Discusión del foro

Principiante

11-03-2022

Resuelto

Claro vídeo no funciona en TV Samsung

Desde hace una semana no puedo ingresar en las 3 Tvs Samsung que tengo a la app de Claro (oficial en la App Store de Samsung) otras apps funcionan sin inconveniente (HBO, Netflix, YouTube). ¿Alguno registra el mismo incídente y no puede ingresar a la app?

7 Respuestas

SFtasy9
Leyenda
11-03-2022
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Hola, Gabrielrt104

Te sugiero comunicarte con un asesor de atención al cliente a través del ClaroBot, para que te puedan ayudar.
- Gabrielrt104
  Principiante
  11-07-2022
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  Si me comuniqué, me derivaron hasta con 3 áreas distintas (TEC, claro teléfono móvil, claro hogar) sin éxito en la respuesta a mi consulta.
  
  Hasta el día de hoy (07-11-2022) no puedo usar la aplicación Claro video en cualquiera de las 3 TV´s samsung que tengo en casa.
  Otras aplicaciones del TV (youtube, netflix, HBO, y Movistar TV) funcionan sin inconvenientes.
  Al día de hoy, luego de 5 días de haber hecho mi reclamo formal por la vía telefónica; no me han contactado (tal como advirtió el empleado de claro que me atendió) para solucionar o darle atención a mi caso.
  
  No se porqué luego de hacer el reclamo, generaron un cambio de contraseña en mi cuenta (ficticio porque sigue sigue con la misma clave).
  
  El motivo de mi mensaje en este portal, no es para que me guién a seguir un procedimiento que ya conozco, sino para saber si otros usuarios de TV samsung con sistema operativo TIZEN tienen el mismo inconveniente. Así que tu respuesta de un procedimiento ya seguido no es necesario o aporta algo a la solución de este incidente.
  
  No acepto este comentario como respuesta que soluciona el caso y exijo puedan responder mi reclamo.
  - Gabrielrt104
    Principiante
    11-13-2022
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    El incidente ya fue solucionado de parte de Claro, luego de semana y media sin respuesta a mi reclamo e intentando todos lo días desinstalar y reinstalar la app en las tv Samsung, la app de claro video comenzó a funcionar nuevamente.
TedR
Principiante
05-04-2024
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Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.
- augusto176
  Principiante
  03-02-2025
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  Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.
  Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
  Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
  Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
  Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.
  Las applicaciones que estan disponibles en el samsung app store estan asociadas con la ubicacion que tiene el TV (igual q con los celulares). El reset es necesario para borrar la ubicacion que pusieron en el TV. Sin el reset no funcionara.

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Claro vídeo no funciona en TV Samsung","moderationData":{"__ref":"ModerationData:moderation_data:77885"},"body":"

Hola, Gabrielrt104

Te sugiero comunicarte con un asesor de atención al cliente a través del ClaroBot, para que te puedan ayudar.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"152","kudosSumWeight":0,"postTime":"2022-11-03T17:21:45.829-05:00","lastPublishTime":"2023-12-13T16:19:06.915-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":8978},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:77880/message:77885","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:77932"}}]},"customFields":[],"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"152","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"531","rawBody":"

Hola,

Te sugiero comunicarte con un asesor de atención al cliente a través del ClaroBot, para que te puedan ayudar.

","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77885_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:77932":{"__typename":"ModerationData","id":"moderation_data:77932","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:77932":{"__typename":"ForumReplyMessage","uid":77932,"id":"message:77932","revisionNum":1,"author":{"__ref":"User:user:155958"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"AcceptedSolutionMessage:message:77885"},"conversation":{"__ref":"Conversation:conversation:77880"},"subject":"Re: Claro vídeo no funciona en TV Samsung","moderationData":{"__ref":"ModerationData:moderation_data:77932"},"body":"

Si me comuniqué, me derivaron hasta con 3 áreas distintas (TEC, claro teléfono móvil, claro hogar) sin éxito en la respuesta a mi consulta.

Hasta el día de hoy (07-11-2022) no puedo usar la aplicación Claro video en cualquiera de las 3 TV´s samsung que tengo en casa.

Otras aplicaciones del TV (youtube, netflix, HBO, y Movistar TV) funcionan sin inconvenientes.

Al día de hoy, luego de 5 días de haber hecho mi reclamo formal por la vía telefónica; no me han contactado (tal como advirtió el empleado de claro que me atendió) para solucionar o darle atención a mi caso.

No se porqué luego de hacer el reclamo, generaron un cambio de contraseña en mi cuenta (ficticio porque sigue sigue con la misma clave).

El motivo de mi mensaje en este portal, no es para que me guién a seguir un procedimiento que ya conozco, sino para saber si otros usuarios de TV samsung con sistema operativo TIZEN tienen el mismo inconveniente. Así que tu respuesta de un procedimiento ya seguido no es necesario o aporta algo a la solución de este incidente.

No acepto este comentario como respuesta que soluciona el caso y exijo puedan responder mi reclamo.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-11-07T14:44:56.447-05:00","lastPublishTime":"2022-11-07T14:44:56.447-05:00","metrics":{"__typename":"MessageMetrics","views":8353},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:77880/message:77932","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:77961"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1255","rawBody":"

Si me comuniqué, me derivaron hasta con 3 áreas distintas (TEC, claro teléfono móvil, claro hogar) sin éxito en la respuesta a mi consulta.

Hasta el día de hoy (07-11-2022) no puedo usar la aplicación Claro video en cualquiera de las 3 TV´s samsung que tengo en casa.

Otras aplicaciones del TV (youtube, netflix, HBO, y Movistar TV) funcionan sin inconvenientes.

No se porqué luego de hacer el reclamo, generaron un cambio de contraseña en mi cuenta (ficticio porque sigue sigue con la misma clave).

No acepto este comentario como respuesta que soluciona el caso y exijo puedan responder mi reclamo.

El incidente ya fue solucionado de parte de Claro, luego de semana y media sin respuesta a mi reclamo e intentando todos lo días desinstalar y reinstalar la app en las tv Samsung, la app de claro video comenzó a funcionar nuevamente.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-11-13T14:20:13.284-05:00","lastPublishTime":"2022-11-13T14:20:13.284-05:00","metrics":{"__typename":"MessageMetrics","views":8558},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:77880/message:77961","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"240","rawBody":"

Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"postTime":"2024-05-04T12:10:07.086-05:00","lastPublishTime":"2024-05-04T12:10:07.086-05:00","metrics":{"__typename":"MessageMetrics","views":5068},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:77880/message:82808","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:85596"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"76","rawBody":"

Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.

Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.

Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.

Las applicaciones que estan disponibles en el samsung app store estan asociadas con la ubicacion que tiene el TV (igual q con los celulares). El reset es necesario para borrar la ubicacion que pusieron en el TV. Sin el reset no funcionara.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-02T11:47:52.151-05:00","lastPublishTime":"2025-03-02T11:47:52.151-05:00","metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:77880/message:85596","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1241","rawBody":"

Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.

Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.

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