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Avatar de Fiore-12
Fiore-12
Principiante
29-04-2021
Resuelto

¿Por qué cuando hago una recarga a mi celular me quitan mi saldo?

recargas
saldo

2 Respuestas

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    29-04-2021

    Hola Fiore-12.

     

    Puede ser por varios motivos, la primera es que tal vez tengas una suscripción activa, pueden ser (tonos de espera, o alguna promoción). También el préstame saldo te puede consumir el saldo en caso aún no hayas cancelado lo que te prestaste anteriormente. Si tienes aplicaciones en segundo plano, una vez que reconoce megas, comenzará a consumirse automáticamente.

     

    Te recomiendo comunicarte con un asesor a través del ClaroBot para que te brinden información más al detalle.

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

    Saludos.

  • Avatar de 1v4n2021
    1v4n2021
    Leyenda
    29-04-2021

    Hola Fiore-12 ¿qué tal?

     

    Puede ser que aceptes la promoción de crece tu recarga y por eso te quitan tu saldo.

     

    Otro escenario que suele suceder es que al momento que no contabas con saldo, te llego una promoción de préstame saldo y la aceptaste, al hacerlo al momento de realizar tu recarga se descuenta el monto de esa promoción.

     

    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

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¿Por qué cuando hago una recarga a mi celular me quitan mi saldo?","moderationData":{"__ref":"ModerationData:moderation_data:66061"},"body":"

Hola Fiore-12.

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\n

Puede ser por varios motivos, la primera es que tal vez tengas una suscripción activa, pueden ser (tonos de espera, o alguna promoción). También el préstame saldo te puede consumir el saldo en caso aún no hayas cancelado lo que te prestaste anteriormente. Si tienes aplicaciones en segundo plano, una vez que reconoce megas, comenzará a consumirse automáticamente.

\n

 

\n

Te recomiendo comunicarte con un asesor a través del ClaroBot para que te brinden información más al detalle.

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-04-28T23:22:16.394-05:00","lastPublishTime":"2023-12-19T09:14:45.652-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":5736},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:66059/message:66061","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:118815":{"__typename":"User","id":"user:118815","uid":118815,"login":"1v4n2021","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-06T16:37:10.877-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMTg4MTUtNzg1Mmk4NDMyMzc2ODg3RTIxNkY0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:118815"},"ModerationData:moderation_data:66065":{"__typename":"ModerationData","id":"moderation_data:66065","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:66065":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:118815"},"id":"message:66065","revisionNum":3,"uid":66065,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:66059"},"conversation":{"__ref":"Conversation:conversation:66059"},"subject":"Re: ¿Por qué cuando hago una recarga a mi celular me quitan mi saldo?","moderationData":{"__ref":"ModerationData:moderation_data:66065"},"body":"

Hola Fiore-12 ¿qué tal?

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\n

Puede ser que aceptes la promoción de crece tu recarga y por eso te quitan tu saldo.

\n

 

\n

Otro escenario que suele suceder es que al momento que no contabas con saldo, te llego una promoción de préstame saldo y la aceptaste, al hacerlo al momento de realizar tu recarga se descuenta el monto de esa promoción.

\n

 

\n

¡Un Saludo!

Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

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