Buenas Tardes, tengo la consulta sobre una migración de número que estoy próximo a realizar (actualmente movistar) sin embargo estuve consultando a claro sobre si habría algun problema al hacer migración con contrato vigente en movistar.. y me respondieron que no y bueno, acepte entonces sin embargo ahora que estuve consultando con una Amiga que trabaja en claro sobre ello y le mencione que en movistar yo tenia la notificación del contrato que decía " Permanencia por equipo hasta 2020" ... y consulté aquello a mi Amiga y me dijo que si me cambiaba a claro sin terminar aquel contrato por equipo .. movistar podría bloquearme el equipo (por cambiarme sin pagar penalidad) lo contrario que me dijo la señorita que me llamo para cambiarme a claro diciendo que no pagaría penalidad ni nada por el estilo .. ahora mi pregunta es.. si ya acepte la migración que todavía se efectuará el día Lunes 21/04/19 ***¿como hago para revocar dicha decisión de portabilidad?***. Pues porqué me cambiaría a otro operador y ser postpago con un equipo bloqueado..
Indicarte que cuando realizas la portabilidad de tu número telefónico pero mantienes deuda con el operador cedente, el operador Cedente puede solicitar el bloqueo de la linea. El corte aplica para llamadas salientes y entrantes, el cual será previamente informado, una vez cancelado el monto pendiente y realizada la reactivación del servicio en nuestros aplicativos, deberá retirar y colocar nuevamente el SIM en el equipo móvil para que cuente con servicio, considerar que si no se realiza esta acción no tendrá su servicio operativo.
No puedes arrepentirte de la portabilidad, tendrás que permanecer mínimo 1 mes con el nuevo operador para poder retornar; esto siempre y cuando no tengas contrato de equipo también.
De tal caso la señorita de Claro dió información errónea por la pregunta que yo le hice que fue "si habría algún problema por cambiarme de operador aun sin haber terminado el contrato" por lo cual su respuesta fue que no habría ningún problema y yo también le dije que mi contrato era con equipo a lo cual persevera con esa respuesta. Porque no me combiene tener una línea (claro) con un equipo bloqueado y no pueda utilizar hasta pagar la penalidad de movistar... ¿O solo lo hizo para persistir con la migración ...? Discúlpeme usted.
TexTex La portabilidad si se puede realizar, pero como le han indicado: si usted mantiene contrato por equipo con otro operador entonces le cobrarán una penalidad (en este caso Movistar le cobraría la penalidad).
Si aun no se ha ejecutado la portabilidad puede solicitar la anulación con Claro.
Puede comunicarse al 0800-00-123 opción 2 para solicitarlo.
También puede contactarse con un asesor de servicios vía chat ingrensando al siguiente enlace: bit.ly/2yZu5X1
Nos comenta cualquier duda. :robotwink:
TexTex ha escrito: De tal caso la señorita de Claro dió información errónea por la pregunta que yo le hice que fue "si habría algún problema por cambiarme de operador aun sin haber terminado el contrato" por lo cual su respuesta fue que no habría ningún problema y yo también le dije que mi contrato era con equipo a lo cual persevera con esa respuesta. Porque no me combiene tener una línea (claro) con un equipo bloqueado y no pueda utilizar hasta pagar la penalidad de movistar... ¿O solo lo hizo para persistir con la migración ...? Discúlpeme usted.
¿Qué pasa si tengo pagos pendientes con la empresa operadora que quiero dejar (Concesionario Cedente)?
Si se tiene montos pendientes de pago, el abonado estará obligado a pagarlos aun cuando se haya cambiado de empresa operadora.
La portabilidad numérica no libera al abonado de las obligaciones derivadas de la terminación del contrato con la empresa operadora que deja de prestarle el servicio (Concesionario Cedente).
Si el abonado no cumple con pagar los montos adeudados al Concesionario Cedente, éste estará facultado a solicitar la suspensión temporal del servicio a su actual operador (Concesionario Receptor). La suspensión del servicio no podrá mantenerse por un periodo superior a los treinta (30) días calendario, transcurrido.
Asi como comenta lineas infra hay que tener esas consideraciones y lo bueno es asesorarte bien antes de realizar una portabilidad ya que muvchos te engañan o no te explican completo la infromacion
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Buenas Tardes, tengo la consulta sobre una migración de número que estoy próximo a realizar (actualmente movistar) sin embargo estuve consultando a claro sobre si habría algun problema al hacer migración con contrato vigente en movistar.. y me respondieron que no y bueno, acepte entonces sin embargo ahora que estuve consultando con una Amiga que trabaja en claro sobre ello y le mencione que en movistar yo tenia la notificación del contrato que decía \" Permanencia por equipo hasta 2020\" ... y consulté aquello a mi Amiga y me dijo que si me cambiaba a claro sin terminar aquel contrato por equipo .. movistar podría bloquearme el equipo (por cambiarme sin pagar penalidad) lo contrario que me dijo la señorita que me llamo para cambiarme a claro diciendo que no pagaría penalidad ni nada por el estilo .. ahora mi pregunta es.. si ya acepte la migración que todavía se efectuará el día Lunes 21/04/19 ***¿como hago para revocar dicha decisión de portabilidad?***. Pues porqué me cambiaría a otro operador y ser postpago con un equipo bloqueado..
