Hola buenas lamento el inconveniente que estás presentado este tema está regulado por OSIPTEL. Tienes que llamar a Claro brindando tus datos y solicita que ingresen un RECLAMO, por la materia de CONTRATACIÓN NO SOLICITADA, pero vas a tener que esperar el plazo de atención del reclamo y Claro te responderá de forma formal a tu domicilio o correo sobre tu caso. En caso que se verifique que no solicitaste las líneas, la deudas que hayan generado las líneas se anulan y las líneas son dadas de baja.
Te sugiero comunicarte con un asesor llamado al 123 o por Clarobot para que puedan solucionar tu problema
También puedes presentar una denuncia por incumplimiento ante OSIPTEL. Para ello, puedes enviar un correo a usuarios@osiptel.gob.pe o al correo electrónico de OSIPTEL de tu localidad.
Todos los meses se activan números a mi nombre de diferentes lugares del Perú. Que puedo hacer, ya llame a los centros de claro, me acerque a sus oficinas y no hacen nada. Todos los meses siguen activando chip a mi nombre.
","kudosSumWeight":0,"postTime":"2025-03-30T15:12:56.966-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:@claro","text":"@claro","time":"2025-03-30T15:09:22.552-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:@osiptel","text":"@osiptel","time":"2025-03-30T15:10:37.607-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85784_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Todos los meses se activan números a mi nombre de diferentes lugares del Perú. Que puedo hacer, ya llame a los centros de claro, me acerque a sus oficinas y no hacen nada. Todos los meses siguen activando chip a mi nombre.
"},"Conversation:conversation:85784":{"__typename":"Conversation","id":"conversation:85784","solved":true,"topic":{"__ref":"ForumTopicMessage:message:85784"},"lastPostingActivityTime":"2025-04-06T14:27:42.570-05:00","lastPostTime":"2025-04-06T14:27:42.570-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:85784":{"__typename":"ModerationData","id":"moderation_data:85784","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:85784_1":{"__typename":"Revision","id":"revision:85784_1","lastEditTime":"2025-03-30T15:12:56.966-05:00"},"AcceptedSolutionMessage:message:85785":{"__typename":"AcceptedSolutionMessage","id":"message:85785","conversation":{"__ref":"Conversation:conversation:85784"},"author":{"__ref":"User:user:168840"},"revisionNum":2,"uid":85785,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:85784"},"subject":"Re: Todos los meses se activan números a mi nombre de diferentes lugares del Perú Que puedo hacer","moderationData":{"__ref":"ModerationData:moderation_data:85785"},"body":"Hola buenas lamento el inconveniente que estás presentado este tema está regulado por OSIPTEL. Tienes que llamar a Claro brindando tus datos y solicita que ingresen un RECLAMO, por la materia de CONTRATACIÓN NO SOLICITADA, pero vas a tener que esperar el plazo de atención del reclamo y Claro te responderá de forma formal a tu domicilio o correo sobre tu caso. En caso que se verifique que no solicitaste las líneas, la deudas que hayan generado las líneas se anulan y las líneas son dadas de baja.
\nTe sugiero comunicarte con un asesor llamado al 123 o por Clarobot para que puedan solucionar tu problema
\nTambién puedes presentar una denuncia por incumplimiento ante OSIPTEL. Para ello, puedes enviar un correo a usuarios@osiptel.gob.pe o al correo electrónico de OSIPTEL de tu localidad.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-03-30T16:41:46.609-05:00","lastPublishTime":"2025-03-30T16:44:09.624-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":17},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:85784/message:85785","readOnly":false,"editFrozen":false,"body@stringLength":"888","rawBody":"Hola buenas lamento el inconveniente que estás presentado este tema está regulado por OSIPTEL. Tienes que llamar a Claro brindando tus datos y solicita que ingresen un RECLAMO, por la materia de CONTRATACIÓN NO SOLICITADA, pero vas a tener que esperar el plazo de atención del reclamo y Claro te responderá de forma formal a tu domicilio o correo sobre tu caso. En caso que se verifique que no solicitaste las líneas, la deudas que hayan generado las líneas se anulan y las líneas son dadas de baja.
\nTe sugiero comunicarte con un asesor llamado al 123 o por Clarobot para que puedan solucionar tu problema
\nTambién puedes presentar una denuncia por incumplimiento ante OSIPTEL. Para ello, puedes enviar un correo a usuarios@osiptel.gob.pe o al correo electrónico de OSIPTEL de tu localidad.
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