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Ibrand23
Principiante
04-06-2023
Resuelto

Quiero ver una película en Claro video por TV con sistema operativo Vidaa y no me aparece en español

Cada vez que quiero ver una película en Claro video por mi smart TV hisense con sistema operativo Vidaa. No me aparece doblada al español por más que le cambie el idioma y esto pasa con las películas que por mi móvil si me permite verlas dobladas.

¿Habrá una solución? Por favor.

 

claro video
películas

2 Respuestas

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  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    04-06-2023

    Hola, ¿qué tal?

     

    Lamento dar malas noticias pero ese modelo jamás te va a levantar la traducción. 😰 Solo aplica a marcas reconocidas. Un amigo importó ese mismo que mencionas y solo logró corregir colocándole una TV box 👎😢

     

    A pesar de la mala noticia espero haberte ayudado. Si fue así dale like y marca como solución 🙏

  • Avatar de rcml1980
    rcml1980
    Leyenda
    05-06-2023

    Hola Ibrand23, verifica que cuentes con un Hisense Smart TV 2015, 2016 o 2017 (H5, H6 y H7), de lo contrario no podrás poder visualizar de manera normal Claro video, quizás tu TV Hisense necesite una actualización del software, luego intenta reinstalando la aplicación desde Hisense apps, si sigues presentando el mismo problema, es muy posible que el modelo de tu TV Hisense no sea compatible, por lo que no podrás reproducir correctamente las películas, te recomiendo que intentes conseguirte un TV box, Chromecast, etc. es muy posible que desde este dispositivo adicional podrías disfrutar de Claro video o podrías reportar el problema que presentas para que el area de soporte especializado de Claro video puedan verificar si es posible solucionarlo con una nueva versión del software, pero esto tomaría un poco más de tiempo en ser solucionado o agreguen nuevos modelos de TV Hisense compatibles para Claro video.

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ver una película en Claro video por TV con sistema operativo Vidaa y no me aparece en español","id":"message:79845","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:162148"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:79845"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79845"},"body":"

Cada vez que quiero ver una película en Claro video por mi smart TV hisense con sistema operativo Vidaa. No me aparece doblada al español por más que le cambie el idioma y esto pasa con las películas que por mi móvil si me permite verlas dobladas.

\n

¿Habrá una solución? Por favor.

\n

 

","body@stringLength":"307","rawBody":"

Cada vez que quiero ver una película en Claro video por mi smart TV hisense con sistema operativo Vidaa. No me aparece doblada al español por más que le cambie el idioma y esto pasa con las películas que por mi móvil si me permite verlas dobladas.

\n

¿Habrá una solución? Por favor.

\n

 

","kudosSumWeight":0,"postTime":"2023-06-04T08:57:36.022-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:claro video","text":"claro video","time":"2016-10-10T09:56:21.600-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:películas","text":"películas","time":"2019-12-26T12:25:37.161-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79845_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6236},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Cada vez que quiero ver una película en Claro video por mi smart TV hisense con sistema operativo Vidaa. 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Quiero ver una película en Claro video por TV con sistema operativo Vidaa y no me aparece en español","moderationData":{"__ref":"ModerationData:moderation_data:79847"},"body":"

Hola, ¿qué tal?

\n

 

\n

Lamento dar malas noticias pero ese modelo jamás te va a levantar la traducción. 😰 Solo aplica a marcas reconocidas. Un amigo importó ese mismo que mencionas y solo logró corregir colocándole una TV box 👎😢

\n

 

\n

A pesar de la mala noticia espero haberte ayudado. Si fue así dale like y marca como solución 🙏

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Hola Ibrand23, verifica que cuentes con un Hisense Smart TV 2015, 2016 o 2017 (H5, H6 y H7), de lo contrario no podrás poder visualizar de manera normal Claro video, quizás tu TV Hisense necesite una actualización del software, luego intenta reinstalando la aplicación desde Hisense apps, si sigues presentando el mismo problema, es muy posible que el modelo de tu TV Hisense no sea compatible, por lo que no podrás reproducir correctamente las películas, te recomiendo que intentes conseguirte un TV box, Chromecast, etc. es muy posible que desde este dispositivo adicional podrías disfrutar de Claro video o podrías reportar el problema que presentas para que el area de soporte especializado de Claro video puedan verificar si es posible solucionarlo con una nueva versión del software, pero esto tomaría un poco más de tiempo en ser solucionado o agreguen nuevos modelos de TV Hisense compatibles para Claro video.

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