Discusión del foro

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    08-06-2023

    Hola Percy79 

     

    Verifica que cuentes con la versión 6.0 del app Mi Claro, si tienes una versión anterior actualízalo a través de google play store o app store para iPhone, también puedes eliminar los datos que has registrado en el app Mi Claro desde la opción Ajustes / Aplicaciones, luego deberás volver a ingresar nuevamente con tus credenciales de tu cuenta, si no lo tienes debes registrarte.

     

    También puedes verificar tus saldos desde Mi Claro Web, solo debes de ingresar a www.miclaro.com.pe, colocar tu usuario, contraseña y listo.

     

    Si tienes algún inconveniente o si sigues presentando problemas para ingresar contáctate con un asesor a través de ClaroBot para que puedan ayudarte.

  • Avatar de Jhonaju
    Jhonaju
    Maestro
    09-06-2023

    hola Percy79 si no puedes ingresar atraves de la App Mi Claro, podrias acceder atraves de la pagina principal de Claro aqui
    Alli puedes realizar tus principales consultas y operaciones de todos tus servicios Claro.

     

    Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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eSIM?","conversation":{"__ref":"Conversation:conversation:84686"},"id":"message:84686","revisionNum":3,"uid":84686,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__typename":"User","uid":77914,"login":"DenWilliams","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":188},"postTime":"2024-11-10T17:37:41.104-05:00","lastPublishTime":"2024-11-11T10:54:25.933-05:00","readOnly":false},"Conversation:conversation:71078":{"__typename":"Conversation","id":"conversation:71078","topic":{"__typename":"ForumTopicMessage","uid":71078},"lastPostingActivityTime":"2024-12-11T01:42:11.353-05:00","solved":true},"ForumTopicMessage:message:71078":{"__typename":"ForumTopicMessage","subject":"Problema en el acceso a https://mi.claro.com.pe/","conversation":{"__ref":"Conversation:conversation:71078"},"id":"message:71078","revisionNum":3,"uid":71078,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__typename":"User","uid":139883,"login":"kaisor","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":6161},"postTime":"2021-10-10T20:19:47.024-05:00","lastPublishTime":"2022-06-28T10:20:21.546-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:79980":{"__typename":"ModerationData","id":"moderation_data:79980","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:79980":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:79980","revisionNum":3,"uid":79980,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:79978"},"conversation":{"__ref":"Conversation:conversation:79978"},"subject":"Re: No puedo ingresar a Mi Claro","moderationData":{"__ref":"ModerationData:moderation_data:79980"},"body":"

Hola Percy79 

\n

 

\n

Verifica que cuentes con la versión 6.0 del app Mi Claro, si tienes una versión anterior actualízalo a través de google play store o app store para iPhone, también puedes eliminar los datos que has registrado en el app Mi Claro desde la opción Ajustes / Aplicaciones, luego deberás volver a ingresar nuevamente con tus credenciales de tu cuenta, si no lo tienes debes registrarte.

\n

 

\n

También puedes verificar tus saldos desde Mi Claro Web, solo debes de ingresar a www.miclaro.com.pe, colocar tu usuario, contraseña y listo.

\n

 

\n

Si tienes algún inconveniente o si sigues presentando problemas para ingresar contáctate con un asesor a través de ClaroBot para que puedan ayudarte.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-08T16:59:59.490-05:00","lastPublishTime":"2023-08-10T10:45:57.000-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1528},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:79978/message:79980","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:161911":{"__typename":"User","id":"user:161911","uid":161911,"login":"Jhonaju","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-30T13:08:34.605-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:161911"},"ModerationData:moderation_data:79983":{"__typename":"ModerationData","id":"moderation_data:79983","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79983":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:161911"},"id":"message:79983","revisionNum":1,"uid":79983,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:79978"},"conversation":{"__ref":"Conversation:conversation:79978"},"subject":"Re: No puedo ingresar a Mi Claro","moderationData":{"__ref":"ModerationData:moderation_data:79983"},"body":"

hola Percy79 si no puedes ingresar atraves de la App Mi Claro, podrias acceder atraves de la pagina principal de Claro aqui
Alli puedes realizar tus principales consultas y operaciones de todos tus servicios Claro.

 

Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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