Discusión del foro

Avatar de duberneis
duberneis
Principiante
01-07-2017

¿Qué requisitos piden para bloquear mi simcard?

  • Avatar de JosephToño23
    JosephToño23
    Leyenda
    03-07-2017

    ¡Qué tal!

    Lo primero que te pedirán es que confirmes tus datos personales (nombre, DNI y fecha de nacimiento). De esto siguen unas preguntas sobre tu línea que, como titular, deberías saber, como el cargo fijo, fecha de activación, etc. 

     

    Espero te sirva. :manhappy:

     

    JP

  • Avatar de Aligata
    Aligata
    Principiante
    10-02-2019

    Me robaron.

    • Avatar de HAGUZ
      HAGUZ
      Leyenda
      08-03-2019

      Aligata lo lamento, le sugiero llamar desde otro móvil Claro al 123.

       

      Aligata  ha escrito:
      Me robaron.

       

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Hola Esguz,

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Amigo, por mandato de Osiptel, el canal correcto para bloquear tu línea y equipo es llamando al 123 si tienes un servicio móvil. También puedes acercarte a un Centro de Atención al Cliente, puedes agendar una cita aquí, adicionalmente también puedes agendar tu cita desde la App Mi Claro.

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Recuerda que el bloqueo de la línea y equipo se realiza de manera conjunta y puede solicitarlo el titular de la línea, previa validación de datos.

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¡Mucha Suerte!

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¿Cómo puedo bloquear el equipo y línea por robo?","moderationData":{"__ref":"ModerationData:moderation_data:6821"},"body":"
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¡Qué tal!

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Lo primero que te pedirán es que confirmes tus datos personales (nombre, DNI y fecha de nacimiento). De esto siguen unas preguntas sobre tu línea que, como titular, deberías saber, como el cargo fijo, fecha de activación, etc. 

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Espero te sirva. :manhappy:

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\n

JP

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Me robaron.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"13","kudosSumWeight":0,"postTime":"2019-02-10T05:11:47.485-05:00","lastPublishTime":"2020-02-10T10:11:19.464-05:00","metrics":{"__typename":"MessageMetrics","views":7857},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2502/message:18237","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:18630"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18630":{"__typename":"ModerationData","id":"moderation_data:18630","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18630":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:18630","revisionNum":3,"uid":18630,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18237"},"conversation":{"__ref":"Conversation:conversation:2502"},"subject":"Re: ¿Cómo puedo bloquear el equipo y línea por robo?","moderationData":{"__ref":"ModerationData:moderation_data:18630"},"body":"

Aligata lo lamento, le sugiero llamar desde otro móvil Claro al 123.

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Aligata  ha escrito:
Me robaron.
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