Gracias de Antemano
Att. Tex
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Buenas Tardes, tengo la consulta sobre una migración de número que estoy próximo a realizar (actualmente movistar) sin embargo estuve consultando a claro sobre si habría algun problema al hacer migración con contrato vigente en movistar.. y me respondieron que no y bueno, acepte entonces sin embargo ahora que estuve consultando con una Amiga que trabaja en claro sobre ello y le mencione que en movistar yo tenia la notificación del contrato que decía \" Permanencia por equipo hasta 2020\" ... y consulté aquello a mi Amiga y me dijo que si me cambiaba a claro sin terminar aquel contrato por equipo .. movistar podría bloquearme el equipo (por cambiarme sin pagar penalidad) lo contrario que me dijo la señorita que me llamo para cambiarme a claro diciendo que no pagaría penalidad ni nada por el estilo .. ahora mi pregunta es.. si ya acepte la migración que todavía se efectuará el día Lunes 21/04/19 ***¿como hago para revocar dicha decisión de portabilidad?***. Pues porqué me cambiaría a otro operador y ser postpago con un equipo bloqueado..
Gracias de Antemano
Att. Tex
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Portabilidad Móvil","moderationData":{"__ref":"ModerationData:moderation_data:19393"},"body":"
Indicarte que cuando realizas la portabilidad de tu número telefónico pero mantienes deuda con el operador cedente, el operador Cedente puede solicitar el bloqueo de la linea. El corte aplica para llamadas salientes y entrantes, el cual será previamente informado, una vez cancelado el monto pendiente y realizada la reactivación del servicio en nuestros aplicativos, deberá retirar y colocar nuevamente el SIM en el equipo móvil para que cuente con servicio, considerar que si no se realiza esta acción no tendrá su servicio operativo.
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No puedes arrepentirte de la portabilidad, tendrás que permanecer mínimo 1 mes con el nuevo operador para poder retornar; esto siempre y cuando no tengas contrato de equipo también.
\n
\n
Saludos
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2019-04-20T09:50:04.839-05:00","lastPublishTime":"2020-03-13T17:31:47.647-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":9481},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:19387/message:19393","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:19398"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:19398":{"__typename":"ModerationData","id":"moderation_data:19398","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ForumReplyMessage:message:19398":{"__typename":"ForumReplyMessage","uid":19398,"id":"message:19398","revisionNum":3,"author":{"__ref":"User:user:65531"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:19393"},"conversation":{"__ref":"Conversation:conversation:19387"},"subject":"Re: Portabilidad Móvil","moderationData":{"__ref":"ModerationData:moderation_data:19398"},"body":"De tal caso la señorita de Claro dió información errónea por la pregunta que yo le hice que fue \"si habría algún problema por cambiarme de operador aun sin haber terminado el contrato\" por lo cual su respuesta fue que no habría ningún problema y yo también le dije que mi contrato era con equipo a lo cual persevera con esa respuesta. Porque no me combiene tener una línea (claro) con un equipo bloqueado y no pueda utilizar hasta pagar la penalidad de movistar... ¿O solo lo hizo para persistir con la migración ...? Discúlpeme usted.
Buenas tardes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-04-20T18:54:09.669-05:00","lastPublishTime":"2019-04-20T18:57:16.613-05:00","metrics":{"__typename":"MessageMetrics","views":9484},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:19387/message:19398","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:19425"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19425":{"__typename":"ModerationData","id":"moderation_data:19425","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19425":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:19425","revisionNum":1,"uid":19425,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:19398"},"conversation":{"__ref":"Conversation:conversation:19387"},"subject":"Re: Portabilidad Móvil","moderationData":{"__ref":"ModerationData:moderation_data:19425"},"body":"
TexTex La portabilidad si se puede realizar, pero como le han indicado: si usted mantiene contrato por equipo con otro operador entonces le cobrarán una penalidad (en este caso Movistar le cobraría la penalidad).
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Si aun no se ha ejecutado la portabilidad puede solicitar la anulación con Claro.
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Puede comunicarse al 0800-00-123 opción 2 para solicitarlo.
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\n
También puede contactarse con un asesor de servicios vía chat ingrensando al siguiente enlace: bit.ly/2yZu5X1
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\n
Nos comenta cualquier duda. :robotwink:
\n
\n
TexTex ha escrito: De tal caso la señorita de Claro dió información errónea por la pregunta que yo le hice que fue \"si habría algún problema por cambiarme de operador aun sin haber terminado el contrato\" por lo cual su respuesta fue que no habría ningún problema y yo también le dije que mi contrato era con equipo a lo cual persevera con esa respuesta. Porque no me combiene tener una línea (claro) con un equipo bloqueado y no pueda utilizar hasta pagar la penalidad de movistar... ¿O solo lo hizo para persistir con la migración ...? Discúlpeme usted.
¿Qué pasa si tengo pagos pendientes con la empresa operadora que quiero dejar (Concesionario Cedente)?
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Si se tiene montos pendientes de pago, el abonado estará obligado a pagarlos aun cuando se haya cambiado de empresa operadora.
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La portabilidad numérica no libera al abonado de las obligaciones derivadas de la terminación del contrato con la empresa operadora que deja de prestarle el servicio (Concesionario Cedente).
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Si el abonado no cumple con pagar los montos adeudados al Concesionario Cedente, éste estará facultado a solicitar la suspensión temporal del servicio a su actual operador (Concesionario Receptor). La suspensión del servicio no podrá mantenerse por un periodo superior a los treinta (30) días calendario, transcurrido.
Asi como comenta lineas infra hay que tener esas consideraciones y lo bueno es asesorarte bien antes de realizar una portabilidad ya que muvchos te engañan o no te explican completo la infromacion
\n
\n
Saludos
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