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Avatar de FER712
FER712
Principiante
02-05-2020
Resuelto

¿Dónde me pueden cambiar la batería?

Compré un Huawei P30 Lite hace 5 meses en la tienda de Santa Anita y la batería se está hinchando y no dura ni 30m, ¿dónde puedo recurrir para que me lo cambien? Es urgente, gracias.

batería
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3 Respuestas

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  • Avatar de ivan1985
    ivan1985
    Leyenda
    02-05-2020

    Hola, Fer.

     

    Recuerda que todos los equipos adquiridos en Claro, tienen una garantía de 12 meses y para las baterías tienen una garantía de 6 meses. Así que te sugiero que te acerques a un centro de atención para que un técnico pueda revisar el celular. 

     

    Aquí podrás ubicar el cac más cercano a tu localidad: https://cobertura.claro.com.pe/centros-de-atencion.php 

     

    Un gusto.

  • Avatar de Yasanali
    Yasanali
    Profesional
    03-05-2020

    Hola

    Ahora por cuarentena los centros de Atención al cliente no están atendiendo, tienes que ser paciente y esperar que se levante la cuarentena y después dirigirte al centro de Atención al Cliente de Claro más cercano para que te puedan ayudar con tu caso. 

    Un gusto poder ayudarte 😉

    • Avatar de Capricornio94
      Capricornio94
      Aficionado
      03-05-2020

      Hola si tendrías que esperar que los centros de atención al cliente presencial se active para que así pueda ingresar el equipo que adquiriste a revisión técnica y se active la garantía de la marca del equipo. A tener paciencia y estar atento a la activación de atención presencial. 

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Compré un Huawei P30 Lite hace 5 meses en la tienda de Santa Anita y la batería se está hinchando y no dura ni 30m, ¿dónde puedo recurrir para que me lo cambien? Es urgente, gracias.

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Compré un Huawei P30 Lite hace 5 meses en la tienda de Santa Anita y la batería se está hinchando y no dura ni 30m, ¿dónde puedo recurrir para que me lo cambien? Es urgente, gracias.

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¿Dónde me pueden cambiar la batería?","moderationData":{"__ref":"ModerationData:moderation_data:41476"},"body":"

Hola, Fer.

\n

 

\n

Recuerda que todos los equipos adquiridos en Claro, tienen una garantía de 12 meses y para las baterías tienen una garantía de 6 meses. Así que te sugiero que te acerques a un centro de atención para que un técnico pueda revisar el celular. 

\n

 

\n

Aquí podrás ubicar el cac más cercano a tu localidad: https://cobertura.claro.com.pe/centros-de-atencion.php 

\n

 

\n

Un gusto.

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Hola

Ahora por cuarentena los centros de Atención al cliente no están atendiendo, tienes que ser paciente y esperar que se levante la cuarentena y después dirigirte al centro de Atención al Cliente de Claro más cercano para que te puedan ayudar con tu caso. 

Un gusto poder ayudarte 😉

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Hola si tendrías que esperar que los centros de atención al cliente presencial se active para que así pueda ingresar el equipo que adquiriste a revisión técnica y se active la garantía de la marca del equipo. A tener paciencia y estar atento a la activación de atención presencial. 

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