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Avatar de Arnold18
Arnold18
Principiante
08-03-2020
Resuelto

No puedo ingresar a la app Mi Claro porque mi usuario está bloqueado

No puedo ingresar a la app Mi Claro, me figura un mensaje que indica que mi usuario está bloqueado, ¿qué debo hacer?

 

mi claro
usuario bloqueado
  • Avatar de ivan1985
    ivan1985
    08-03-2020

    Hola, ¿qué tal?

     

    Probablemente tu usuario se bloqueó por haber realizado muchos intentos sin éxito.

     

    Lo que te recomiendo es escribir a un asesor a través de ClaroBot para que puedan ayudarte a desbloquear tu cuenta. 

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

  • Avatar de ivan1985
    ivan1985
    Leyenda
    08-03-2020

    Hola, ¿qué tal?

     

    Probablemente tu usuario se bloqueó por haber realizado muchos intentos sin éxito.

     

    Lo que te recomiendo es escribir a un asesor a través de ClaroBot para que puedan ayudarte a desbloquear tu cuenta. 

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

  • Avatar de thevengefu1one
    thevengefu1one
    Maestro
    08-03-2020

    El único que puede arreglar eso es un asesor ya que ellos pueden modificar nuestros datos para ayudar y/o solucionar algún problema, pero por si acaso no vinculaste algún correo a tu usuario de claro? Si fuese así podrías solucionarlo ya que lo más seguro te enviaron notificación ahí de cómo recuperarlo pero solo si vinculaste un correo.

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No puedo ingresar a la app Mi Claro, me figura un mensaje que indica que mi usuario está bloqueado, ¿qué debo hacer?

\n

 

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No puedo ingresar a la app Mi Claro, me figura un mensaje que indica que mi usuario está bloqueado, ¿qué debo hacer?

\n

 

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No puedo ingresar a la app Mi Claro porque mi usuario está bloqueado","moderationData":{"__ref":"ModerationData:moderation_data:51215"},"body":"

Hola, ¿qué tal?

\n

 

\n

Probablemente tu usuario se bloqueó por haber realizado muchos intentos sin éxito.

\n

 

\n

Lo que te recomiendo es escribir a un asesor a través de ClaroBot para que puedan ayudarte a desbloquear tu cuenta. 

\n

 

\n

Un Saludo!!!

Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

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El único que puede arreglar eso es un asesor ya que ellos pueden modificar nuestros datos para ayudar y/o solucionar algún problema, pero por si acaso no vinculaste algún correo a tu usuario de claro? Si fuese así podrías solucionarlo ya que lo más seguro te enviaron notificación ahí de cómo recuperarlo pero solo si vinculaste un correo.

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