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Avatar de Yvett
Yvett
Principiante
16-06-2020
Resuelto

¿Cómo desbloqueo mi chip recién comprado?

Me robaron el celular y bloquee mi celular, compre un chip para recuperar mi número, pero cuando utilizo el app activa tu chip, en el momento de escanear el código de barras, el app me responde "Lo sentimos tu chip está bloqueado intenta de nuevo en 15 minutos o llama al 080000123 opción 5". Intento de nuevo y me sigue saliendo lo mismo, estoy tratando de activar mi chip desde hace 4 días y no se puede.

 

Que debo hacer para que desbloqueen mi chip.

 

 

chip de respoción
móvil
  • Avatar de Breysler14
    Breysler14
    29-09-2023

    Hola

     

    Debes acercarte a la empresa de Claro o a través de ClaroBot por medio de un asesor y generar un reclamo por desconocimiento de titularidad, en caso tener recibos la línea, también debes generar reclamo por facturación.

     

     

1 Respuesta

Ordenar por
  • Avatar de AnthonyJS
    AnthonyJS
    Leyenda
    16-06-2020

    Hola ¿Qué tal?

     

    Para un chip de reposición, si o si tienes que acercarte a un centro de atención al cliente, ya que es necesario la validación biométrica.

     

    Aquí te dejo las direcciones y por si deseas acá puedes agendar una cita.

     

    Un gusto poder ayudarte.

     

    ¡Saludos!

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Me robaron el celular y bloquee mi celular, compre un chip para recuperar mi número, pero cuando utilizo el app activa tu chip, en el momento de escanear el código de barras, el app me responde \"Lo sentimos tu chip está bloqueado intenta de nuevo en 15 minutos o llama al 080000123 opción 5\". Intento de nuevo y me sigue saliendo lo mismo, estoy tratando de activar mi chip desde hace 4 días y no se puede.

\n

 

\n

Que debo hacer para que desbloqueen mi chip.

\n

 

\n

 

","body@stringLength":"507","rawBody":"

Me robaron el celular y bloquee mi celular, compre un chip para recuperar mi número, pero cuando utilizo el app activa tu chip, en el momento de escanear el código de barras, el app me responde \"Lo sentimos tu chip está bloqueado intenta de nuevo en 15 minutos o llama al 080000123 opción 5\". Intento de nuevo y me sigue saliendo lo mismo, estoy tratando de activar mi chip desde hace 4 días y no se puede.

\n

 

\n

Que debo hacer para que desbloqueen mi chip.

\n

 

\n

 

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¿Cómo desbloqueo mi chip recién comprado?","moderationData":{"__ref":"ModerationData:moderation_data:47224"},"body":"

Hola ¿Qué tal?

\n

 

\n

Para un chip de reposición, si o si tienes que acercarte a un centro de atención al cliente, ya que es necesario la validación biométrica.

\n

 

\n

Aquí te dejo las direcciones y por si deseas acá puedes agendar una cita.

\n

 

\n

Un gusto poder ayudarte.

\n

 

\n

¡Saludos!

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