Discusión del foro

Ari2023

Principiante

20-11-2023

Resuelto

Puedo devolver un celular comprado hace 3 días

Compre un celular Honor hace 3 días tengo la caja accesorios y garantía pero la razón de devolverlo es que sus funciones no son las que esperaba no tiene ningún problema ni rayadura ¿es posible devolverlo?.

devolución de equipos

Ren93
13-09-2018
¡Hey Rafax!

Te explico un poco como es el proceso del bono de porta de chip suelto (.sin equipo)

El primer bono te lo entregan sin necesidad de generar alguna recarga, este bono tiene una vigencia de 15 días desde que te lo entrega. Aquí está el detalle del bono: https://www.claro.com.pe/personas/movil/beneficios-adicionales/chip-chevere/ (650MB, 5 días de llamadas ilimitadas, facebook, messenger y twiter y 30 días whatsapp)

La fecha de activación de tu línea fue el 14/08 (no fue necesario realizar recarga) la segunda entrega de tu bono sería el 14/09, siempre y cuando generes la recarga mínima de 5 soles desde esa fecha. Eso se considera el segundo periodo por lo cual menciona 60 días.

Primer bono (30 días), segundo bono (60 días), etc.

Espero haberte ayudado :manvery-happy:

* - Renriz - *

2 Respuestas

red_devil2012
Principiante
22-11-2023
Hola

Cuando el equipo sale de tienda, ya no puedes devolverlo.
Jhonaju
Maestro
23-11-2023
Hola Ari2023

Si ya has firmado el contrato donde se encuentran las especificaciones del equipo, no te van aceptar la devolución.

Ahora, si al momento de la venta te han mentido con las especificaciones, lo que puedes hacer es presentar tu reclamo y esperar la respuesta. Puedes presentar tu reclamo aquí: https://www.claro.com.pe/atencion-de-reclamos/

Finalmente, si el equipo está presentando fallas y al final te lo vas a quedar, tienes que llevarlo a un centro de atención, esto para que lo revise el área técnica, ya que posiblemente tenga problemas por fallas de fábrica. Puedes agendar una cita aquí: https://www.claro.com.pe/personas/agenda-tu-cita/

Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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Puedo devolver un celular comprado hace 3 días","moderationData":{"__ref":"ModerationData:moderation_data:81709"},"body":"

Hola

Cuando el equipo sale de tienda, ya no puedes devolverlo.

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Hola Ari2023

Si ya has firmado el contrato donde se encuentran las especificaciones del equipo, no te van aceptar la devolución.

Ahora, si al momento de la venta te han mentido con las especificaciones, lo que puedes hacer es presentar tu reclamo y esperar la respuesta. Puedes presentar tu reclamo aquí: https://www.claro.com.pe/atencion-de-reclamos/

Finalmente, si el equipo está presentando fallas y al final te lo vas a quedar, tienes que llevarlo a un centro de atención, esto para que lo revise el área técnica, ya que posiblemente tenga problemas por fallas de fábrica. Puedes agendar una cita aquí: https://www.claro.com.pe/personas/agenda-tu-cita/

Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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