Discusión del foro

Aficionado

23-06-2021

Resuelto

¿Por qué razones te pueden quitar el número?

Tengo un caso en el que se demoraron 3 meses en pagar la línea de su plan y le desactivaron la línea, no podía realizar ni recibir llamadas.

Cuando pagó toda la deuda y solicitó la reactivación de la línea le dijeron que ya no es posible recuperar su número. ¿Esto es posible?

baja de número

falta de pago

3 Respuestas

Luz38
Leyenda
23-06-2021
Hola!!

Así es, recuerda que al darse de baja, el número puede ser asignado a otra persona.

Saludos.
- Gean12
  Aficionado
  23-06-2021
  Hay manera de recuperarlo?
Dieguin
Leyenda
23-06-2021
Hola hermano,

Una de las razones principales para dar de baja un número es la que comentas, por eso es importante que pagues tus facturas a tiempo y si no puedes hacer el pago porque es un monto alto, lo refinancies y así vas pagándolo en cuotas. Lamentablemente cuando sucede eso ya no es posible recuperar el número y lo que se recomienda es adquirir un nuevo número.

Ahora con la información que te estamos compartiendo, estarás más atento y no te volverá a suceder.

Dieguin

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Tengo un caso en el que se demoraron 3 meses en pagar la línea de su plan y le desactivaron la línea, no podía realizar ni recibir llamadas.

Cuando pagó toda la deuda y solicitó la reactivación de la línea le dijeron que ya no es posible recuperar su número. ¿Esto es posible?

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Tengo un caso en el que se demoraron 3 meses en pagar la línea de su plan y le desactivaron la línea, no podía realizar ni recibir llamadas.

Cuando pagó toda la deuda y solicitó la reactivación de la línea le dijeron que ya no es posible recuperar su número. ¿Esto es posible?

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¿Por qué razones te pueden quitar el número?","moderationData":{"__ref":"ModerationData:moderation_data:67939"},"body":"

Hola!!

Así es, recuerda que al darse de baja, el número puede ser asignado a otra persona.

Saludos.

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Hay manera de recuperarlo?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"28","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-23T10:58:17.899-05:00","lastPublishTime":"2021-06-23T10:58:17.899-05:00","metrics":{"__typename":"MessageMetrics","views":4330},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:67938/message:67940","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:67942":{"__typename":"ModerationData","id":"moderation_data:67942","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:67942":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:67942","revisionNum":2,"uid":67942,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:67938"},"conversation":{"__ref":"Conversation:conversation:67938"},"subject":"Re: ¿Por qué razones te pueden quitar el número?","moderationData":{"__ref":"ModerationData:moderation_data:67942"},"body":"

Hola hermano,

Una de las razones principales para dar de baja un número es la que comentas, por eso es importante que pagues tus facturas a tiempo y si no puedes hacer el pago porque es un monto alto, lo refinancies y así vas pagándolo en cuotas. Lamentablemente cuando sucede eso ya no es posible recuperar el número y lo que se recomienda es adquirir un nuevo número.

Ahora con la información que te estamos compartiendo, estarás más atento y no te volverá a suceder.

Dieguin

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