Hola!
Si eres un cliente postpago o fijo los Claro Puntos se entregan en un plazo no mayor a 24 horas después de haber realizado el pago, y para los clientes prepago, la entrega son por cortes, es decir que se abonan los días 4, 14 y 24 de cada mes.
Espero haberte ayudado!
¡Hola, AbelVB!
Los descuentos que tiene tu plan al momento de renovación los podrás ver en la app Mi Claro; sin embargo, ten en cuenta que si ya vencieron no los podrás ver.
Ahora, recuerda que al firmar un contrato de equipo se detalla todo lo que estás recibiendo y bajo qué condiciones te están vendiendo el equipo, así que te recomiendo que puedas revisarlo.
En caso desees mayor información acerca de tu acuerdo, te sugiero consultarlo a través del ClaroBot.
¿Cómo puedo averiguar cuáles fueron los descuentos y con qué condiciones se realizaron cuando renové mi equipo?
","kudosSumWeight":0,"postTime":"2022-06-30T15:51:54.265-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:descuentos","text":"descuentos","time":"2020-01-05T15:14:28.603-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:renovación de equipo","text":"renovación de equipo","time":"2020-03-12T09:26:57.749-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76350_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1244},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"¿Cómo puedo averiguar cuáles fueron los descuentos y con qué condiciones se realizaron cuando renové mi equipo?
"},"Conversation:conversation:76350":{"__typename":"Conversation","id":"conversation:76350","solved":true,"topic":{"__ref":"ForumTopicMessage:message:76350"},"lastPostingActivityTime":"2022-06-30T16:23:55.720-05:00","lastPostTime":"2022-06-30T16:20:34.341-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:76350":{"__typename":"ModerationData","id":"moderation_data:76350","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:76350_2":{"__typename":"Revision","id":"revision:76350_2","lastEditTime":"2022-06-30T16:23:55.720-05:00"},"AcceptedSolutionMessage:message:76351":{"__typename":"AcceptedSolutionMessage","id":"message:76351","conversation":{"__ref":"Conversation:conversation:76350"},"author":{"__ref":"User:user:71866"},"revisionNum":3,"uid":76351,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:76350"},"subject":"Re: ¿Cómo puedo averiguar cuáles fueron los descuentos que me hicieron en la renovación de mi equipo?","moderationData":{"__ref":"ModerationData:moderation_data:76351"},"body":"¡Hola, AbelVB!
\n\n
Los descuentos que tiene tu plan al momento de renovación los podrás ver en la app Mi Claro; sin embargo, ten en cuenta que si ya vencieron no los podrás ver.
\n\n
Ahora, recuerda que al firmar un contrato de equipo se detalla todo lo que estás recibiendo y bajo qué condiciones te están vendiendo el equipo, así que te recomiendo que puedas revisarlo.
\n\n
En caso desees mayor información acerca de tu acuerdo, te sugiero consultarlo a través del ClaroBot.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2022-06-30T16:20:34.341-05:00","lastPublishTime":"2023-12-13T12:15:41.295-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1233},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:76350/message:76351","readOnly":false,"editFrozen":false,"body@stringLength":"1144","rawBody":"¡Hola,
\n
Los descuentos que tiene tu plan al momento de renovación los podrás ver en la app Mi Claro; sin embargo, ten en cuenta que si ya vencieron no los podrás ver.
\n\n
Ahora, recuerda que al firmar un contrato de equipo se detalla todo lo que estás recibiendo y bajo qué condiciones te están vendiendo el equipo, así que te recomiendo que puedas revisarlo.
\n\n
En caso desees mayor información acerca de tu acuerdo, te sugiero consultarlo a través del ClaroBot.
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