Debería figurar el detalle de tus llamadas y SMS con un día de desfase; es decir, hasta el 27.12, eso es lo que me aparece a mí cuando hago la validación.

\n

 

\n

Lo que te puedo recomendar es que te comuniques con un asesor mediante el ClaroBot para que puedan ayudarte.

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

Saludos.

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Llamadas del mes de junio 2021

 

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