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Avatar de jlSusana
jlSusana
Principiante
05-11-2019
Resuelto

Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?

Avatar de Stormspirt
Stormspirt
Leyenda
05-11-2019

¡Hola, jlSusana!

 

Recuerda que las llamadas desde el extranjero al Centro de Atención al Cliente las puedes realizar:

 

- Desde tu celular Claro llamando al (+51) 997-990- 123 (Clientes No Corporativos)

- Desde tu celular Claro llamando al (+51) 997-990-135 (Clientes Corporativos)

 

Llamando a uno de esos números podrán verificar tu servicio para que lo utilices sin ningún problema

 

Ten en cuenta que los SMS recibidos en roaming son gratis.

 

No olvides de marcar mi respuesta como solución aceptada si te sirvió ¡Saludos! :robothappy:

Avatar de Arteariana
Arteariana
Principiante
23-11-2019

Y si tienes un plan menor y compras un roaming por solo 4 días...pq demora tanto el recibo de ese roaming, hace mas de un.mes solicité y el recibo nada que llega?

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Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30440"},"parent":{"__ref":"AcceptedSolutionMessage:message:29185"},"body":"

Y si tienes un plan menor y compras un roaming por solo 4 días...pq demora tanto el recibo de ese roaming, hace mas de un.mes solicité y el recibo nada que llega?

","body@stringLength":"169","rawBody":"

Y si tienes un plan menor y compras un roaming por solo 4 días...pq demora tanto el recibo de ese roaming, hace mas de un.mes solicité y el recibo nada que llega?

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¡Hola, jlSusana!

\n

 

\n

Recuerda que las llamadas desde el extranjero al Centro de Atención al Cliente las puedes realizar:

\n

 

\n

- Desde tu celular Claro llamando al (+51) 997-990- 123 (Clientes No Corporativos)

\n

- Desde tu celular Claro llamando al (+51) 997-990-135 (Clientes Corporativos)

\n

 

\n

Llamando a uno de esos números podrán verificar tu servicio para que lo utilices sin ningún problema

\n

 

\n

Ten en cuenta que los SMS recibidos en roaming son gratis.

\n

 

\n

No olvides de marcar mi respuesta como solución aceptada si te sirvió ¡Saludos! :robothappy:

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2019-11-05T13:17:33.723-05:00","lastPublishTime":"2020-12-30T17:48:59.871-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10123},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:29183/message:29185","readOnly":false,"editFrozen":false,"body@stringLength":"1123","rawBody":"

¡Hola, !

\n

 

\n

Recuerda que las llamadas desde el extranjero al Centro de Atención al Cliente las puedes realizar:

\n

 

\n

- Desde tu celular Claro llamando al (+51) 997-990- 123 (Clientes No Corporativos)

\n

- Desde tu celular Claro llamando al (+51) 997-990-135 (Clientes Corporativos)

\n

 

\n

Llamando a uno de esos números podrán verificar tu servicio para que lo utilices sin ningún problema

\n

 

\n

Ten en cuenta que los SMS recibidos en roaming son gratis.

\n

 

\n

No olvides de marcar mi respuesta como solución aceptada si te sirvió ¡Saludos! :robothappy:

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