Discusión del foro

Avatar de jesusd23
jesusd23
Leyenda
03-12-2022

Hola Lushoxd123 

 

Te comento que si el servicio fue prepago y no recargaste en un plazo de 270 días, se da de baja automáticamente y no podrás recuperarlo. Si fue postpago y estuvo más de 60 días dado de baja, tampoco podrás recuperarlo. Si no aplicas a lo mencionado, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente en reactivar tu servicio. 

 

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:


Saludos.

Avatar de Edwinzhito123
Edwinzhito123
Principiante
21-08-2023

Llamando al número que me da tengo la esperanza de poder recuperar mi número? 

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Llamando al número que me da tengo la esperanza de poder recuperar mi número? 

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Llamando al número que me da tengo la esperanza de poder recuperar mi número? 

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Hola Lushoxd123 

\n

 

\n

Te comento que si el servicio fue prepago y no recargaste en un plazo de 270 días, se da de baja automáticamente y no podrás recuperarlo. Si fue postpago y estuvo más de 60 días dado de baja, tampoco podrás recuperarlo. Si no aplicas a lo mencionado, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente en reactivar tu servicio. 

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:


Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2022-12-02T20:31:34.262-05:00","lastPublishTime":"2023-12-13T11:41:07.446-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":12200},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78160/message:78162","readOnly":false,"editFrozen":false,"body@stringLength":"1167","rawBody":"

Hola  

\n

 

\n

Te comento que si el servicio fue prepago y no recargaste en un plazo de 270 días, se da de baja automáticamente y no podrás recuperarlo. Si fue postpago y estuvo más de 60 días dado de baja, tampoco podrás recuperarlo. Si no aplicas a lo mencionado, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente en reactivar tu servicio. 

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:


Saludos.

","customFields":[],"repliesCount":1},"User:user:164420":{"__typename":"User","id":"user:164420","uid":164420,"login":"Edwinzhito123","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-21T00:13:46.707-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:80873":{"__typename":"ModerationData","id":"moderation_data:80873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"Revision:revision:80873_1":{"__typename":"Revision","id":"revision:80873_1","lastEditTime":"2023-08-21T00:16:44.352-05:00"},"QueryVariables:ReplyList:message:80873:1":{"__typename":"QueryVariables","id":"ReplyList:message:80873:1","value":{"id":"message:80873","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserAvatar-1734021423000","value":{"altText":"Avatar 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