Sí, ingresé a ese enlace y no sale ningún número asociado a mi dni, me parece raro ya que esta línea la tengo más de 5 años y antes sí aparecía esa información. De igual manera gracias por la respuesta. Insistiré en preguntar en atención al cliente.
Hola Claudia,
¿Que nombre de plan tienes contratado? ¿Será posible que las líneas se hayan obtenido con RUC y no con DNI?
Saludos.
Hola, entré a la página de consultas de líneas en Claro con mi DNI y no figura ninguna línea a pesar de que yo tengo activa una línea la cual ya corroboré que se encuentra a mi nombre. ¿Cómo puedo aparecer en la base de datos?
","kudosSumWeight":0,"postTime":"2021-03-04T16:31:16.072-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:consulta de número","text":"consulta de número","time":"2020-03-04T11:34:32.115-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:número no figura","text":"número no figura","time":"2021-03-06T11:38:05.082-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:63225_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5542},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:63225":{"__typename":"Conversation","id":"conversation:63225","solved":true,"topic":{"__ref":"ForumTopicMessage:message:63225"},"lastPostingActivityTime":"2024-08-17T23:51:26.856-05:00","lastPostTime":"2024-08-17T23:51:26.856-05:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:63225":{"__typename":"ModerationData","id":"moderation_data:63225","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:63225_4":{"__typename":"Revision","id":"revision:63225_4","lastEditTime":"2022-04-13T18:17:37.486-05:00"},"ForumReplyMessage:message:63253":{"__typename":"ForumReplyMessage","id":"message:63253","conversation":{"__ref":"Conversation:conversation:63225"},"author":{"__ref":"User:user:2990"},"revisionNum":1,"uid":63253,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Por qué mi número no aparece en la búsqueda de consulta de número?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63253"},"parent":{"__ref":"ForumReplyMessage:message:63229"},"body":"Hola Claudia,
\n\n
¿Que nombre de plan tienes contratado? ¿Será posible que las líneas se hayan obtenido con RUC y no con DNI?
\n\n
Saludos.
","body@stringLength":"179","rawBody":"Hola Claudia,
\n\n
¿Que nombre de plan tienes contratado? ¿Será posible que las líneas se hayan obtenido con RUC y no con DNI?
\n\n
Saludos.
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evento"},"localOverride":false},"AcceptedSolutionMessage:message:76276":{"__typename":"AcceptedSolutionMessage","id":"message:76276","customFields":[],"revisionNum":5,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"parent":{"__ref":"ForumTopicMessage:message:76272"},"repliesCount":0,"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:63227":{"__typename":"ModerationData","id":"moderation_data:63227","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:63227":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:63227","revisionNum":4,"uid":63227,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:63225"},"conversation":{"__ref":"Conversation:conversation:63225"},"subject":"Re: ¿Por qué mi número no aparece en la búsqueda de consulta de número?","moderationData":{"__ref":"ModerationData:moderation_data:63227"},"body":"Hola hermana,
\n\n
Es un poco raro, sería bueno que verifiques si hiciste la consulta en este enlace: https://www.claro.com.pe/consulta-de-numero/.
\n\n
También sería bueno saber, ¿hace poco adquiriste tú línea? Quizás sea un tema de actualizarse nada más, de igual forma si tienes una línea activa a tu nombre y quieres validarlo o que aparezca, comunícate a través del ClaroBot para que te puedan ayudar.
\n\n
Dieguin
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","body@stringLength":"256","rawBody":"Sí, ingresé a ese enlace y no sale ningún número asociado a mi dni, me parece raro ya que esta línea la tengo más de 5 años y antes sí aparecía esa información. De igual manera gracias por la respuesta. Insistiré en preguntar en atención al cliente.
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