Discusión del foro

Principiante

06-12-2017

Resuelto

¿Cómo recuperar mi número?

Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número.

Leyenda

13-03-2019

Darguz28 si el número que está suspendido (el número que usaba de forma personal para Whatsapp) es prepago (recargas) y ha sido dado de baja por falta de recargas ya no es posible recuperar el número. Los números se reciclan.

Darguz28

Principiante

13-03-2019

De hecho usaba el número no solamente para WhatsApp ya que es mi línea de trabajo estuve validando datos y aún sigue la línea a nombre de mi mamá que es la titular y he tenido que hacer un par de diligencias con claro para que reactiven la línea

HAGUZ
Leyenda
13-03-2019
Darguz28 claro, solo el titular puede realizar trámites sobre las líneas que se encuentran a su nombre. Ahora si la línea es prepago y ha sido dada de baja por falta de recargas, difícilmente lo reactivan salvo en la oficina de Claro le brinden algún tratamiento particular. Por otro lado si la línea es postpago y está suspendida por falta de pago, solo hace falta pagar el recibo para que lo reactiven, en todo caso si su la línea ya está activa en buena hora.
- Darguz28
  Principiante
  13-03-2019
  Pues aún no está activa pero la chica de servicio al cliente me dijo que la pueden reactivar ya que sigue estando a nombre de mi mamá, debo acercarme nuevamente a un punto claro ya que los datos que registraron ayer quedaron mal diligenciados.
  - HAGUZ
    Leyenda
    13-03-2019
    Darguz28 listo, deseamos que lo solucione.
    
    Que tenga buen día. :robotwink:

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¿Cómo recuperar mi número?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:18699"},"parent":{"__ref":"ForumReplyMessage:message:18696"},"body":"De hecho usaba el número no solamente para WhatsApp ya que es mi línea de trabajo estuve validando datos y aún sigue la línea a nombre de mi mamá que es la titular y he tenido que hacer un par de diligencias con claro para que reactiven la línea","body@stringLength":"245","rawBody":"De hecho usaba el número no solamente para WhatsApp ya que es mi línea de trabajo estuve validando datos y aún sigue la línea a nombre de mi mamá que es la titular y he tenido que hacer un par de diligencias con claro para que reactiven la 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Hola Rocio,

Si ya bloqueaste la línea por pérdida, lo que debes hacer es acercarte a un Centro de Atención al Cliente para poder sacar una reposición de chip. Recuerda que debe ser el titular quién realice la gestión.

Ahora puedes agendar tu cita desde el app Mi Claro adicionalmente te dejo un link para que puedas agendar una cita desde la Web en el Cac más cercano a tu domicilio: https://www.claro.com.pe/personas/agenda-tu-cita/

Buena suerte :manwink:

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","body@stringLength":"538","rawBody":"

si el número que está suspendido (el número que usaba de forma personal para Whatsapp) es prepago (recargas) y ha sido dado de baja por falta de recargas ya no es posible recuperar el número. Los números se reciclan.

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Darguz28 claro, solo el titular puede realizar trámites sobre las líneas que se encuentran a su nombre. Ahora si la línea es prepago y ha sido dada de baja por falta de recargas, difícilmente lo reactivan salvo en la oficina de Claro le brinden algún tratamiento particular. Por otro lado si la línea es postpago y está suspendida por falta de pago, solo hace falta pagar el recibo para que lo reactiven, en todo caso si su la línea ya está activa en buena hora.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2019-03-13T11:49:02.242-05:00","lastPublishTime":"2022-05-21T11:50:19.062-05:00","metrics":{"__typename":"MessageMetrics","views":67849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:10209/message:18700","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:18701"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18701":{"__typename":"ModerationData","id":"moderation_data:18701","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18701":{"__typename":"ForumReplyMessage","uid":18701,"id":"message:18701","revisionNum":1,"author":{"__ref":"User:user:63413"},"readOnly":false,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18700"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:18701"},"body":"Pues aún no está activa pero la chica de servicio al cliente me dijo que la pueden reactivar ya que sigue estando a nombre de mi mamá, debo acercarme nuevamente a un punto claro ya que los datos que registraron ayer quedaron mal diligenciados.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-03-13T12:03:30.643-05:00","lastPublishTime":"2019-03-13T12:03:30.643-05:00","metrics":{"__typename":"MessageMetrics","views":54635},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:10209/message:18701","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:18702"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18702":{"__typename":"ModerationData","id":"moderation_data:18702","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18702":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:18702","revisionNum":2,"uid":18702,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18701"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:18702"},"body":"

Darguz28 listo, deseamos que lo solucione.

Que tenga buen día. :robotwink:

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