Hace una semana recargué 10 soles y supuestamente me dan Facebook Full por 7 días y Facebook fotos por 23 días según el mensaje que me llegó al recargar, el tema es que ya terminé los 7 días de Facebook Full y en la app Mi Claro me dicen que tengo Facebook Fotos, pero lamentablemente no puedo ver imágenes solo puedo usarlo sin ver imágenes. Ya he llamado al 123 pero nadie lo soluciona, solo me dicen que reinicie la app, que borre caché, que lo instale y lo desinstale, ya hice todo eso pero sigue igual, ¿alguna solución? ¿O es que no se puede hacer nada?
Hola amigo, tal vez puedas intentar reiniciando el dispositivo, si permanece igual entra a Facebook y en vez de opción datos ponle ver fotos a ver si te funciona.
Tienes que tener cuenta que para los prepago, si has hecho tu recarga como mencionas, tendrá el Facebook Full por esos 7 días, pero después podrás tener el básico, y en el básico no te permite ver fotos, para eso tendrás que comprar un paquete de datos, seguro es por eso que no puedes acceder.
Facebook tiene 2 opciones de inicio sección. En tu caso en la parte superior de la pantalla te aparece Facebook usando datos o Facebook gratuito, quiero decir. Simplemente no puedes ver las fotos porque estás en modo uso de datos. Presiona el botón que dice entrar al modo gratuito. Aparece en la parte de arriba en tu pantalla al momento que estás en al app. Si no te funciona avisa que conozco muchas otras formas para arreglar tu problema.
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Hace una semana recargué 10 soles y supuestamente me dan Facebook Full por 7 días y Facebook fotos por 23 días según el mensaje que me llegó al recargar, el tema es que ya terminé los 7 días de Facebook Full y en la app Mi Claro me dicen que tengo Facebook Fotos, pero lamentablemente no puedo ver imágenes solo puedo usarlo sin ver imágenes. Ya he llamado al 123 pero nadie lo soluciona, solo me dicen que reinicie la app, que borre caché, que lo instale y lo desinstale, ya hice todo eso pero sigue igual, ¿alguna solución? ¿O es que no se puede hacer nada?
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Hace una semana recargué 10 soles y supuestamente me dan Facebook Full por 7 días y Facebook fotos por 23 días según el mensaje que me llegó al recargar, el tema es que ya terminé los 7 días de Facebook Full y en la app Mi Claro me dicen que tengo Facebook Fotos, pero lamentablemente no puedo ver imágenes solo puedo usarlo sin ver imágenes. Ya he llamado al 123 pero nadie lo soluciona, solo me dicen que reinicie la app, que borre caché, que lo instale y lo desinstale, ya hice todo eso pero sigue igual, ¿alguna solución? ¿O es que no se puede hacer nada?
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Facebook fotos no funciona, ¿por qué?","moderationData":{"__ref":"ModerationData:moderation_data:70465"},"body":"
Hola amigo, tal vez puedas intentar reiniciando el dispositivo, si permanece igual entra a Facebook y en vez de opción datos ponle ver fotos a ver si te funciona.
\n
\n
Tienes que tener cuenta que para los prepago, si has hecho tu recarga como mencionas, tendrá el Facebook Full por esos 7 días, pero después podrás tener el básico, y en el básico no te permite ver fotos, para eso tendrás que comprar un paquete de datos, seguro es por eso que no puedes acceder.
De todas maneras sería bueno que te comuniques con un asesor a través del ClaroBot.
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Facebook tiene 2 opciones de inicio sección. En tu caso en la parte superior de la pantalla te aparece Facebook usando datos o Facebook gratuito, quiero decir. Simplemente no puedes ver las fotos porque estás en modo uso de datos. Presiona el botón que dice entrar al modo gratuito. Aparece en la parte de arriba en tu pantalla al momento que estás en al app. Si no te funciona avisa que conozco muchas otras formas para arreglar tu problema.
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Cuando presionó modo gratuito me deja entrar en modo gratuito pero las imágenes no me aparecen, solamente el texto.
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