Extravié mi celular y el domingo hice el bloqueo de mi número y también del celular, como a las 5:00 pm, ese mismo día en la noche pude recuperar mi teléfono. Por lo que, al día siguiente (Lunes) fui...
Si ya bloqueaste la línea por pérdida, lo que debes hacer es acercarte a un Centro de Atención al Cliente para poder sacar una reposición de chip. Recuerda que debe ser el titular quién realice la gestión.
Hola buenas que lamentable que tu reposición de chip no se llegara a activar en el plazo de 4 horas que te indicaron, quizás hubo algún problema en las validaciones o no fue registrado correctamente.
Te recomiendo que te contactes con un asesor a través deClaroBotpara que puedan revisar el estado de tu reposición de chip y puedan ayudarte a solucionarlo.
Recuerda que también puedes comunicarte con un asesor marcando al 0800 00 123 desde cualquier fijo o móvil para que puedan ayudarte.
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puedo hacer en este caso?","id":"message:84823","revisionNum":3,"repliesCount":1,"author":{"__ref":"User:user:179236"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Mi-Claro"},"conversation":{"__ref":"Conversation:conversation:84823"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84823"},"body@stripHtml({\"truncateLength\":200})":" Extravié mi celular y el domingo hice el bloqueo de mi número y también del celular, como a las 5:00 pm, ese mismo día en la noche pude recuperar mi teléfono. Por lo que, al día siguiente (Lunes) fui...","body@stringLength":"1129","rawBody":"
Extravié mi celular y el domingo hice el bloqueo de mi número y también del celular, como a las 5:00 pm, ese mismo día en la noche pude recuperar mi teléfono. Por lo que, al día siguiente (Lunes) fui a claro para activar mi chip, lo cual hice un pago y me dijeron que dentro de 4 horas estaría activo, lo cual no fue así, porque no puedo hacer llamadas y tampoco agarra la señal en mi celular, llame a claro y me dijeron que no lo habían registrado correctamente, que el martes me acercara a ventanilla nuevamente. Me dijeron lo mismo del día lunes y me hicieron pagar nuevamente por un chip y esperar 4 horas más, lo cual nunca se activó, llame nuevamente a claro y me dijeron que dentro de 6 horas lo solucionarían y se contactarían conmigo y nada, volví a llamar a claro a las 11:30 pm y dijeron que no había sistema, estamos miércoles y todavía mi chip sigue sin funcionar, ¿qué puedo hacer?
\n
Necesito mi chip porque soy estudiante y necesito ver mis trabajos grupales del WhatsApp.
\n
Ayuda, por favor, necesito usar el número lo antes posible, no puedo acceder a WhatsApp, ni hacer llamadas, ni nada.
Extravié mi celular y el domingo hice el bloqueo de mi número y también del celular, como a las 5:00 pm, ese mismo día en la noche pude recuperar mi teléfono. Por lo que, al día siguiente (Lunes) fui a claro para activar mi chip, lo cual hice un pago y me dijeron que dentro de 4 horas estaría activo, lo cual no fue así, porque no puedo hacer llamadas y tampoco agarra la señal en mi celular, llame a claro y me dijeron que no lo habían registrado correctamente, que el martes me acercara a ventanilla nuevamente. Me dijeron lo mismo del día lunes y me hicieron pagar nuevamente por un chip y esperar 4 horas más, lo cual nunca se activó, llame nuevamente a claro y me dijeron que dentro de 6 horas lo solucionarían y se contactarían conmigo y nada, volví a llamar a claro a las 11:30 pm y dijeron que no había sistema, estamos miércoles y todavía mi chip sigue sin funcionar, ¿qué puedo hacer?
\n
Necesito mi chip porque soy estudiante y necesito ver mis trabajos grupales del WhatsApp.
\n
Ayuda, por favor, necesito usar el número lo antes posible, no puedo acceder a WhatsApp, ni hacer llamadas, ni nada.
"},"Conversation:conversation:84823":{"__typename":"Conversation","id":"conversation:84823","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84823"},"lastPostingActivityTime":"2024-11-22T10:52:02.506-05:00","lastPostTime":"2024-11-20T11:07:17.415-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:84823":{"__typename":"ModerationData","id":"moderation_data:84823","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:84823_3":{"__typename":"Revision","id":"revision:84823_3","lastEditTime":"2024-11-22T10:52:02.506-05:00"},"AcceptedSolutionMessage:message:84832":{"__typename":"AcceptedSolutionMessage","id":"message:84832","conversation":{"__ref":"Conversation:conversation:84823"},"author":{"__ref":"User:user:168840"},"revisionNum":2,"uid":84832,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:84823"},"subject":"Re: ¿Qué puedo hacer en este caso?","moderationData":{"__ref":"ModerationData:moderation_data:84832"},"body":"
Hola buenas que lamentable que tu reposición de chip no se llegara a activar en el plazo de 4 horas que te indicaron, quizás hubo algún problema en las validaciones o no fue registrado correctamente.
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Te recomiendo que te contactes con un asesor a través deClaroBotpara que puedan revisar el estado de tu reposición de chip y puedan ayudarte a solucionarlo.
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Recuerda que también puedes comunicarte con un asesor marcando al 0800 00 123 desde cualquier fijo o móvil para que puedan ayudarte.
Hola buenas que lamentable que tu reposición de chip no se llegara a activar en el plazo de 4 horas que te indicaron, quizás hubo algún problema en las validaciones o no fue registrado correctamente.
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Te recomiendo que te contactes con un asesor a través deClaroBotpara que puedan revisar el estado de tu reposición de chip y puedan ayudarte a solucionarlo.
\n
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Recuerda que también puedes comunicarte con un asesor marcando al 0800 00 123 desde cualquier fijo o móvil para que puedan ayudarte.
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Saludos,
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