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Avatar de Yuzke
Yuzke
Principiante
01-31-2024
Resuelto

Activación de eSIM en mi iPhone 15 pro Max

Buen día, no puedo activar mi eSIM en mi iPhone 15 pro Max, Claro indica que mi cel no es compatible con la eSIM, lo cual me parece descabellado. ¿Alguien sabrá o podrá tener alguna idea de cuál sería la solución? 

eSim

4 Respuestas

  • Avatar de Normart
    Normart
    Leyenda
    01-31-2024
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    Hola Yuzke.

    Actualmente se está realizando la activación de los eSIM de normal para los equipos que fueron comprados en la tienda de Claro, si es tu caso acércate a un Centro de Atención de Claro con tu DNI y la boleta de la compra para que lo puedan activar.

     

    Si adquiriste tu equipo por otro medio debes revisar si tiene restricciones por la región tal como se indica en las web de Claro:

    Sí, puedes activar la eSIM en tu iPhone 15 en nuestros CAC siempre y cuando el equipo sea compatible y no tenga restricciones activas en la región.

     

    Si tienes alguna restricción debes primero solucionarlo con Apple. Te dejo el link para que leas más al respecto:

    https://hablandoclaro.pe/innovacion/novedades-claro/esim-todo-lo-que-debes-saber-sobre-la-version-virtual-de-los-chips

     

    Aquí otro link para mayor información: https://www.claro.com.pe/personas/movil/esim/

     

    Saludos 👍 

  • Avatar de Isaac5
    Isaac5
    Profesional
    02-05-2024
    Copiar enlace

    Cómo activar iPhone 15 pro eSIM?

    En tu nuevo iPhone, ve a Configuración > Red celular, toca Configurar red celular o Agregar eSIM, y luego toca Transferir de iPhone cercano o elige un número telefónico.

  • Avatar de Adanrene
    Adanrene
    Principiante
    03-29-2024
    Copiar enlace

    Hola Tuve el mismo problema que tú, descubrí que mi iPhone que había comprado en iShop tenía un bloqueo de operador. Intente colocarle la esim y me informaron que mi dispositivo no era compartible. Y lo que hice fue ir a iShop y ellos levantaron una solicitud en Apple para que se heredara todas las configuraciones del iPhone anterior a este. Y luego de 4 días esperando la actualización se le quitó el bloqueo de operador y pude luego agregar la esim al dispositivo. Espero que te ayude esto. 

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Buen día, no puedo activar mi eSIM en mi iPhone 15 pro Max, Claro indica que mi cel no es compatible con la eSIM, lo cual me parece descabellado. ¿Alguien sabrá o podrá tener alguna idea de cuál sería la solución? 

","body@stringLength":"248","rawBody":"

Buen día, no puedo activar mi eSIM en mi iPhone 15 pro Max, Claro indica que mi cel no es compatible con la eSIM, lo cual me parece descabellado. ¿Alguien sabrá o podrá tener alguna idea de cuál sería la solución? 

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día, no puedo activar mi eSIM en mi iPhone 15 pro Max, Claro indica que mi cel no es compatible con la eSIM, lo cual me parece descabellado. ¿Alguien sabrá o podrá tener alguna idea de cuál serí...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:82234"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:82238"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mw","node":{"__ref":"ForumReplyMessage:message:82291"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8NA","node":{"__ref":"ForumReplyMessage:message:82598"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:82232":{"__typename":"Conversation","id":"conversation:82232","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82232"},"lastPostingActivityTime":"2024-03-28T22:35:47.437-05:00","lastPostTime":"2024-03-28T22:35:47.437-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:82232":{"__typename":"ModerationData","id":"moderation_data:82232","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82232_2":{"__typename":"Revision","id":"revision:82232_2","lastEditTime":"2024-01-31T12:08:07.101-05:00"},"CachedAsset:theme:customTheme1-1742462829378":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462829378","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Activación de eSIM en mi iPhone 15 pro Max","moderationData":{"__ref":"ModerationData:moderation_data:82234"},"body":"

Hola Yuzke.

\n

Actualmente se está realizando la activación de los eSIM de normal para los equipos que fueron comprados en la tienda de Claro, si es tu caso acércate a un Centro de Atención de Claro con tu DNI y la boleta de la compra para que lo puedan activar.

\n

 

\n

Si adquiriste tu equipo por otro medio debes revisar si tiene restricciones por la región tal como se indica en las web de Claro:

\n

Sí, puedes activar la eSIM en tu iPhone 15 en nuestros CAC siempre y cuando el equipo sea compatible y no tenga restricciones activas en la región.

\n

 

\n

Si tienes alguna restricción debes primero solucionarlo con Apple. Te dejo el link para que leas más al respecto:

\n

https://hablandoclaro.pe/innovacion/novedades-claro/esim-todo-lo-que-debes-saber-sobre-la-version-virtual-de-los-chips

\n

 

\n

Aquí otro link para mayor información: https://www.claro.com.pe/personas/movil/esim/

\n

 

\n

Saludos 👍 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2024-01-31T08:55:18.427-05:00","lastPublishTime":"2024-01-31T14:58:02.500-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":5593},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:82232/message:82234","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1749","rawBody":"

Hola Yuzke.

