Discusión del foro

Profesional

10-22-2024

Resuelto

Cambio a eSIM

Buenas tardes hace unos días fui a cambiar mi chip físico al eSIM pero en la tienda me dicen que mi celular no es compatible pero le mostré que si lo es con los pasos que se hace en configuración aun así no me quisieron atender, ¿quiero saber si es cierto que no puedo cambiar mi chip? Si no para hacer la denuncia correspondiente al local que me atendió. Mi dispositivo es ¨Samsung A55 5G¨.

eSim

1 Respuesta

Zake01
Leyenda
10-22-2024
Copiar enlace
Hola buenas, tu equipo se encuentra en la lista de dispositivos compatibles a eSIM

Te dejo el link de información

https://www.claro.com.pe/personas/movil/esim/

Equipos Samsung compatible con eSIM:

Galaxy Note 20

Galaxy Note 20 Ultra

Galaxy S20

Galaxy S20+

Galaxy S20 Ultra

Galaxy S21

Galaxy S21+

Galaxy S21 Ultra

Galaxy S22

Galaxy S22+

Galaxy S22 Ultra

Galaxy S23

Galaxy S23+

Galaxy S23 Ultra

Galaxy S23 FE

Samsung S24

Samsung S24+

Samsung S24 Ultra

Samsung Flip 3 [F711B]

Samsung Flip 4 [F721B]

Galaxy Z Flip 5

Samsung Fold 3 [F926B]

Samsung Fold 4 [F936B]

Galaxy Z Fold 5

Samsung A55 5G

Samsung S24FE

Te recomiendo que te comuniques con un asesor para que te pueda ayudar a la activación del eSIM lo puedes hacer llamando al 123 o por ClaroBot.

Saludos,

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Cambio a eSIM","moderationData":{"__ref":"ModerationData:moderation_data:84489"},"body":"

Hola buenas, tu equipo se encuentra en la lista de dispositivos compatibles a eSIM

Te dejo el link de información

https://www.claro.com.pe/personas/movil/esim/

Equipos Samsung compatible con eSIM:

Galaxy Note 20
Galaxy Note 20 Ultra
Galaxy S20
Galaxy S20+
Galaxy S20 Ultra
Galaxy S21
Galaxy S21+
Galaxy S21 Ultra
Galaxy S22
Galaxy S22+
Galaxy S22 Ultra
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S23 FE
Samsung S24
Samsung S24+
Samsung S24 Ultra
Samsung Flip 3 [F711B]
Samsung Flip 4 [F721B]
Galaxy Z Flip 5
Samsung Fold 3 [F926B]
Samsung Fold 4 [F936B]
Galaxy Z Fold 5
Samsung A55 5G
Samsung S24FE

Te recomiendo que te comuniques con un asesor para que te pueda ayudar a la activación del eSIM lo puedes hacer llamando al 123 o por ClaroBot.

Saludos,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-22T14:59:37.155-05:00","lastPublishTime":"2024-10-23T16:16:26.061-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":266},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:84488/message:84489","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"3414","rawBody":"

Hola buenas, tu equipo se encuentra en la lista de dispositivos compatibles a eSIM

Te dejo el link de información

https://www.claro.com.pe/personas/movil/esim/

Equipos Samsung compatible con eSIM:

Galaxy Note 20
Galaxy Note 20 Ultra
Galaxy S20
Galaxy S20+
Galaxy S20 Ultra
Galaxy S21
Galaxy S21+
Galaxy S21 Ultra
Galaxy S22
Galaxy S22+
Galaxy S22 Ultra
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S23 FE
Samsung S24
Samsung S24+
Samsung S24 Ultra
Samsung Flip 3 [F711B]
Samsung Flip 4 [F721B]
Galaxy Z Flip 5
Samsung Fold 3 [F926B]
Samsung Fold 4 [F936B]
Galaxy Z Fold 5
Samsung A55 5G
Samsung S24FE

Te recomiendo que te comuniques con un asesor para que te pueda ayudar a la activación del eSIM lo puedes hacer llamando al 123 o por ClaroBot.

Saludos,

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