Discusión del foro

Principiante

27-08-2020

Resuelto

¿Por qué no puedo renovar equipo?

Hoy me comuniqué con un asesor y me dijo que no puedo renovar equipo, porque no estoy calificado y me dijo otros si pueden y usted no, y no es dable que yo pague puntual en mis recibos y no pueda tener ese beneficio y entonces me cambiare a otro servicio gracias.

móvil

renovación de equipo

6 Respuestas

IvanDiegoCR
Leyenda
27-08-2020
Hola. @Marco12345

Recuerda que si tienes un contrato de 18 meses podrás renovar al mes número 15 y si tienes un contrato de 12 meses podrás renovar al mes 10, siempre y cuando el equipo este cancelado en su totalidad en ambos casos y sobre la renovación en cuotas es previa evaluación crediticia que va más allá de si uno es puntual con sus pagos.

Espero haberte ayudado en esa duda. :smileyhappy:

¡Saludos!
- Marco12345
  Principiante
  28-08-2020
  Lo que es el equipo ya pague ase 4 meses atrás y solo con la línea y ahora me dice que no puedo renovar equipo porque no calificó y la pregunta es porque entonce pago puntual si no me van a dar el beneficio mejor emigró a otro como movistar o entel
  - Aldo14
    Maestro
    29-08-2020
    Hola, te comento que si eres puntual en tus pagos si puedes hacer una renovación, cumpliendo el contrató que firmaste sea de 12 o 18 meses, ahora si deseas hacer una renovación antes de ello tiene que ser previa evaluación y quizás por ello no estás calificando, seguro no te han explicado, como experiencia te digo por ser cliente de Claro con 3 líneas desde hace años, comunícate por estos medios.
    
    Llama sin costo al *200 o al 0800 00200 para servicios móviles y fijos desde tu móvil o fijo Claro
    
    Llama con costo al (01) 620 0200 para servicios móviles y fijos desde tu móvil o fijo Claro
    
    Verifica algún celular de tu gusto
    https://tiendaclaro.pe/
    
    Y escríbele por interno a la página por Facebook y te atenderán gustoso sobre tus dudas y te ayudarán a hacer una renovación que este de acuerdo a tus expectativas.
Hannah-123
Leyenda
27-08-2020
Hola amiguito,

Todos pueden renovar, todos.

Por ejemplo si tienes un acuerdo que aún no termina, puedes renovar pagando tu penalidad, si no tienes contrato, puedes renovar bajo una evaluación crediticia, si en caso para el equipo que aplicas no accedes, te brindan otras opciones, o sea si puedes renovar.

Yo te recomiendo que insistas nuevamente y te expliquen las razones, intenta hacerlo por la tienda online de Claro, encontrarás un chat de ventas, ellos te pueden ayudar.

Suerte amiguito :robothappy:
mjcontreras_007
Aficionado
29-08-2020
Si puedes renovar equipo, pero siempre y cuanto saques una linea nueva.
pero no todos los equipos que elijas estan en la promoción de renovación.

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","kudosSumWeight":0,"postTime":"2020-08-27T13:25:49.739-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:renovación de equipo","text":"renovación de 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mis recibos y no pueda 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¿Por qué no puedo renovar equipo?","moderationData":{"__ref":"ModerationData:moderation_data:52540"},"body":"

Hola. @Marco12345

Recuerda que si tienes un contrato de 18 meses podrás renovar al mes número 15 y si tienes un contrato de 12 meses podrás renovar al mes 10, siempre y cuando el equipo este cancelado en su totalidad en ambos casos y sobre la renovación en cuotas es previa evaluación crediticia que va más allá de si uno es puntual con sus pagos.

Espero haberte ayudado en esa duda. :smileyhappy:

¡Saludos!

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Lo que es el equipo ya pague ase 4 meses atrás y solo con la línea y ahora me dice que no puedo renovar equipo porque no calificó y la pregunta es porque entonce pago puntual si no me van a dar el beneficio mejor emigró a otro como movistar o entel

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Hola, te comento que si eres puntual en tus pagos si puedes hacer una renovación, cumpliendo el contrató que firmaste sea de 12 o 18 meses, ahora si deseas hacer una renovación antes de ello tiene que ser previa evaluación y quizás por ello no estás calificando, seguro no te han explicado, como experiencia te digo por ser cliente de Claro con 3 líneas desde hace años, comunícate por estos medios.

Llama sin costo al *200 o al 0800 00200 para servicios móviles y fijos desde tu móvil o fijo Claro

Llama con costo al (01) 620 0200 para servicios móviles y fijos desde tu móvil o fijo Claro

Verifica algún celular de tu gusto
https://tiendaclaro.pe/

Y escríbele por interno a la página por Facebook y te atenderán gustoso sobre tus dudas y te ayudarán a hacer una renovación que este de acuerdo a tus expectativas.

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Hola amiguito,

Todos pueden renovar, todos.

Por ejemplo si tienes un acuerdo que aún no termina, puedes renovar pagando tu penalidad, si no tienes contrato, puedes renovar bajo una evaluación crediticia, si en caso para el equipo que aplicas no accedes, te brindan otras opciones, o sea si puedes renovar.

Yo te recomiendo que insistas nuevamente y te expliquen las razones, intenta hacerlo por la tienda online de Claro, encontrarás un chat de ventas, ellos te pueden ayudar.

Suerte amiguito :robothappy:

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Si puedes renovar equipo, pero siempre y cuanto saques una linea nueva.
pero no todos los equipos que elijas estan en la promoción de renovación.

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