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Alvaro5
Aficionado
14-01-2024
Resuelto

No puedo entrar a Claro video

No puedo entrar a mi cuenta de Claro video, la app dice que la contraseña es incorrecta y cuando trato de restablecerla, no me llega el correo, me dicen de soporte claro que no ven mi cuenta como registrada, se han creado 2 tickets así resuelto pero desde diciembre no lo resuelven, ¿alguien sabe cómo solucionar esto?, gracias de antemano.

claro video

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  • Avatar de Normart
    Normart
    Leyenda
    14-01-2024

    Hola a mí me paso que el correo de recuperación se iba a la carpeta NO DESEADOS por eso aparentemente no llegaba, acabo de enviar un correo de recuperación de mi cuenta de Claro Video para probar y si lo envía. Revísalo en la carpeta NO DESEADOS O SPAM, quizás ahí se encuentra.

    Espero lo puedas encontrar ahí.

    Nos comentas como te va.

    Dale like y acepta mi respuesta como solución.  Gracias

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No puedo entrar a Claro video","moderationData":{"__ref":"ModerationData:moderation_data:82053"},"body":"

Hola a mí me paso que el correo de recuperación se iba a la carpeta NO DESEADOS por eso aparentemente no llegaba, acabo de enviar un correo de recuperación de mi cuenta de Claro Video para probar y si lo envía. Revísalo en la carpeta NO DESEADOS O SPAM, quizás ahí se encuentra.

\n

Espero lo puedas encontrar ahí.

\n

Nos comentas como te va.

\n

Dale like y acepta mi respuesta como solución.  Gracias

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