Recientemente me han llamado números desconocidos, hasta del extranjero, pero lo que más me preocupo es que me llamaron de mí mismo número, es demasiado extraño. ¿A qué se debe? y ¿qué debo hacer?
Los cupones generados en el aplicativo CLARO CLUB estan sujetos a términos y condiciones que deberás cumplir para que se active el descuento, revisalo y si aún así tienes problemas puedes comunicarte con TELETICKET e indicar que tienes un cupón que quieres utilizar.
También ten en cuenta que puedes reportar cualquier problema en el mismo aplicativo CLARO CLUB ubicado debajo del cupón o en todo caso comunicarte con un asesor a través de ClaroBot.
Te comento que es raro recibir ese tipo de llamadas, a mí también me paso algo similar y cuando me comunique con Claro me indicaron que son llamadas de LDI de los Call Center que usan números ficticios y que a veces coinciden con algunos números de la red que tienen activos en Claro.
De igual manera te recomiendo reportarlo para que las areas de Claro puedan identificar si se trata de ese tipo de llamadas y tomar las medidas necesarias para que no vuelva a ocurrir.
¿Y qué paso con la política de protección al consumidor? En estos casos esta respuesta es algo obvia pero claro asegura la confidencialidad a los clientes y la seguridad, no puedes decir que son estafadores entonces con esto quieres decir que no hay seguridad en los números tranquilamente mañana tengo una denuncia por extorciones por que las llamadas salieron de mí mismo número. Pongámonos a pensar un poco antes de responder.
Hola @angelote, no soy Claro, soy informática, no me atribuí ninguna palabra, todo el texto está citado y la fuente incluida. No hay sistema perfecto y siempre habrá deficiencias técnicas que corregir.
Le recomiendo realizar el bloqueo de estos números desde su dispositivo móvil.
Una de las posibilidades es que usted haya registrado mediante algún portal web su número celular y le llamen para ofrecer servicios y/o que sea spam telefónico.
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Recientemente me han llamado números desconocidos, hasta del extranjero, pero lo que más me preocupo es que me llamaron de mí mismo número, es demasiado extraño. ¿A qué se debe? y ¿qué debo hacer?
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Recientemente me han llamado números desconocidos, hasta del extranjero, pero lo que más me preocupo es que me llamaron de mí mismo número, es demasiado extraño. ¿A qué se debe? y ¿qué debo hacer?
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¿Por qué recibo llamadas con mi mismo número?","moderationData":{"__ref":"ModerationData:moderation_data:3645"},"body":"
Te comento que es raro recibir ese tipo de llamadas, a mí también me paso algo similar y cuando me comunique con Claro me indicaron que son llamadas de LDI de los Call Center que usan números ficticios y que a veces coinciden con algunos números de la red que tienen activos en Claro.
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De igual manera te recomiendo reportarlo para que las areas de Claro puedan identificar si se trata de ese tipo de llamadas y tomar las medidas necesarias para que no vuelva a ocurrir.
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\n
Espero mi respuesta te ayude.
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¿Y qué paso con la política de protección al consumidor? En estos casos esta respuesta es algo obvia pero claro asegura la confidencialidad a los clientes y la seguridad, no puedes decir que son estafadores entonces con esto quieres decir que no hay seguridad en los números tranquilamente mañana tengo una denuncia por extorciones por que las llamadas salieron de mí mismo número. Pongámonos a pensar un poco antes de responder.
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Hola @angelote, no soy Claro, soy informática, no me atribuí ninguna palabra, todo el texto está citado y la fuente incluida. No hay sistema perfecto y siempre habrá deficiencias técnicas que corregir.
\n
\n
Saludos.
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Le recomiendo realizar el bloqueo de estos números desde su dispositivo móvil.
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Una de las posibilidades es que usted haya registrado mediante algún portal web su número celular y le llamen para ofrecer servicios y/o que sea spam telefónico.
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\n
Saludos :robothappy:
\n
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