Discusión del foro

Avatar de ROCIOG
ROCIOG
Principiante
06-12-2017
Resuelto

¿Cómo recuperar mi número?

Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número. 
04142915326
chip de repuesto
móvil
número
reactivación
Avatar de Darguz28
Darguz28
Principiante
11-03-2019

Hola, saben si puedo recuperar mi número celular tengo dos líneas con claro y ambas las usaba una para llamadas es decir para cuestiones más laborales y la otra de manera personal donde el número era para WhatsApp y llamadas personales hasta el día 16 de febrero del año en curso recibí llamadas al número personal no le preste mayor atención hasta el día de ayer que reinstalé WhatsApp y no me llegaba el mensaje de confirmación intente llamar a la línea llevándome la sorpresa que el número estaba algo así suspendido inmediatamente llame a claro y el asesor que me atendió me dijo que esto sucedía por falta de uso de la línea quisiera saber si es posible recuperar el número ya que es importante pues sin ese número no puedo tener acceso a mi WhatsApp personal y me urge recuperar las conversaciones.
Cualquier ayuda consejo se los agradezco.

Avatar de HAGUZ
HAGUZ
Leyenda
13-03-2019

Darguz28 si el número que está suspendido (el número que usaba de forma personal para Whatsapp) es prepago (recargas) y ha sido dado de baja por falta de recargas ya no es posible recuperar el número. Los números se reciclan. 

  • Avatar de Darguz28
    Darguz28
    Principiante
    13-03-2019
    De hecho usaba el número no solamente para WhatsApp ya que es mi línea de trabajo estuve validando datos y aún sigue la línea a nombre de mi mamá que es la titular y he tenido que hacer un par de diligencias con claro para que reactiven la línea
    • Avatar de HAGUZ
      HAGUZ
      Leyenda
      13-03-2019

      Darguz28  claro, solo el titular puede realizar trámites sobre las líneas que se encuentran a su nombre. Ahora si la línea es prepago y ha sido dada de baja por falta de recargas, difícilmente lo reactivan salvo en la oficina de Claro le brinden algún tratamiento particular. Por otro lado si la línea es postpago y está suspendida por falta de pago, solo hace falta pagar el recibo para que lo reactiven, en todo caso si su la línea ya está activa en buena hora.

       

       

      • Avatar de Darguz28
        Darguz28
        Principiante
        13-03-2019
        Pues aún no está activa pero la chica de servicio al cliente me dijo que la pueden reactivar ya que sigue estando a nombre de mi mamá, debo acercarme nuevamente a un punto claro ya que los datos que registraron ayer quedaron mal diligenciados.
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recuperar mi número?","id":"message:10209","revisionNum":5,"repliesCount":16,"author":{"__ref":"User:user:27141"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:10209"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10209"},"body@stripHtml({\"truncateLength\":200})":" Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número.  ","body@stringLength":"207","rawBody":"

Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número. 

","kudosSumWeight":5,"postTime":"2017-12-06T07:08:09.102-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:04142915326","text":"04142915326","time":"2019-05-01T09:01:45.083-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:chip de repuesto","text":"chip de repuesto","time":"2020-05-19T05:25:32.820-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:número","text":"número","time":"2019-12-20T15:02:58.026-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:reactivación","text":"reactivación","time":"2020-01-27T10:58:27.430-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10209_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":84179},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:10209":{"__typename":"Conversation","id":"conversation:10209","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10209"},"lastPostingActivityTime":"2024-02-16T13:09:31.878-05:00","lastPostTime":"2024-02-16T13:09:31.878-05:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:10209":{"__typename":"ModerationData","id":"moderation_data:10209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10209_5":{"__typename":"Revision","id":"revision:10209_5","lastEditTime":"2022-05-21T11:36:57.869-05:00"},"ForumReplyMessage:message:18696":{"__typename":"ForumReplyMessage","id":"message:18696","conversation":{"__ref":"Conversation:conversation:10209"},"author":{"__ref":"User:user:1329"},"revisionNum":2,"uid":18696,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Cómo recuperar mi número?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:18696"},"parent":{"__ref":"ForumReplyMessage:message:18645"},"body":"

Darguz28 si el número que está suspendido (el número que usaba de forma personal para Whatsapp) es prepago (recargas) y ha sido dado de baja por falta de recargas ya no es posible recuperar el número. Los números se reciclan. 

\n
","body@stringLength":"538","rawBody":"

 si el número que está suspendido (el número que usaba de forma personal para Whatsapp) es prepago (recargas) y ha sido dado de baja por falta de recargas ya no es posible recuperar el número. Los números se reciclan. 

