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Avatar de Angel159455
Angel159455
Principiante
20-05-2024
Resuelto

Cómo solucionar la conexión

Cuando quiero compartir mi plan de mi línea celular a mi Apple Watch serie 7 sigo los pasos :

- Entro a mi app Watch de mi iPhone 

- Voy a red celular, sigo los pasos y cuanto me sale CLARO SMARTWATCH me pide usuario y contraseña, coloco el usuario y contraseña pero me sale que es incorrecto. 

Cambie mi contraseña y volví a intentar y me sigue saliendo usuario y contraseña incorrecta.

Me acerque a un módulo de Claro en Mall Plaza Santa Anita y me dijeron que no sabían cómo solucionarlo :(

internet
  • Avatar de Zake01
    Zake01
    08-06-2024

    Hola buenas, te recomiendo para tener una mejor experiencia debes usar una conexión cableada Ethernet, pero antes te sugiero reiniciar tus servicios. En caso el inconveniente continue debes reportarlo con un asesor de Claro a través de ClaroBot, para que pueda revisar que es lo que te esta sucediendo y puedan ayudarte a solucionarlo.

1 Respuesta

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  • Avatar de Zake01
    Zake01
    Leyenda
    21-05-2024

    Hola buenas lamento el inconveniente que estas presentando, yo te recomendaría volver a contactarte con un asesor de Claro lo puedes realizar desde ClaroBot, posiblemente sea un inconveniente con tu equipo.

     

    Espero lo soluciones.

     

    Saludos,

     

     

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Cuando quiero compartir mi plan de mi línea celular a mi Apple Watch serie 7 sigo los pasos :

\n

- Entro a mi app Watch de mi iPhone 

\n

- Voy a red celular, sigo los pasos y cuanto me sale CLARO SMARTWATCH me pide usuario y contraseña, coloco el usuario y contraseña pero me sale que es incorrecto. 

\n

Cambie mi contraseña y volví a intentar y me sigue saliendo usuario y contraseña incorrecta.

\n

Me acerque a un módulo de Claro en Mall Plaza Santa Anita y me dijeron que no sabían cómo solucionarlo :(

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Cuando quiero compartir mi plan de mi línea celular a mi Apple Watch serie 7 sigo los pasos :

\n

- Entro a mi app Watch de mi iPhone 

\n

- Voy a red celular, sigo los pasos y cuanto me sale CLARO SMARTWATCH me pide usuario y contraseña, coloco el usuario y contraseña pero me sale que es incorrecto. 

\n

Cambie mi contraseña y volví a intentar y me sigue saliendo usuario y contraseña incorrecta.

\n

Me acerque a un módulo de Claro en Mall Plaza Santa Anita y me dijeron que no sabían cómo solucionarlo :(

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Cómo solucionar la conexión","moderationData":{"__ref":"ModerationData:moderation_data:82964"},"body":"

Hola buenas lamento el inconveniente que estas presentando, yo te recomendaría volver a contactarte con un asesor de Claro lo puedes realizar desde ClaroBot, posiblemente sea un inconveniente con tu equipo.

\n

 

\n

Espero lo soluciones.

\n

 

\n

Saludos,

\n

 

\n

 

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