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Avatar de Angel2930
Angel2930
Principiante
11-03-2022
Resuelto

¿A alguien más le pasa que no le carga la app Mi Claro? Varias páginas y juegos no me cargan

app mi claro
juegos
móvil

3 Respuestas

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  • Avatar de Vico37
    Vico37
    Aficionado
    07-11-2019

    Porque quizás tienes o has tenido números prepago mucho antes, o sino un ejecutivo utilizó tu DNI para vender a tu nombre líneas prepago.

     

    Para ello debes consultar y notificar que números no estás utilizando o nunca los pediste para evitar problemas a futuro de estafadores, rateros que podrían usar ese número para delinquir.

     

    Hay que tener cuidado!!!

    :)

  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    06-11-2019

    Brtoher ahi si cuidado no vaya a ser que te esteen activadno a tu nombre sin saber por eso es bueno saber donde dar tu datos y no estar dejando por aqui y alla y mas en la calle

     

    Saludos

    • Avatar de Jhonatan301
      Jhonatan301
      Principiante
      09-12-2023

      Porque aparecen otros números de celular en mi postpago

  • Avatar de CeZu85
    CeZu85
    Profesional
    05-11-2019

    ¡Qué tal!

     

    Te cuento que quizás sean números prepagos que nunca diste de baja; sin embargo, por estar asociados a tu número de DNI, aún figuran en Mi Claro.

     

    Si no recuerdas los números que adquiriste anteriormente, te invito entrar al siguiente enlace para que puedas consultar cuántas líneas has adquirido en Claro. Recuerda que solo podrás ver el +51 y los 6 primeros números, ya si deseas mayor información será necesario que te acerques a un centro de atención.

     

    ¿Cuántas líneas tengo en Claro?

     

    Espero haberte podido ayudar

     

    ¡Buen día!

  • Avatar de Chiqui3
    Chiqui3
    Profesional
    11-03-2022

    Bueno no indicas que tipo de movil tienes, a veces no carga porque la pagina supera la memoria tu memoria RAM de tu celular, ya sea paginas que mayoria son bien pesadas y mas aun los juegos que son mas pesados por los graficos que tienen, quiza sea lo mas probable es que tu movil tenga poca memoria RAM lo cual hace que se ponga lenta, demore o hasta no cargue una pagina, app, y mas aun los juegos en la cual estes tratando de acceder.

    Espero te sea de utilidad.

  • Avatar de Quintana24
    Quintana24
    Leyenda
    11-03-2022

    Hola amigo,

     

    Por aquí todo bien, no tengo problema con nada ni mucho menos con la app Mi Claro.

     

    Te recomiendo verificar si tienes la última actualización de la app desde la tienda de aplicaciones, recuerda que la última es la 5.7. También puedes borrar el caché de la app y volver a ingresar.

     

    Ahora, sobre la navegación, capaz ya no tienes megas disponibles por eso no logran cargar. Una vez que soluciones lo de la app puedes consultar tu saldo desde ahí. De lo contrario puedes realizar la consulta con el ClaroBot para que puedan ayudarte.

     

    📌 Espero haber ayudado a aclarar tu duda no olvides dar like y aceptar mi respuesta cómo solución.

     

    Feliz viernes ✅

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¿A alguien más le pasa que no le carga la app Mi Claro? Varias páginas y juegos no me cargan","moderationData":{"__ref":"ModerationData:moderation_data:74696"},"body":"

X acá todo bien 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"23","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-03-14T08:01:35.782-05:00","lastPublishTime":"2022-03-14T08:01:35.782-05:00","metrics":{"__typename":"MessageMetrics","views":1405},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:74673/message:74696","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:146809":{"__typename":"User","id":"user:146809","uid":146809,"login":"Chiqui3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-01T10:54:22.243-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:146809"},"ModerationData:moderation_data:74685":{"__typename":"ModerationData","id":"moderation_data:74685","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:74685":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:146809"},"id":"message:74685","revisionNum":1,"uid":74685,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:74673"},"conversation":{"__ref":"Conversation:conversation:74673"},"subject":"Re: ¿A alguien más le pasa que no le carga la app Mi Claro? Varias páginas y juegos no me cargan","moderationData":{"__ref":"ModerationData:moderation_data:74685"},"body":"

Bueno no indicas que tipo de movil tienes, a veces no carga porque la pagina supera la memoria tu memoria RAM de tu celular, ya sea paginas que mayoria son bien pesadas y mas aun los juegos que son mas pesados por los graficos que tienen, quiza sea lo mas probable es que tu movil tenga poca memoria RAM lo cual hace que se ponga lenta, demore o hasta no cargue una pagina, app, y mas aun los juegos en la cual estes tratando de acceder.

Espero te sea de utilidad.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-11T18:47:05.170-05:00","lastPublishTime":"2022-03-11T18:47:05.170-05:00","metrics":{"__typename":"MessageMetrics","views":1423},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:74673/message:74685","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75178":{"__typename":"User","id":"user:75178","uid":75178,"login":"Quintana24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-03T09:30:37.847-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NTE3OC04ODMxaTYzNjNCQzI4RjU4MzBDNkI"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75178"},"ModerationData:moderation_data:74674":{"__typename":"ModerationData","id":"moderation_data:74674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:74674":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75178"},"id":"message:74674","revisionNum":3,"uid":74674,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:74673"},"conversation":{"__ref":"Conversation:conversation:74673"},"subject":"Re: ¿A alguien más le pasa que no le carga la app Mi Claro? Varias páginas y juegos no me cargan","moderationData":{"__ref":"ModerationData:moderation_data:74674"},"body":"

Hola amigo,

\n

 

\n

Por aquí todo bien, no tengo problema con nada ni mucho menos con la app Mi Claro.

\n

 

\n

Te recomiendo verificar si tienes la última actualización de la app desde la tienda de aplicaciones, recuerda que la última es la 5.7. También puedes borrar el caché de la app y volver a ingresar.

\n

 

\n

Ahora, sobre la navegación, capaz ya no tienes megas disponibles por eso no logran cargar. Una vez que soluciones lo de la app puedes consultar tu saldo desde ahí. De lo contrario puedes realizar la consulta con el ClaroBot para que puedan ayudarte.

\n

 

\n

📌 Espero haber ayudado a aclarar tu duda no olvides dar like y aceptar mi respuesta cómo solución.

\n

 

\n

Feliz viernes ✅

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