\n

Actualmente se está realizando la activación de los eSIM de normal para los equipos que fueron comprados en la tienda de Claro, si es tu caso acércate a un Centro de Atención de Claro con tu DNI y la boleta de la compra para que lo puedan activar.

\n

 

\n

Si adquiriste tu equipo por otro medio debes revisar si tiene restricciones por la región tal como se indica en las web de Claro:

\n

Sí, puedes activar la eSIM en tu iPhone 15 en nuestros CAC siempre y cuando el equipo sea compatible y no tenga restricciones activas en la región.

\n

 

\n

Si tienes alguna restricción debes primero solucionarlo con Apple. Te dejo el link para que leas más al respecto:

\n

https://hablandoclaro.pe/innovacion/novedades-claro/esim-todo-lo-que-debes-saber-sobre-la-version-virtual-de-los-chips

\n

 

\n

Aquí otro link para mayor información: https://www.claro.com.pe/personas/movil/esim/

\n

 

\n

Saludos 👍 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82234_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:168840":{"__typename":"User","id":"user:168840","uid":168840,"login":"Zake01","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-21T07:10:29.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:168840"},"ModerationData:moderation_data:82238":{"__typename":"ModerationData","id":"moderation_data:82238","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:82238":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:168840"},"id":"message:82238","revisionNum":1,"uid":82238,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:82232"},"conversation":{"__ref":"Conversation:conversation:82232"},"subject":"Re: Activación de eSIM en mi iPhone 15 pro Max","moderationData":{"__ref":"ModerationData:moderation_data:82238"},"body":"

Buenas encontré esto https://www.claro.com.pe/personas/movil/esim/ ojalá te ayude 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-01-31T09:37:44.823-05:00","lastPublishTime":"2024-01-31T09:37:44.823-05:00","metrics":{"__typename":"MessageMetrics","views":5671},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:82232/message:82238","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"210","rawBody":"

Buenas encontré esto https://www.claro.com.pe/personas/movil/esim/ ojalá te ayude 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82238_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:168890":{"__typename":"User","id":"user:168890","uid":168890,"login":"Isaac5","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-22T22:23:09.730-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:168890"},"ModerationData:moderation_data:82291":{"__typename":"ModerationData","id":"moderation_data:82291","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:82291":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:168890"},"id":"message:82291","revisionNum":1,"uid":82291,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:82232"},"conversation":{"__ref":"Conversation:conversation:82232"},"subject":"Re: Activación de eSIM en mi iPhone 15 pro Max","moderationData":{"__ref":"ModerationData:moderation_data:82291"},"body":"

Cómo activar iPhone 15 pro eSIM?

En tu nuevo iPhone, ve a Configuración > Red celular, toca Configurar red celular o Agregar eSIM, y luego toca Transferir de iPhone cercano o elige un número telefónico.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-05T14:15:39.492-05:00","lastPublishTime":"2024-02-05T14:15:39.492-05:00","metrics":{"__typename":"MessageMetrics","views":5574},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:82232/message:82291","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"218","rawBody":"

Cómo activar iPhone 15 pro eSIM?

En tu nuevo iPhone, ve a Configuración > Red celular, toca Configurar red celular o Agregar eSIM, y luego toca Transferir de iPhone cercano o elige un número telefónico.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82291_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:171067":{"__typename":"User","id":"user:171067","uid":171067,"login":"Adanrene","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-28T22:33:00.162-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:171067"},"ModerationData:moderation_data:82598":{"__typename":"ModerationData","id":"moderation_data:82598","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:82598":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:171067"},"id":"message:82598","revisionNum":1,"uid":82598,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:82232"},"conversation":{"__ref":"Conversation:conversation:82232"},"subject":"Re: Activación de eSIM en mi iPhone 15 pro Max","moderationData":{"__ref":"ModerationData:moderation_data:82598"},"body":"

Hola Tuve el mismo problema que tú, descubrí que mi iPhone que había comprado en iShop tenía un bloqueo de operador. Intente colocarle la esim y me informaron que mi dispositivo no era compartible. Y lo que hice fue ir a iShop y ellos levantaron una solicitud en Apple para que se heredara todas las configuraciones del iPhone anterior a este. Y luego de 4 días esperando la actualización se le quitó el bloqueo de operador y pude luego agregar la esim al dispositivo. Espero que te ayude esto. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-28T22:35:47.437-05:00","lastPublishTime":"2024-03-28T22:35:47.437-05:00","metrics":{"__typename":"MessageMetrics","views":5221},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:82232/message:82598","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"507","rawBody":"

Hola Tuve el mismo problema que tú, descubrí que mi iPhone que había comprado en iShop tenía un bloqueo de operador. Intente colocarle la esim y me informaron que mi dispositivo no era compartible. Y lo que hice fue ir a iShop y ellos levantaron una solicitud en Apple para que se heredara todas las configuraciones del iPhone anterior a este. Y luego de 4 días esperando la actualización se le quitó el bloqueo de operador y pude luego agregar la esim al dispositivo. Espero que te ayude esto. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82598_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:82232"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. 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