\n
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Acepta para continuar o {url} directamente en el sitio del proveedor.","buttonTitle":"Aceptar","urlText":"ver"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageCustomFields-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageCustomFields-1734021423000","value":{"CustomField.default.label":"Valor de {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyButton-1734021423000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolutionList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolutionList-1734021423000","value":{"emptyDescription":"Aún no se han encontrado soluciones para mensajes"},"localOverride":false},"User:user:19928":{"__typename":"User","id":"user:19928","uid":19928,"login":"DCastro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-22T13:05:25.274-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"entityType":"USER","eventPath":"community:xnuvx57277/user:19928"},"ModerationData:moderation_data:10218":{"__typename":"ModerationData","id":"moderation_data:10218","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:10218":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:19928"},"id":"message:10218","revisionNum":8,"uid":10218,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:10209"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:10218"},"body":"

Hola Rocio,

\n

 

\n

Si ya bloqueaste la línea por pérdida, lo que debes hacer es acercarte a un Centro de Atención al Cliente para poder sacar una reposición de chip. Recuerda que debe ser el titular quién realice la gestión.

\n

 

\n

Ahora puedes agendar tu cita desde el app Mi Claro adicionalmente te dejo un link para que puedas agendar una cita desde la Web en el Cac más cercano a tu domicilio: https://www.claro.com.pe/personas/agenda-tu-cita/ 

\n

 

\n

Buena suerte :manwink:

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Hola, saben si puedo recuperar mi número celular tengo dos líneas con claro y ambas las usaba una para llamadas es decir para cuestiones más laborales y la otra de manera personal donde el número era para WhatsApp y llamadas personales hasta el día 16 de febrero del año en curso recibí llamadas al número personal no le preste mayor atención hasta el día de ayer que reinstalé WhatsApp y no me llegaba el mensaje de confirmación intente llamar a la línea llevándome la sorpresa que el número estaba algo así suspendido inmediatamente llame a claro y el asesor que me atendió me dijo que esto sucedía por falta de uso de la línea quisiera saber si es posible recuperar el número ya que es importante pues sin ese número no puedo tener acceso a mi WhatsApp personal y me urge recuperar las conversaciones.
Cualquier ayuda consejo se los agradezco.

","body@stringLength":"858","rawBody":"

Hola, saben si puedo recuperar mi número celular tengo dos líneas con claro y ambas las usaba una para llamadas es decir para cuestiones más laborales y la otra de manera personal donde el número era para WhatsApp y llamadas personales hasta el día 16 de febrero del año en curso recibí llamadas al número personal no le preste mayor atención hasta el día de ayer que reinstalé WhatsApp y no me llegaba el mensaje de confirmación intente llamar a la línea llevándome la sorpresa que el número estaba algo así suspendido inmediatamente llame a claro y el asesor que me atendió me dijo que esto sucedía por falta de uso de la línea quisiera saber si es posible recuperar el número ya que es importante pues sin ese número no puedo tener acceso a mi WhatsApp personal y me urge recuperar las conversaciones.
Cualquier ayuda consejo se los agradezco.

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línea","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-03-13T11:41:29.899-05:00","lastPublishTime":"2019-03-13T11:41:29.899-05:00","metrics":{"__typename":"MessageMetrics","views":67919},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:10209/message:18699","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:18700"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18700":{"__typename":"ModerationData","id":"moderation_data:18700","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18700":{"__typename":"ForumReplyMessage","uid":18700,"id":"message:18700","revisionNum":2,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":2,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18699"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:18700"},"body":"

Darguz28  claro, solo el titular puede realizar trámites sobre las líneas que se encuentran a su nombre. Ahora si la línea es prepago y ha sido dada de baja por falta de recargas, difícilmente lo reactivan salvo en la oficina de Claro le brinden algún tratamiento particular. Por otro lado si la línea es postpago y está suspendida por falta de pago, solo hace falta pagar el recibo para que lo reactiven, en todo caso si su la línea ya está activa en buena hora.

\n

 

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2019-03-13T11:49:02.242-05:00","lastPublishTime":"2022-05-21T11:50:19.062-05:00","metrics":{"__typename":"MessageMetrics","views":67849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:10209/message:18700","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:18701"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18701":{"__typename":"ModerationData","id":"moderation_data:18701","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18701":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:63413"},"id":"message:18701","revisionNum":1,"uid":18701,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18700"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:18701"},"body":"Pues aún no está activa pero la chica de servicio al cliente me dijo que la pueden reactivar ya que sigue estando a nombre de mi mamá, debo acercarme nuevamente a un punto claro ya que los datos que registraron ayer quedaron mal diligenciados.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-03-13T12:03:30.643-05:00","lastPublishTime":"2019-03-13T12:03:30.643-05:00","metrics":{"__typename":"MessageMetrics","views":54635},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:10209/message:18701","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000","value":{"contentType":"Tipo de contenido {style, select, FORUM {Foro} BLOG {Blog} TKB {Base de conocimiento} IDEA {Ideas} OCCASION {Eventos} other {}} icono"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"equipos","messageSubject":"¿cómo-recuperar-mi-número","messageId":"10209","replyId":"18696"},"buildId":"w31i-CTuzjXSDLMA_Au1d","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"claroperu","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}