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Nandoboom
Aficionado
11-12-2022
Resuelto

Renovación con plan menor

Hola, quiero renovar equipo por la web, pero en esta solo me da opción de subir el plan y no de bajarlo, estoy en PLAN 65 y quiere mandarme a PLAN 69.90 y lo que quiero es bajarme a PLAN 55.90. Gracias por las respuestas.

 

 

cambio de plan
migración

2 Respuestas

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    12-12-2022

    Hola Nandoboom 

     

    Lamentablemente el plan Max Ilimitado 65.00 ya no se encuentra disponible en la oferta comercial, si vas a renovar es necesario que migres a un plan actual, sea el Max Ilimitado 69.90 o al Max 55.90; depende del equipo de deseas renovar. 

     

    En caso de tener algún inconveniente te recomiendo contáctarte con un asesor a través de ClaroBot.

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:

    Saludos.

    • Avatar de Nandoboom
      Nandoboom
      Aficionado
      13-12-2022

      Sí, exacto... el plan 65 ya no existe, pero en la web te bota como unica opción un plan MAYOR y no un plan MENOR, finalmente por medio de una llamada pude obtener ese plan menor. Igual no es dable que la web no de esa opción.

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Hola, quiero renovar equipo por la web, pero en esta solo me da opción de subir el plan y no de bajarlo, estoy en PLAN 65 y quiere mandarme a PLAN 69.90 y lo que quiero es bajarme a PLAN 55.90. Gracias por las respuestas.

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Hola, quiero renovar equipo por la web, pero en esta solo me da opción de subir el plan y no de bajarlo, estoy en PLAN 65 y quiere mandarme a PLAN 69.90 y lo que quiero es bajarme a PLAN 55.90. Gracias por las respuestas.

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Renovación con plan menor","moderationData":{"__ref":"ModerationData:moderation_data:78214"},"body":"

Hola Nandoboom 

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Lamentablemente el plan Max Ilimitado 65.00 ya no se encuentra disponible en la oferta comercial, si vas a renovar es necesario que migres a un plan actual, sea el Max Ilimitado 69.90 o al Max 55.90; depende del equipo de deseas renovar. 

\n

 

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En caso de tener algún inconveniente te recomiendo contáctarte con un asesor a través de ClaroBot.

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:

Saludos.

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Sí, exacto... el plan 65 ya no existe, pero en la web te bota como unica opción un plan MAYOR y no un plan MENOR, finalmente por medio de una llamada pude obtener ese plan menor. Igual no es dable que la web no de esa opción.

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