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Big1
Principiante
26-01-2022
Resuelto

¿Realizando una recarga se descuenta del plan postpago?

Tengo una duda, acabo de realizar una recarga a mi número Claro, pero no veo que se descuente del plan postpago, ¿qué debo hacer? 

móvil
postpago
recargas

1 Respuesta

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    26-01-2022

    Hola 

     

    Lamentablemente, si realizas un recarga no se descontará de tu recibo, dicho saldo solo lo puedes utilizar para comprar paquetes, etc.

     

    Pero si el monto de la recarga es mayor o igual al importe de tu recibo; puedes comunicarte con un asesor, para ello, puedes consultar con ClaroBot, para que trasfieran la recarga al pago de tu recibo.

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

    Saludos. 

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¿Realizando una recarga se descuenta del plan postpago?","moderationData":{"__ref":"ModerationData:moderation_data:73410"},"body":"

Hola 

\n

 

\n

Lamentablemente, si realizas un recarga no se descontará de tu recibo, dicho saldo solo lo puedes utilizar para comprar paquetes, etc.

\n

 

\n

Pero si el monto de la recarga es mayor o igual al importe de tu recibo; puedes comunicarte con un asesor, para ello, puedes consultar con ClaroBot, para que trasfieran la recarga al pago de tu recibo.

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

Saludos. 

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