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  • Avatar de rcml1980
    rcml1980
    Leyenda
    08-05-2022

    Hola AngelG1 te comento respecto a tu pregunta.

     

    Quizás se trate de un problema de registro o configuración, recuerda que si no te llega el mensaje de configuración no podrás utilizar el servicio de conexión Smart. No olvides que debes tener un plan Max Ilimitado desde S/55.90, buscando en la página web de la empresa operadora encontré toda la información que necesitas, dale clic aquí para que puedas revisar la info. Recuerda seguir todos los pasos indicados y tener en cuenta los requisitos que pide para poder utilizar el servicio.

     

    Es extraño que no te puedan ayudar, yo te sugeriría volver a contactarte con un asesor a través del ClaroBot para que puedan ayudarte con la configuración. Recuerda que si es la primera vez, el servicio es gratis por 3 meses. Verifica que no estés afiliado con otro iPhone, sigue los pasos de desafiliación, válida los modelos compatibles, restaura tu Smart watch y vuelve a configurarlo.

    • Avatar de AngelG1
      AngelG1
      Principiante
      09-05-2022

      Qué tal, gracias por tu respuesta y si tengo un plan Claro Max mayor a 100 soles, se comunicaron conmigo pero todavía no me dan solución, dicen que en el sistema ya sale afiliado pero no llegó correo ni confirmación. Ojalá puedan darme solución, pero ahí en tienda estaban perdidos me indicaban que no tiene nada que ver el usuario y contraseña de Mi Claro que la sincronización solo es Bluetooth, les explique q lo mío era tema de plan de datos para el watch y no sabían nada al respecto, esperare ver que solución me dan.

      • Avatar de Lyon87
        Lyon87
        Principiante
        13-12-2022

        Hola, te solucionaron el problema? yo estuve igual!!

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un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:20399":{"__typename":"ModerationData","id":"moderation_data:20399","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20399":{"__typename":"ForumReplyMessage","uid":20399,"id":"message:20399","revisionNum":2,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20335"},"conversation":{"__ref":"Conversation:conversation:20335"},"subject":"Re: ¿Cómo compartir megas a otro número?","moderationData":{"__ref":"ModerationData:moderation_data:20399"},"body":"

Yass26 Tenga en cuenta las respuestas anteriores.

\n

Sin embargo ¿Usted desea compartir sus datos usando su teléfono como modem wifi o desea pasarle algunos Mb o Gb de su saldo de datos móviles a otra línea? 

\n

 

\n

¡Nos comenta para ayudarle!

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Yass26 ¡Hola! No se pueden pasar los megas de tu plan directamente a otra línea. Por ejemplo, si tu plan te da 40Gb no puedes transferirle a otra línea 5Gb y quedarte con 35Gb, solo puedes compartir mediante tethering y/o zona wifi portátil.

\n

 

\n

Saludos :robothappy:

\n

 

\n
Yass26  ha escrito:
Pasar gb a otra linea
\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":2,"postTime":"2019-12-25T19:49:23.037-05:00","lastPublishTime":"2019-12-25T19:49:23.037-05:00","metrics":{"__typename":"MessageMetrics","views":152329},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:20335/message:32143","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:20369":{"__typename":"ModerationData","id":"moderation_data:20369","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20369":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57152"},"id":"message:20369","revisionNum":1,"uid":20369,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20335"},"conversation":{"__ref":"Conversation:conversation:20335"},"subject":"Re: ¿Cómo compartir megas a otro número?","moderationData":{"__ref":"ModerationData:moderation_data:20369"},"body":"

Hola Yass26

\n

 

\n

 

\n

Comentarte que tu plan Max Internacional 189.90, tiene la opción de compartir internet (Tethering) hasta 40 GB, posterior a esta cantidad podrás seguir navegando por internet, sin embargo ya no podrás compartir. 

\n

 

\n

Cuando inicie nuevamente tu ciclo, otra vés podrás compartir 40GB y así sucesivamente

\n

 

\n

Saludos no olvides de darme un like. Soy Stormspirit \"Level - Leyenda\"

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-20T13:29:43.534-05:00","lastPublishTime":"2019-05-20T13:29:43.534-05:00","metrics":{"__typename":"MessageMetrics","views":161608},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:20335/message:20369","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1733":{"__typename":"User","id":"user:1733","uid":1733,"login":"JeReMaths","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-11T13:44:54.438-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xNzMzLTM3MmkwQzNBQTMwN0VGNDBFNDk0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1733"},"ModerationData:moderation_data:20338":{"__typename":"ModerationData","id":"moderation_data:20338","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:69960":{"__typename":"User","id":"user:69960","uid":69960,"login":"PAPUCHITO1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-01T17:13:57.530-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:69960"},"AcceptedSolutionMessage:message:20338":{"__typename":"AcceptedSolutionMessage","uid":20338,"id":"message:20338","revisionNum":4,"author":{"__ref":"User:user:1733"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20335"},"conversation":{"__ref":"Conversation:conversation:20335"},"subject":"Re: ¿Cómo compartir megas a otro número?","moderationData":{"__ref":"ModerationData:moderation_data:20338"},"body":"

¡Hola ,YASS26!

\n

 

\n

Te comento que no es posible en caso quieras compartir cierta cantidad de megas de tu plan a otra línea. Actualmente con los planes MAX , lo que podrías hacer es realizar una recarga a la otra línea móvil:

Aquí te dejo una Guía: Transferir Saldo

\n

 

\n

También puedes usar el Tethering para compartir datos a otro móvil, solo debes activar el Mobile Hotspot.

Dato Curioso: Hace 4 años, compartir saldo si era posible con los planes Conexión, donde tenías que pagar S/.10.00 para poder compartir tus MB o GB hasta en 6 líneas móviles.

\n

 

\n

Lo que si puedes hacer, es compartir datos a través de telering, es decir activas tu wifi para que otra persona se conecte a tu red.

\n


Saludos

\n



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Muchas gracias.

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