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  • Avatar de 1v4n2021
    1v4n2021
    Leyenda
    20-11-2022

    Hola Rosita07 ¿qué tal?.
    ¿Tienes la suscripcion activa?, ¿Qué error te aparece al intentar reproducir?.

     

    Te recomiendo contactarte con un asesor a través de ClaroBot para que puedan validar tu servicio y puedan ayudarte a solucionarlo.


    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

  • Avatar de Quintana24
    Quintana24
    Leyenda
    21-11-2022

    Hola Rosita, te recomiendo que puedas comunicarte con un asesor a través de la web claro video, en caso no puedas, por ClaroBot para que deriven tu caso, recuerda que si tenemos el servicio nuevo el plazo para uso es de 24 a 48 horas.

     

    Espero haber ayudado aclarar tú duda 🤔 no olvides dejar tú like y aceptar la respuesta cómo solución. ✅

     

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Video?","id":"message:67615","revisionNum":4,"repliesCount":4,"author":{"__ref":"User:user:133763"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:67615"},"moderationData":{"__ref":"ModerationData:moderation_data:67615"},"postTime":"2021-06-08T14:55:12.802-05:00","lastPublishTime":"2022-05-30T12:57:10.943-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":13156},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:67615"},"Conversation:conversation:67615":{"__typename":"Conversation","id":"conversation:67615","solved":true,"topic":{"__ref":"ForumTopicMessage:message:67615"},"lastPostingActivityTime":"2023-08-12T21:29:12.751-05:00","lastPostTime":"2023-08-12T21:29:12.751-05:00"},"ModerationData:moderation_data:67615":{"__typename":"ModerationData","id":"moderation_data:67615","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:67615":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:67615","relatedMessage":{"__ref":"ForumTopicMessage:message:67615"}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:118815":{"__typename":"User","id":"user:118815","uid":118815,"login":"1v4n2021","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-06T16:37:10.877-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMTg4MTUtNzg1Mmk4NDMyMzc2ODg3RTIxNkY0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:118815"},"ModerationData:moderation_data:78063":{"__typename":"ModerationData","id":"moderation_data:78063","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:78063":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:118815"},"id":"message:78063","revisionNum":3,"uid":78063,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:78057"},"conversation":{"__ref":"Conversation:conversation:78057"},"subject":"Re: No puedo reproducir películas de Claro vídeo ayuda","moderationData":{"__ref":"ModerationData:moderation_data:78063"},"body":"

Hola Rosita07 ¿qué tal?.
¿Tienes la suscripcion activa?, ¿Qué error te aparece al intentar reproducir?.

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Te recomiendo contactarte con un asesor a través de ClaroBot para que puedan validar tu servicio y puedan ayudarte a solucionarlo.

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¡Un Saludo!

Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-11-20T11:31:13.011-05:00","lastPublishTime":"2023-12-13T10:59:41.368-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1333},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:78057/message:78063","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:75178":{"__typename":"User","id":"user:75178","uid":75178,"login":"Quintana24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-03T09:30:37.847-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NTE3OC04ODMxaTYzNjNCQzI4RjU4MzBDNkI"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75178"},"ModerationData:moderation_data:78075":{"__typename":"ModerationData","id":"moderation_data:78075","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78075":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:75178"},"id":"message:78075","revisionNum":1,"uid":78075,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:78057"},"conversation":{"__ref":"Conversation:conversation:78057"},"subject":"Re: No puedo reproducir películas de Claro vídeo ayuda","moderationData":{"__ref":"ModerationData:moderation_data:78075"},"body":"

Hola Rosita, te recomiendo que puedas comunicarte con un asesor a través de la web claro video, en caso no puedas, por ClaroBot para que deriven tu caso, recuerda que si tenemos el servicio nuevo el plazo para uso es de 24 a 48 horas.

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Espero haber ayudado aclarar tú duda 🤔 no olvides dejar tú like y aceptar la respuesta cómo solución. ✅

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